written by EM456 on 18/02/2015
I dropped my laptop which has been insured with endsleigh for over 4 years. I am covered under accidental damage so made a claim. Got given a date to have the laptop picked up- no one turned up after I took the day off work!!! Then I was told I would have to wait in again! Again they did not turn up! In the end they had to come in special hours to collect.
We were told the laptop was fixed. When we received the laptop back it was not fixed. The laptop had a battery life of 1 hour, every time the screen timed out the laptop turned itself off and then to top it off a big black mark appeared in the screen after about 3 uses. We contacted endsleigh and had it sent off again. They came back to us and said we had damaged it on purpose and if we wanted it fixed we would have to pay another £50!!!
They even admitted they had no evidence of this! The whole experience was a nightmare and I have since found out that the person that dealt with our claim was 'new'. I have paid my insurance EVERY MONTH FOR 6 YEARS and then when I need to claim I am accused of being a liar.
I WILL NEVER USE THIS COMPANY/ RECOMMEND THIS COMPANY EVER! I am also going to trading standards. Disgraceful !
As rated by our community of reviewers