written by 103Corcoran on 17/09/2017
The claims department repeatedly failed to call us back in the time period (5 working days) that they said they would. The report from their inspector took over two weeks to get entered into the system. So far they have only paid us half of what they said they would. The amount that they are going to pay is only about a fifth of the overall cost as according to them we are not insured for "sudden and unexpected" events, this only comes with the accidental cover.
As rated by our community of reviewers
By Homeprotect
Written on: 18/09/2017
I am really sorry to hear of your disappointing claim experience. We need to investigate and double check the response you've been given. Please could you send us your policy number using the "Contact via email" link at the top of this page and mention your review here on ReviewCentre so that we can investigate. I will keep an eye out for your message. With kind regards, Elisabeth, HomeProtect
Ajggray's Comment
Written on: 21/09/2017
Interesting that you are more responsive through a public forum than you are through your own channels.
Ajggray's Comment
Written on: 21/09/2017
It is now three weeks since I sent an email with a letter in attachment (letter put in the post) for which I have still not received any sort of response.
Ajggray's Comment
Written on: 20/10/2017
Still not getting anywhere. The floor inspector came 2 weeks ago and we've not heard any more.