DO NOT USE THIS COMPANY!

In January 2011, my central heating broke down - a bad thing to happen in any January, but you may remember that last January was particularly cold, with bad snow and constant freezing temperatures. In addition, I have spinal arthritis, and cold exacerbates the pain it causes. I therefore needed my central heating system to be repaired urgently. Yes, I'm sure that everyone else whose systems had broken also wanted theirs repaired urgently, but I'm sure that few would disagree that households with OAPs, children and those with medical needs should be given priority. The staff of this company don't call you back when they promise (many times) to do so. They did, because of my medical circumstances, promise that they would deliver some electric heaters to me - they weren't despatched until two days after they had first offered this service and they were then delivered to a different address where the occupants work shifts so I couldn't even get the heaters until the evening before the repair man was due to come. When I got the heaters, they were two tiny little electric fan heaters, which heated an area of about 18 inches in front of them. I was also promised a payment of £35 towards the extra electricity costs for using them until the gas central heating was repaired. Nope, that never arrived either. I complained at the time and cancelled my contract, thankfully on a monthly direct debit, so no problem with continuing payments, I just notified the bank to cancel all further payments. All this was bad enough, so why am I writing this review now, 22 months later? Because last week, they rang me, asking if the complaint had been cleared! I wasn't in a fit state to talk because I'd just got out of hospital so the customer adviser said he'd call me at the end of the week - guess what? Nope, he didn't call back! Guess he'd been in the same training session as all the other customer advisers I'd spoken to the previous year who'd all said they'd call back and never did!