written by Somersetfloody on 28/07/2014
Part of my roof blew off in The February gales. I rang my home insurance, Endsleigh, at once to report it and was told to go and get the work done. I did . Despite constant calls and e mails there was no response from Endsleigh. I put in an internal complaint. No one came,no one contacted me until June. Huben I was told my claim had been turned down because the roof was badly maintained. This was information they gathered from the photos taken by my builder. The reason for saying it was badly maintained was because 'there was moss on the roof'. The roof itself was only 7 years old, and it wasn't the only one in the road affected by gales that day. I argued the point and eventually they agreed it was storm do age , then queried the hours the builder had spent on it. By this time it was July, and the only letters I Had from them were the renewal notices. I. The interim I was finally sent a letter saying that they had just been told I had put a complaint in which in reality had been weeks earlier. Even their own complaints department couldn't get a resolution from Service Solutions, who they use to assess costs. I lost count of the. Number of times I was told it would be 'sorted today'. In the end I accepted the last offer because I needed to pay the builder, but have had to pay the difference myself out of my own pocket, and as a pensioner it has hit me hard. The whole experience has been appalling. A truly awful company.
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