Don't try to claim!

HomeProtect Reviews - homeprotect.co.uk
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notprotecthome's review of HomeProtect Reviews - homeprotect.co.uk

“Don't try to claim!”

★☆☆☆☆

written by notprotecthome on 31/10/2014

My home insurance legal expenses claim has been handled so badly that after 8 weeks of no response to my complaints, I have had to pass it to the Financial Ombudsman (who are overwhelmed with complaints, so very slow). Home Protect allege small print (which they are unable to show!) which says our cover for “the cost of legal and professional fees, costs and expenses up to £100,000,” does not include necessary surveyors' fees or the £500 + VAT for their solicitor to instruct the surveyor. We reluctantly paid for the full surveyor's report but as a result of us not paying the solicitor's additional £600 odd, they have dismissed our claim.

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By Homeprotect

Written on: 03/11/2014

Hi, We're really sorry to hear about your disappointment. Here at HomeProtect, we don't have any record of your contact with the Legal Expenses claim department. So that we can investigate what has happened please can you send a message to us with your policy number or your full name and insured postcode so that we can find your details and make enquiries on your behalf with the Legal expenses team. Unfortunately ReviewCentre don't allow the posting of email addresses in these comments boxes, so please visit the homeprotect website, click on Contact, then click the large blue button to view the feedback form. Please select "Unsubscribe from promotions" as the message topic as this arrives directly in the Digital Marketing team. I'll keep an eye out for your message. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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Notprotecthome's reply to Homeprotect's Comment

Written on: 04/11/2014

Home Protect has had every opportunity to sort out my claim ref D14/0161385 (incident Family Plus Ref FP 0261620/CL/003) made in mid-July. They emailed me on 21st August following my initial complaint, then your Customer Care Team Leader, has sent several more emails, saying "Please be aware that your complaint is currently under investigation and we will endeavour to provide you with a response shortly."
Then nothing happens.
The solicitors are still being very awkward as a result of the insurers not funding as described in the policy wording document, so have made absolutely no progress in over 3 months and just argue, trying to extra fees from us.

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