Lack of Customer Service. Policy Expert Ignore All Emails

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Policy Expert Home Insurance Reviews
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Guest's review of Policy Expert Home Insurance Reviews - policyexpert.co.uk

“Lack of Customer Service. Policy Expert Ignore All Emails”

★★☆☆☆

written by on 02/03/2015

Nearly all of the positive reviews are about taking out a new policy which does not give you much of an insight as to how good Policy Expert are at customer service & most importantly dealing with a claim. I renewed a policy & emailed them on 3 separate occasions asking for the documents to be posted. Each request was ignored, which makes me wonder how helpful they would actually be if they needed to be contacted regarding a claim. I have since seen many terrible reviews on social media which really worry me. So far I have NOT experienced good customer service, and you only really know how good or bad they are if you need to claim.

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By Policyexpert.co.uk

Written on: 03/03/2015

I’m sorry to hear you have experienced poor service from Policy Expert. I would like to investigate where we have fallen down here and ensure you have now received your documentation. We would appreciate it if you could contact one of our customer services agents who will answer any queries you have and investigate this matter. Kind regards, Daniel.

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