Rude Call Staff

1st Floor, Exchange House, 450 Midsummer Boulevard, Milton Keynes, MK9 2EA
0330 0600 601
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Policy Expert Home Insurance Reviews
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Hessip401's review of Policy Expert Home Insurance Reviews - policyexpert.co.uk

“Rude Call Staff”

★☆☆☆☆

written by Hessip401 on 08/12/2016

Having decided to rent out my property, I called today to get a new buy-to -let policy from Policy Expert after previously having a residential policy beforehand. I appeared to be speaking to a badly informed man from a call centre in South Asia. Firstly he didn't even know if the company did buy-to-let policies (he had to go and check. He asked questions that I was not able to know the answer despite my new tenant having passed all the tenant referencing checks. He was not prepared to listen to me and I ended up cancelling my existing policy with Policy Expert

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By Policyexpert.co.uk

Written on: 08/12/2016

Good afternoon,

Thank you for your review. I am sorry to hear the service you have received was not of our usual high standard. Our call centre is UK based only as we do not outsource any of our calls, I am keen to look into this as soon as possible. Where further training is required we will always provide this.

I have sent you a direct email to request further account details from you so once I have heard back we will be reviewing the call, finding a resolution and contacting you back.

I look forward to hearing back from you soon.
Thanks,
Vicky

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