written by rainman287 on 17/04/2024
overall it was easy to understand and all the information was well presented
written by SailingD on 17/04/2024
I found that the whole process of obtaining my car insurance was very easy.
written by Lucasbd447 on 16/04/2024
I would like to recommend you at any time to my relative .I was satisfied with your service
written by Rufusdog on 15/04/2024
Have only just taken out policy up to now everything seems fine
written by Jeffery230 on 13/04/2024
I was satisfied with the service I received and would not hesitate in recommending
written by ShirlAS on 13/04/2024
It was just so easy to renew my car insurance, I was sent a renewal figure, rang for extra discount being a pensioner, accepted that and took it out! Couldn’t be simpler! I’ve already recommended Dial Direct to my friends and relatives.....
written by Gczulu on 12/04/2024
Been with dial direct a while now and have received excellent service via phone and email, only one negative issue the amount my policy leaped up this year so will be shipping around next year.
Written on: 15/04/2024
Hi
Thank you for this great 5 star review! I'm pleased to hear you have renewed with us for another year. Hopefully we can offer you a more competitive renewal price next year.
Thanks,
Dial Direct Social Media Team
written by Stephennunn on 09/04/2024
Been with dial direct a while now and have received excellent service via phone and email, only one negative issue the amount my policy leaped up this year so will be shipping around next year.
Written on: 15/04/2024
Hi
Thank you for this great 5 star review! I'm pleased to hear you have renewed with us for another year. Hopefully we can offer you a more competitive renewal price next year.
Thanks,
Dial Direct Social Media Team
written by xjLeslie333 on 08/04/2024
One of the easiest renewal policies I’ve ever had, did not give overinflated price then magically reduced it when asked!!! price was one of the lowest I found on comparison sites and had extras included at no extra cost unlike other insurance quotes!!!
written by Caterham7 on 07/04/2024
Car insurance renewal time - checked the Internet for quotes and couldn’t match the price and cover I had already enjoyed for the previous 12 months. I needed to change the payment card which needed a call to customer services - the call was polite, professional and completed in a timely manner. Overall very happy with the product and service. Recommended.
Written on: 09/04/2024
Hello
Thank you for taking the time to leave your 5 star review!
It's great to hear we were able to offer a competitive quote for the cover you needed.
Thank you for the recommendation!
Dial Direct Social Media Team
written by Jamarcus224 on 07/04/2024
I have been with Dial Direct now for 3 years and there prices have always been very competitive. I have tried comparison site but none beat Dial Direct
written by BbBm on 06/04/2024
By far the best insurance company I have dealt with. Very competitive prices and really friendly helpful staff. The only insurance company I have stayed with year after year.
written by Noellep44 on 05/04/2024
Good policy very competitive prices. Easy to set up online, why would you go anywhere else. Well known company.
written by ymHolder214 on 02/04/2024
The process for the quote and setting up was straight forward and my online paperwork was easy to access. Obviously not needed to use them yet so can't comment, so fingers crossed.
written by SandyB65 on 31/03/2024
I was shocked that I moved to a better area and my car was now garaged and they doubled my price . That upset me . After years of being with them.
Written on: 02/04/2024
Hello SandyB65,
Thank you for taking the time to leave your review!
I am sorry you are unhappy with the premium we were able to offer based on the new address.
If you would like to discuss this feedback further, please call our customer service team and request to speak to the social media team.
Thanks,
Dial Direct Social Media Team
written by IanPaulLambert on 29/03/2024
Purchased policy easily enough. However when I followed the e-mailed link to open an account to view documentation was informed that policy had expired. This is because I previously had a policy with Dial Direct. So the old policy is still on the system but the new one isn't and I don't know if I insured and if I am I can't access my documentation. Money's been taken from my account so one part of the system works, the part that suits them. Chatbot couldn't solve problem, office closed for Bank Holiday, I'm left in limbo. Enough said.
Written on: 30/03/2024
Hello IanPaulLambert,
Thank you for taking the time to leave your review!
I am sorry you are having difficulties logging on line it sounds like you will need to link your new account to bypass the old one to access your new policy.
Although it is bank holiday we remain open, you can call or web chat our customer service team and they will be happy to help resolve your access.
Thanks,
Dial Direct Social Media Team
written by Kilgoreqi428 on 29/03/2024
The car insurance price was really was good - 50 % less than the highest quote . However , D Dial demand that you sign for an auto renewal service which allows them to take cash from your account next year at the renewal date . They do promise to remind you a couple of days before then but that is not enough to get alternative competitive quotes as that is best done 3 weeks or so before the due date . D Dial also indicates that you can change the auto renewal AFTER you pay but it is not obvious and creates a sense of customer manipulation which borders on inertia selling . Not a good look and demands that the customer is on the ball and is proactive for the next renewal rather than D Dial giving more notice and even though they could potentially offer another great price next year , you are left with the feeling that they are going to try and slip one past you at renewal time . They could have had 5 stars instead of 3 but until they review their auto renewal demand they don’t deserve 5 stars .
Written on: 30/03/2024
Hello Kilgoreqi428,
Thank you for taking the time to leave your review!
I am sorry to hear you are unhappy with the automatic renewal process, I can assure you if you call or webchat our customer service team they will be happy to remove the automatic renewal if you prefer not to have this on the policy as this is just an option.
Thanks,
Dial Direct Social Media Team
written by LeaTempleton1994 on 26/03/2024
It was very easy and simple to purchase car insurance online. Fantastic and easy. Thr overall process only took a few minutes and was clear and concise. I would highly recommend Dial Direct to others. I can suggest to type their name in your Internet browser and follow the simple instructions as I did. Its very easy compared to others who just publish endless statements that you have complete before you even enter your info.
Written on: 27/03/2024
Hi,
Thank you for the great 5 star review! It's great to hear you would recommend us due to our clear and easy online processes.
Thanks,
Dial Direct Social Media Team
Written on: 27/03/2024
Hi,
Thank you for the great 5 star review! I'm pleased to hear you found it clear and easy to take a policy out with us online.
Thanks,
Dial Direct Social Media Team
written by 248Browne on 24/03/2024
Cheapest car insurance, friendly helpful on the telephone too. Although still awaiting my vouchers for joining.
Written on: 25/03/2024
Hi,
Thank you for the great 5 star review! I'm pleased to hear you found our customer services team were friendly on the phone! Regarding any vouchers, please consult the comparison site you used and they will be able to assist you further.
Thanks,
Dial Direct Social Media Team
written by Ansleyh342 on 21/03/2024
My insurance was more than double what I had previously paid the year before. Staff are normally very helpful but I ended up in an argument with one member of staff who didn't hear my date of birth correctly and continued to tell me I didn't have a policy with them. The next time I rang I asked them to look for cheaper quotes which they are normally more than happy to do this time it just seemed to much effort. If I could of found a cheaper quote I would have gone elsewhere.
Written on: 22/03/2024
Hi,
Thank you for leaving your review with ourselves. I'm sorry to hear we were unable to give you a cheaper premium for your renewal.
If you would like to discuss this feedback further, please call our customer service team and request to speak to the social media team.
Thanks,
Dial Direct Social Media Team
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Customer_Team's Comment
Written on: 18/04/2024
Hi
Thank you for taking the time to leave us your great and honest review. It's great to hear you would recommend us.
Thanks,
Dial Direct Social Media Team