Dial Direct Home Insurance Reviews

★★★★☆
4.2 / 5
359
85.8% of users recommend this
  • Customer Service

  • Value For Money

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Dial Direct Home Insurance
Dial Direct Home Insurance

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Latest Reviews

★★★★☆

“home and contents”

Written on: 29/04/2017 by 438Huffman (1 review written)

everything in this policy was great ,price great very happy bunny… Read Full Review

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★★★★☆

“Free added extras, great value”

Written on: 26/04/2017 by Delboycraven (1 review written)

After receiving a renewal from my existing insurer that showed a 30% increase.I went on line and found Dial Direct.This company offered free home emergency and legal protection cover and for about £20 more,I got 2k cover for items away from home, much cheaper than anyone else.In all still £50 Cheaper than my old company. Wish they would make it easier to turn off auto renewal.!… Read Full Review

Customer_Team's Response to Delboycraven's Review

Written on: 27/04/2017

Hi,
Wow! What a saving. We are glad to hear we have been able to provide you with a policy at a competitive price.
Thanks,
Dial Direct Social Team.

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★★★★☆

“Happy”

Written on: 22/04/2017 by AlyviaDalrymple178 (1 review written)

Very happy with the level of service I recieved and for the price… Read Full Review

Customer_Team's Comment

Written on: 24/04/2017

Hi,
Thank you for your 4 star review. We are pleased to hear you are happy with the service we have provided.
Thanks,
Sophie.

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★★★★★

“Just taken out home insurance with this company ”

Written on: 18/04/2017 by LaneyStephenson466 (1 review written)

Found Dialdirect to be easily accessible, telephone staff were helpful and polite and it was easy to go through my existing policy with another company and see if the Dialdirect policy would match like for like. There was little difference in the cover but there was a difference in the premium. This was the deciding factor in me moving to this supplier for my home insurance this year… Read Full Review

Customer_Team's Comment

Written on: 19/04/2017

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

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★★★★★

“DIAL DIRECT DELIGHT”

Written on: 10/04/2017 by AndrewEvzona (1 review written)

Dial Direct are very competitive in the Home Insurance market and are certainly worthy of serious consideration when renewing buildings and contents insurance… Read Full Review

Customer_Team's Response to AndrewEvzona's Review

Written on: 12/04/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy at a competitive price.
Thanks,
Dial Direct Social Team.

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★★★☆☆

“Great Deal ”

Written on: 07/04/2017 by Meadows1957 (1 review written)

Really happy with the online deal. Great value for your money which included home insurance with content cover with affordable and reasonable price. As i was paying same amount just for home insurance without content cover with legal & general insurance company… Read Full Review

Customer_Team's Comment

Written on: 07/04/2017

Hi,
Thank you for your review. We are pleased to hear you are happy with the policy we have provided you.
Thanks,
Dial Direct Social Team.

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★★★★☆

“Easy Peasy”

Written on: 06/04/2017 by timpap (1 review written)

I got this quote through compare the Meercat and it was easy to choose and edit. The product came with added extras that other suppliers charged for so it really was a no brainer!Easy Peasy!… Read Full Review

Customer_Team's Response to timpap's Review

Written on: 07/04/2017

Hi,
Thank you for your 4 star review. We are pleased to hear you have had an easy journey when setting up your policy with us.
Thanks,
Dial Direct Social Team.

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Customer_Team's Response to timpap's Review

Written on: 07/04/2017

Hi,
Thank you for your 4 star review. We are pleased to hear you have had an easy journey when setting up your policy with us.
Thanks,
Dial Direct Social Team.

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★★★★☆

“Buildings and contents Insurance”

Written on: 04/04/2017

Very easy product to set up. Clear information and summary before purchase. Not had to use the claims line so can't comment but information states 24/7 emergency line which is definite must… Read Full Review

Customer_Team's Comment

Written on: 05/04/2017

Hi,
Thank you for your 4 star review. We are pleased to hear you have had an easy journey with us.
Thanks,
Dial Direct Social Team.

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★★★★☆

“Competitive rates ”

Written on: 04/04/2017 by Brooks180 (1 review written)

Fair and honest with very competitive price compared to the rest of insurance providers. Quick and easy process. Will definitely recommend dial direct… Read Full Review

Customer_Team's Comment

Written on: 04/04/2017

Hi,
Thank you for your 4 star review. We are pleased to hear we have provided you with a competitive policy and we appreciate your recommendations.
Thanks,
Dial Direct Social Team.

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★★★★★

“A complete package.”

Written on: 28/03/2017 by Benson289 (1 review written)

We found this contents policy adequate for our needs with a lot of cover and a very reasonable price. We would definitely recommend this company to anyone needing this type of insurance cover… Read Full Review

Customer_Team's Comment

Written on: 28/03/2017

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
We also appreciate your recommendations and look forward to maintain this 5 star standard.
Thanks,
Dial Direct Social Team.

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★★★★★

“cheapest insurance ever”

Written on: 28/03/2017 by zhNicholson366 (1 review written)

we bought our home and building insurance with dial direct and it has been the cheapest ever for us and covers everything we wanted… Read Full Review

Customer_Team's Comment

Written on: 28/03/2017

Hi,
Thank you for your 5 star review we are pleased to hear we have provided you with a policy that suits your needs at a competitive price.
Thanks,
Dial Direct Social Team.

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★★★★★

“Fantastic Insurance Vaule”

Written on: 26/03/2017 by Kamora218 (1 review written)

The insurance system was very user friendly and quick toaccess. All the information needed was provided. So a decision to purchase the product was made very good to do… Read Full Review

Customer_Team's Comment

Written on: 27/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you have had an easy journey with us.
We look forwards to your continued custom.
Thanks,
Dial Direct Social Team.

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★☆☆☆☆

“Check your documents! Computer glitch left me without...”

Written on: 25/03/2017 by Timmons483 (1 review written)

Went via a comparison site and purchased home insurance with contents. Good price and easy process. Got docs through and contents cover was left blank! Easy to miss as it was included on the site. Phoned up next day, they blamed an IT issue that quoted the wrong price, wouldn't honour original price, quoted me £50 more or £35 to cancel for their mistake!!! All in all a massive waste of time because I had to get insurance all again with someone else. … Read Full Review

Customer_Team's Comment

Written on: 27/03/2017

Hi,
I am sorry to hear you have had a bad experience. We would like to look into this for you. If you could call our Customer Service Department and ask to speak with our Social Team we will so what we can do to help.
Kind Regards,
Dial Direct Social Team.

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★★★★★

“House contents renewal insurance”

Written on: 21/03/2017 by Kingsridge (1 review written)

Found this insurer via Comparethemarket.com and made comparisons with previous insurers selected through the same means, found more beneficiary cover for little extra cost. Very impressed… Read Full Review

Customer_Team's Response to Kingsridge's Review

Written on: 22/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs at a competitive price.
Thanks,
Dial Direct Social Team.

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★★★★★

“Full cover insurance”

Written on: 21/03/2017 by huSpears474 (1 review written)

This policy gave me all I needed was easy to set up I did speak to an agent on line and found them very knowledgeable… Read Full Review

Customer_Team's Comment

Written on: 21/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs.
Thanks,
Dial Direct Social Team.

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★★★★★

“home insurance satisfaction”

Written on: 20/03/2017 by Archer294 (1 review written)

product chosen because although not the cheapest the policy offered more than others and compared extremely well against much more expensive products… Read Full Review

Customer_Team's Comment

Written on: 20/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs.
Thanks,
Dial Direct Social Team.

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★★★★★

“vey easy to use”

Written on: 14/03/2017 by AnthonyGrantham (1 review written)

customer service was very good… Read Full Review

Customer_Team's Comment

Written on: 14/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with our service and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“Simple And Sencere ”

Written on: 05/03/2017 by Philip694 (1 review written)

Hi, Your site is straight forward and easy to follow and makes the serious business of being covered by insurance a 'doddle'. I think you could be even more friendly by lightning up a little and injecting a little humour onto web pages without loosing the necessary under lining serious of the business you in. Cheers. p.s. couldn't fill your customer service questions as I have as yet(and I hope I don't need to) contact you with a problem. Until then I choose to think of you as helpful… Read Full Review

Customer_Team's Response to Philip694's Review

Written on: 08/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you have had an easy journey with us so far.
We look forward to your continued custom.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“Quick and easy at a reasonable price”

Written on: 04/03/2017 by Jones383 (1 review written)

Best quote on Compare the Market, based on included add on options. Other providers appeared cheaper but were dearer once the Dial direct inclusives were added (Legal and Home emergency). Very prompt delivery of documents by secure email link. Only negatives would be the interest charge if paying by monthly direct debit and the potential high cancellation charges… Read Full Review

Customer_Team's Comment

Written on: 06/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with cover that suits your needs at a competitive price.
Thanks,
Dial Direct Insurance Social Team.

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★★★★☆

“Home insurance”

Written on: 02/03/2017 by ppSutherland135 (1 review written)

This is the first time I have had any dealings with dial direct,so I really cannot make any comments, until I have any further dealings with them.I will be able to give a balanced review if/when I have to ring dial direct.I also found I could not pay online and had to ring dial direct to pay over the phone.It would be helpful if they had a free number you could ring.All in all,upto now,dial direct gives reasonable service and their call center staff are helpful… Read Full Review

Customer_Team's Comment

Written on: 02/03/2017

Hi,
Thank you for your 4 star review. We appreciate your feedback and it will be used to further improve our service.
Thanks,
Dial Direct Insurance Social Team.

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