Jekyll & Hyde

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Nationwide Home Insurance
★★☆☆☆
1.5
From 65 reviews
12.0% of users recommend this

  • Customer Service

  • Value For Money

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Guest's review of Nationwide Home Insurance

“Jekyll and Hyde”

★☆☆☆☆

written by on 31/01/2015

Fine when they're looking for your initial custom but once you've been with them for a few years, they treat you like xxxx. In a 25 year home owner history I made just 1 claim (tenanted property) which was about 12 years ago. You'd think they would want to keep me as a customer - wrong!
They increased my premium from last year by £90 and would not give a reason due to 'industry secrets'.
I suspect that they gave me this increase so that I would increase my Excess. If they are doing this on a regular basis, to other customers, it would be to discourage them from making claims. But what about the customers who don't make claims like myself - why penalise them?

WHAT'S THE POINT IN HAVING A GOOD CLAIMS HISTORY IF THEY STILL END UP RAISING YOUR PREMIUM

P.S NATIONWIDE INSURANCE IS UNDERWRITTEN BY UK INSURANCE LTD, SO YOU CAN'T COMPLAIN TO THE FOS ABOUT NATIONWIDE

  • No

    Have you made a claim

  • Buildings & Contents

    Type of Cover

  • Customer Service

  • Value For Money

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