Uncessary telephone calls when online option was available.

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0845 410 0800
★★★★☆
4.3 / 5
93% of users recommend this
  • Customer Service

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Guest's review of Policy Expert Home Insurance - www.policyexpert.co.uk

★★★☆☆

“Uncessary telephone calls when online option was...”

Written on: 15/06/2013

Your deal is good but last year I was not explained that option on monthly payment attracted extra payment of interest. I lost out on other providers better offers.

This year I had lot of competitive offers and one of payment has made bit of difference to my budget.

This year despite being your paid up customer I was asked on telephone my personal details which was not necessary. There was no change in my personal details. I was not happy and had to put my phone on staff being inflexible and I was almost going to take away my business to other provider if I had no online option.

I am also not happy for not getting my renewal policy confirmation and docs online.

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