STAY WELL AWAY FROM DIRECT LINE

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Direct Line Home Insurance
★☆☆☆☆
1.3
From 175 reviews
7.0% of users recommend this

  • Customer Service

  • Value For Money

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bluemoumtain's review of Direct Line Home Insurance

“STAY WELL AWAY FROM DIRECT LINE”

★★★★★

written by bluemoumtain on 03/09/2014

Direct Line error on policy excess.Made a claim & they wanted £200 excess, more than the replacement cost of my fridge,they sent a letter stating excess should only be £100 but would not honour claim.Very difficult & unhelpful people to deal with & never returned calls,still have not heard anymore from them.My disabled mother was without a fridge for over a week & lost all its contents to.Had to buy one ourselves in the end.

MY ADVICE - STAY WELL AWAY FROM DIRECT LINE

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Donaldturner's Response to bluemoumtain's Review

Written on: 18/09/2014

Why the 5 star rating then?

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Lizzieregina's reply to Donaldturner's Comment

Written on: 21/11/2015

Probably because he didn't want to rate them so review centre probably rated it themselves or are you a simpleton

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