cancelled appointment - again

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Guest's review of HomeServe Reviews - homeserve.com

“cancelled appointment - again”

★★☆☆☆

written by on 01/04/2016

Usual thing, becoming a habit with them. Booked boiler service, took time off work, 30 mins before end of time slot, engineer called to say he'd been called on an emergency SAME EXCUSE AS LAST YEAR. Result, paying for an expensive policy and 2 days loss of earnings - NOT HAPPY
Loss of income £140, compensation offered £30, asked for a formal complaint to be raised, received a call back stating due to the reason e.g. missed appointment, would not be taken further. Letter of complaint written, awaiting their reply

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Homeserveuk's Comment

Written on: 11/04/2016

Hi there,

Thanks for bringing this to our attention.

Sometimes when emergencies do arise we do have to alter appointments which I realise wasn’t convenient for you. It’s not great to hear your appointment was cancelled before the end of your time slot and I’d like to apologise for this. I would like the opportunity to look into what’s happened here, if you could please email us over your details to the email address at the top of the page, I’ll pick this up right away.

Hope to hear from you soon,
Alice
Here To Help Team

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