Can't accept cancellation

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Guest's review of Endsleigh Home Insurance

“Can't accept cancellation”

★☆☆☆☆

written by on 26/10/2013

My policy was due on 1 November 2013 but I didn't want to renew with Endsleigh - rubbish customer service - so sent an email on 9 October confirming my intention to go elsewhere. I received a reply on 11 October confirming this. I also sent a letter, knowing how emails get "lost".

Endsleigh then sent another email on 18 October telling my to renew my policy forthwith. I sent another email. I then received a letter on 25 October, complaining that Endsleigh couldn't get in touch with me to renew! I phoned (kept on hold for 15 minutes) and complained, to be told that I had "told them months ago I wasn't renewing and the computer can't process that until a month from renewal". All lies.

I would NEVER recommend Endsleigh. They don't want to let you go and are incapable of accepting you want to leave.

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