written by psKerr300 on 09/10/2016
12.45 on a Sunday kitchen lights go out along with sockets , water dripping from bulbs so we turn off main water tap .Wife rings numbers in policy book only to find they have been changed !Mean while I get the run around on their emergency helpline as to busy to respond . So get the electrician in family to look and he gets the tank emptying through long hose takes hours !Lower element corroded through and blown gasket hence the flood .Still cant get through their helplines and no email on any paper work 6PM and sorted but still " high levels call nationwide" We are moving to recommended top provider by the cool cats .Time stamped phone calls and photos as the electrician always does this , Motto check the actual response from provider before you need it , the new one clearly states times and email 24 hrs .Time the whole family moved their mortgages en mass .Stayed loyal many decades to long ?
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