WORST COMPANY I HAVE EVER HAD TO DEAL WITH.

HomeServe Reviews
★★★☆☆
2.9
From 293 reviews
49.0% of users recommend this

  • Customer Service

  • Value For Money

luckyles's review of HomeServe Reviews - homeserve.com

“WORST COMPANY I HAVE EVER HAD TO DEAL WITH.”

★☆☆☆☆

written by luckyles on 18/11/2015

I had a leak on my boiler so as I had a policy with HomeServe they sent someone out on the 9th October, I was told I was not covered but I could take out a new policy for £240 so I did. Even though the engineer told them what the fault was they sent someone out on the 12th to fix it (well that's what I thought) he turned the boiler off leaving us in a freezing house with no hot water, my wife phoned them up and after being told she would have to pay another £50 they said "someone will come on Saturday 14th, again he turned up with no parts to fix it.
So again we rang up Homeserve who said they would sent 2 heaters round as we were freezing and they would contact us on Monday, I had to go out and buy the heaters myself as they did not turn up. On Monday they did not contact us, so on Tuesday I rang them up and they said "we will ring you back in 2 hours with news of what is happening they never rang, so I rang them back they said "1 hour and we will ring you back" they never, they did the same for a third time.
Today I rang them up to complain and they said "we will ring you back within 2 hours, after telling them that they said the same the day before, I was assured they would ring back to tell me what was going on, they never rang back so I rang them back and cancelled my policy.
After 9 days and nothing done I had lost my patience and I will never use this company again, they are the worst company ever along with Sure Maintenance the company they farm their work out to. Do not use these companies.

Mr Leech

  • Customer Service

  • Value For Money

write a review

Homeserveuk's Response to luckyles's Review

Written on: 20/11/2015

Hi

Thanks you for getting in touch and sharing your experience.

I'm really sorry for the inconvenience you've experienced. We do always aim to get it right the first time, but sometimes, as in your case delays occur. This isn’t the way we like to work at HomeServe and I’d welcome the chance to find out a little more about what happened. Please get in touch with us so we can discuss this further. You can find our contact details at the top of this page.

Speak soon

Leah
Here To Help Team

Reply to this comment

Luckyles's reply to Homeserveuk's Comment

Written on: 23/11/2015

Your company sent out Sure maintenance to fix our boiler that had a drip, he came out on the Thursday the guy that came out said it needs a valve and the heat pads needed replacing as they were broken" so switched our heating off "saying it was dangerous" so we had no hot water or heating. You then sent out another engineer on Saturday who as soon as he looked at it said it was inaccessible" even after the first engineer had taken it apart, so he then left after an exchange of words after doing nothing, we then rang you up and you said "you would send out heaters" as we were freezing and "we would be contacted on the Monday", you never did so I had to go out and buy some heaters myself, also you never rang us on the Monday. On Tuesday I rang customer service and you said "you will be phoned up within 2 hours" we were not so rang back twice more, on both occasions we were told "we would be rang back", we were not on the Wednesday I rang again to be told "we would be receive a call back in 2 hours again" after pointing out that your company had said the same the day before, we received no phone call.
I then got in contact with Sure maintenance on the Thursday myself who said "the boiler was inaccessible" and they said "they would ring me back to tell me what was happening" no phone call came so after ringing them back and the seemed like they were disinterested, I then rang your company back to cancel my policy on Thursday evening, after I had had no heating or hot water for over 1 week I had had enough.
I organised another company to come out on the Friday and it took the engineer 30 minutes to fix it, the heat pads were fine (he showed me) and it just needed a little fixing like a screw (he had a pocket full of them) so how Sure maintenance had to order parts is beyond me. I did not ring the number at the top of this page as I don't want the run-around again.

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!