Second repair!

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kgMcCarthy62's review of HomeServe Reviews - homeserve.com

“Second repair!”

★★★☆☆

written by kgMcCarthy62 on 05/08/2014

This is the second time in probably two months that I have called Homeserve out for the same problem! My drain at the kitchen sink was bloced at it had been before, the first time the guy cleared (?) it, but within a couple of days it had started filling up again! So I left it until it got bad before calling Homeserve again. I have to say on both occasions customer service has been brilliant, booking soon made for someone to come and both guys who came out very helpful, but this should not have happened again in such a short time, so obviously first time wasn't cleared properly . Touch wood all seems to be well at the moment after the second guy coming to clear it! I do find the reassurance that I can call someone without the worry of cost involved though!

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Homeserveuk's Comment

Written on: 05/08/2014

Hi

I am sorry to hear that you`ve had to call us back about the blocked kitchen sink and you had has someone out 2 months ago for the same issue. it’s good to hear that you was happy with the service and when both Engineers attended. If there is anything you would like to discuss can you please e-mail us your details (please refer to our profile page) and a member of the team will be happy to look into this for you.

Kind Regards
Dana
Here To Help Team
HomeServe

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