Domestic & General Reviews - www.domgen.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“D&G Breakdown cover”

Written on: 07/04/2016 by AK67 (1 review written)

I have attempted to contact the repair centre with the number provided - 3 days later I managed to book an appointment for the following week. I did not receive a confirmation email or text so I am not sure whether anybody will turn up!!! Rubbish service!!!!… Read Full Review

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★☆☆☆☆

“Appliance Protection Plan - At your peril”

Written on: 23/02/2016 by Walkerkaren (1 review written)

Apalling do not waste your money. Have had washing machine protection for 11 years. The appliance has broken down on countless occasions during this time. The latest breakdown now requires a total rebuild. Rang D&G and was advised to speak with the Resolutions Team. I was on hold for 1 hour and 20 minutes. Was informed that as the machine could be re-built they would not allow for a new machine. Engineer told me that they put in reconditioned parts too. Despite a clause on my policy… Read Full Review

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★★☆☆☆

“poor service”

Written on: 12/12/2015 by DaphneMcNeill (1 review written)

we have used this for many years. Our current washing machine has been repaired 7 times, including the repairman spending 2 entire days rebuilding most of it last year despite his recommendation to D&G that it needs to be replaced. It has broken twice since then. The cover includes replacement when appropriate but their policy is to always fix if a replacement part can be found. We have had not entirely compatible electronic bits replaced whcih limit the programmes available but mainly we want… Read Full Review

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★☆☆☆☆

“Waiting over 38 days for a repair to washing machine! ”

Written on: 29/10/2015 by Maxineperry (1 review written)

I've been waiting for my washing machine to be repaired for 38 days!!! I've been fobbed off, 3 letters ignored and was actually told by a resolutions manager "I just have to wait"??? Easier said than done with 3 children under 5. Disgraceful customer service, completely incompetant staff! I'm cancelling all my policies with them! Jokers!!… Read Full Review

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★☆☆☆☆

“Contract broken”

Written on: 04/06/2014 by Christie163 (1 review written)

I took out and extended warranty plan and paid and initial £60 then £13.50 per month for 11 months thinking my appliance would be covered for any repair and I would get prompt action. I booked a repair as the door to my washer/dryer was not closing properly and they said they could not come and repair it before 10 days as they over overbooked. I then had to buy a new machine as my tenant could not wait that long without washing clothes which made me cancel the policy. They have informed… Read Full Review

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★★★★★

“Excellent service ! ”

Written on: 11/04/2013 by Woodyroz (0 reviews written)

I am really happy with the service I received from D&G, my machine broke, the engineer came out 3 days later ( due to me working) the machine was a right off. The next day I received a text telling me they would replace the machine and that a customer service advisor would call me by the end of the day. I then received a call from a very nice man explaining to me that a new machine would be delivered and all I had to pay was the delivery charge as it was coming from appliances online. My… Read Full Review

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