Pretty good but not perfect Home Insurance feedback

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Graysonk71's review of Policy Expert Home Insurance Reviews - policyexpert.co.uk

“Pretty good but not perfect Home Insurance feedback”

★★★★☆

written by Graysonk71 on 17/06/2016

My policy renewal quotation arrived in good time and the quote was very competitive. I checked details and had an enquiry so I left an e-mail message. I received what looked like an automated response that did not answer my enquiry, it simply stated that my problem had been dealt with - when obviously this was not the case, so I telephoned Policy Expert. My call was answered quickly and by a real person who was able to answer my questions and also dealt with another anomaly in my policy that I had not picked up. This service was great and the person on the 'phone was friendly and efficient but I am concerned that the e-mail feedback did not answer my question. In this case it was a relatively minor detail but I do wonder if this had been seriously incorrect information a worst case scenario could have compromised my insurance cover. If the company prefers customers to phone why not just say so?

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By Policyexpert.co.uk

Written on: 18/06/2016

Good morning,

Thank you for your review, the email system we use will sometimes send you a follow up automated email asking you if you were satisfied with the service you received (this really helps us to understand our customers feedback). This may mean your query is still being looked into, please give our customer services team a call and we can chase this up for you.

Thanks,
Vicky

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