LACK OF TRUST IN ENGINEERS.

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IANRANKINE's review of HomeServe Reviews - homeserve.com

“LACK OF TRUST IN ENGINEERS.”

★★★☆☆

written by IANRANKINE on 13/07/2016

I HAVE USED HOMESERVE FOR A NUMBER OF YEARS WITH VERY GOOD RESULTS AS FAR AS PROMPT ATTENTION AND QUALITY OF WORK IS CONCERNED. HOWEVER THIS LAST TIME I HAD THE MISFORTUNE TO HAVE TO LEAVE BEFORE THE WORK WAS COMPLETED. MY WIFE WAS WORKING DOWN STAIRS WHILE THE PLUMBER WAS UP STAIRS.
LYING ON MY BED WAS A NEW CLUB POLO SHIRT WITH THE CLUB COLOURS AND BADGE PROMINENTLY DISPLAYED. THE REASON IT WAS STILL OUT AND IN THE ORIGINAL PACKAGING WAS BECAUSE I WAS GOING TO BE WEARING IT THAT NIGHT. WHEN I WENT TO GET DRESSED LATER ON THAT EVENING THE SHIRT WAS MISSING. BOTH MY WIFE AND I SEARCHED EVERY CONCEIVABLE PLACE FOR IT, BUT IT WAS NOT TO BE FOUND. I EVEN PHONED TO SEE IF THE ENGINEER HAD INADVERTENTLY PICKED IT UP BY MISTAKE AND WAS TRANSFERRED BY THE COMPANY TO HIS PHONE. HE DENIED ALL KNOWLEDGE OF IT. I WILL LET YOU GUESS WHAT HAPPENED AND HOW IT VANISHED. IF ANYONE CAN COME UP WITH A SUGGESTION I WILL BE PLEASED TO HEAR IT

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Homeserveuk's Response to IANRANKINE's Review

Written on: 14/07/2016

Hi,

Thank you for reaching out to us and making us aware of this situation. This is not by any means the kind of behaviour we condone and we want to address this issue.

It goes without saying that we’re disappointed to read this. It does sound a little out of the ordinary as we pride ourselves on having a professional and trustworthy network of engineers. We expect all of our colleagues and service providers to remain professional at all times. So that we can investigate this matter we’ll need some details. Head over to the top of our page and you can find some details to get in touch via e-mail.

Hope to hear from you soon,

Connor
Here To Help Team

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