Dreadful service

★☆☆☆☆
1.3
From 514 reviews
6.0% of users recommend this

  • Customer Service

  • Value For Money

AbagailDelaney311's review of Domestic and General Insurance

“Dreadful service ”

★☆☆☆☆

written by AbagailDelaney311 on 25/06/2014

I recently took up the repair service, they took 5 weeks to repair and then wrote off the washing machine and cancelled the policy. Wasted time, laundrette and dreadful Service. AVOID at all costs.

  • Customer Service

  • Value For Money

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Lakesideaudio's Comment

Written on: 14/07/2014

They can't cancel the policy, did they replace your machine. You should have gone to trading standards. Just because they write in the policy that they can cancel it does not mean they actually can. They can write whatever they like into these policies, but if it's not reasonable they can't enforce it, it's where your statutory rights come into play. Look at your policy again, call citizens advice and get yourself a new washing machine good luck

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Kim1969's Comment

Written on: 29/08/2014

They have the right to cancel a policy ans the replacement appliance is in guarantee and they will only cover for accidental damage in the first year.

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