Dial Direct Home Insurance Reviews

★★★★☆
3.9 / 5
174
77.6% of users recommend this
  • Customer Service

  • Value For Money

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Dial Direct Home Insurance
Dial Direct Home Insurance

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Latest Reviews

★☆☆☆☆

“Hidden charges will screw you”

Written on: 03/05/2016 by Paulb2003 (1 review written)

I phoned to change my address - pretty straightforward with any other service provider - not so much with dialdirect. The process itself is fine: give your details so that they can confirm it is you so that they can update the system. Then they advise that there is a £40 administration fee to implement a change of address! There is very little justification that I can see to charge such a fee as all notifications nowadays are automatic. Yes, I am sure it is in my terms and conditions but that… Read Full Review

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★★★★☆

“Home Insurance”

Written on: 02/05/2016

I searched the web for Home Insurance, and dialdirect was the firm who provided what I wanted at the best price. When I contacted the operator, she was helpful and completed my business quickly and efficiently. She answered any questions I had. The documents were on line quickly and I was able to peruse them and see that every thing was OK… Read Full Review

Customer_Team's Comment

Written on: 03/05/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Good price . Been paying over the odds for years! ”

Written on: 29/04/2016

Really pleased with the deal you gave us, we were stuck in a rut with the old insurers. Went to a comparison site and here we are. Happy Bunny you bet… Read Full Review

Customer_Team's Comment

Written on: 29/04/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★☆☆☆☆

“Claim for windscreen replacement - unable to resolve”

Written on: 28/04/2016 by Dalymm2 (1 review written)

Dial Direct completely failed in organising replacement of my cracked windscreen. They engaged Auto Windscreens to replace it. 4 weeks later AW turned up with the wrong screen and I was told to wait another 3 weeks. Dial Direct and Auto Windscreens completely useless so I arranged replacement myself through National, fixed 3 days later… Read Full Review

Customer_Team's Comment

Written on: 29/04/2016

Hi, Thank you for your review. I am sorry to hear that you are not happy with our service and apologise for any inconvenience this has caused. Kind Regards, Keri

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★★☆☆☆

“Hidden costs”

Written on: 21/04/2016 by Finn305 (1 review written)

Wantd £0 volantry excess was told it was until check out, unclear and unfair… Read Full Review

Customer_Team's Comment

Written on: 21/04/2016

Hi, Thank you for your review. I am sorry to hear that you are not happy with our service, if there is anything that you would like for me to look into, please do not hesitate to contact our customer service team and request to speak with me. Kind Regards, Keri

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★★★★★

“Highly Recommend”

Written on: 16/04/2016 by 126Nelson (1 review written)

Easy to complete the forms online - fair prices and it covered everything that I needed. Great communication via emailconfirming the transaction had gone through and I could download the insurance documents when purchased. I would definately recommend dial direct to friends and family… Read Full Review

Customer_Team's Comment

Written on: 18/04/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“dial direct”

Written on: 14/04/2016 by Kadee161 (1 review written)

House and contents came up for renewal and my regular insurer came up with an increase in premiums - despite we being long time customers with no claims - so looked on campare the market and the cheapest (with the most benifit) was dial direct - it was so easy to do was covered within minutes for house and contents and saved £280 in the process.......would highly recommend.....so far !!… Read Full Review

Customer_Team's Comment

Written on: 14/04/2016

Hi, Welcome to Dial Direct! I am pleased to hear that we could offer you a policy that suits your needs and at such a saving! We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Extremely Fast Service ”

Written on: 31/03/2016 by AmaniMaldonado439 (1 review written)

Needed to sort insurance in a hurry - finished in under 15 mins - met my deadline - saved me money… Read Full Review

Customer_Team's Comment

Written on: 31/03/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Home contents insurance”

Written on: 31/03/2016 by Guthriedi303 (1 review written)

Considering everything that is included in this policy, especially for the price, it's exceptional value for money. For the same cover else where it would cost a whole lot more… Read Full Review

Customer_Team's Comment

Written on: 31/03/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with the amount of cover provided. We look forward to your continued custom. Kind Regards, Keri

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★★★★☆

“Respectfully eficient”

Written on: 31/03/2016 by SethO'Brien232 (1 review written)

Listened to my concerns and acted swiftly to meet my requirements. I would recommend Dial direct for their efficiency… Read Full Review

Customer_Team's Comment

Written on: 31/03/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Great place to get your insurance ”

Written on: 30/03/2016 by dmac7731 (1 review written)

So easy to find what you're looking for and at a fantastic price that's what make it my number one choice… Read Full Review

Customer_Team's Response to dmac7731's Review

Written on: 30/03/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★☆☆

“Self service centre doesnt work on all handheld devices!”

Written on: 29/03/2016 by ahFlood62 (1 review written)

docs via pdf not viewable from all handheld devices. no email option either. My handheld is a windows device and any emailed pdf's work on my device but cant view them from self service centre, other option is regular mail which I chargeable! Why not just email them. In this day and age electronic documents should be viewable from any modern device or make the mail option free. Sure I could use my laptop but I cant remember the last time I used it!!! Soon we'll see pc's in gardens as planters… Read Full Review

Customer_Team's Comment

Written on: 30/03/2016

Hi, I am sorry to hear that you are experiencing some issues viewing your documentation. I would like to help resolve this for you, please could you contact our customer service team and request to speak with me. Kind Regards, Keri

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Jasit's Comment

Written on: 31/03/2016

Hi, another advisor has said they will send out the docs without charge! There must be very few devices that cant open pdf's these days, however, why cant your company use a system to view in an alternative format surely electronic is electronic, seems a bit harsh to threaten to charge 10 times what it would actually cost to send regular mail with only one electronic option and no email capability, perhaps your companies superiors can add an email capability and I'm sue they wouldn't need bill gates to get that sorted. Anyway my issue is resolved so thanks for your offer if help, it just would have been nice not to get threatened from the outset!

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★★★★★

“great deal”

Written on: 28/03/2016 by Stephensvv225 (1 review written)

easy to negotiate ,great service to make sure your happy,down load of information straight forward . best value for money i could find… Read Full Review

Customer_Team's Comment

Written on: 29/03/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Don't Dally About! - DIAL, DIRECT! I did - and got a...”

Written on: 24/03/2016 by Praterrj3 (1 review written)

Couldn't believe how easy it turned out to be, with it all laid out on such detail. It was 'just as it said on the tin'- excellent!… Read Full Review

Customer_Team's Comment

Written on: 24/03/2016

Hi Praterrj3, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Annual home insurance chore”

Written on: 22/03/2016 by mickinthemud (1 review written)

Having missed a home insurance renewal while working abroad, my old insurer took the opportunity to treat me as a new quote and trebled my old quote!!! I did an online comparison and Dial Direct came up with a very competetive quote. I always prefer a verbal process when dealing with insurance so nothing gets missed and the subsequent phone call went very easily, the age of my property was taken into account very quickly without having to provide impossible information such as year of… Read Full Review

Customer_Team's Response to mickinthemud's Review

Written on: 23/03/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Great service great prices ”

Written on: 22/03/2016 by Blevinsuo93 (1 review written)

Great customer service. Good policy meeting my needs. Good price… Read Full Review

Customer_Team's Comment

Written on: 23/03/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Very easy to sign up - information easy to understand.”

Written on: 22/03/2016 by jdav606 (1 review written)

So far so good - hoping I dont have to test out on claims etc. The information was all easy to see and understand. Payment was very easy to set up - so I am really happy with the product that I have and the price (not the cheapest) was in my opinion the best value for money… Read Full Review

Customer_Team's Response to jdav606's Review

Written on: 23/03/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with the amount of cover provided. We look forward to your continued custom. Kind Regards, Keri

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★★★★☆

“Good product and price made easy to purchase”

Written on: 18/03/2016 by IDBChubby (5 reviews written)

As per my title review, I found the product cover I wanted at a competitive price with easy and clear policy information and purchasing was also very easy and trouble free. I did not need to speak to anyone at Dialdirect for this policy, there was no need everything worked well on-line. Have used them before and will continue to do so as long as the renewal price is still relevant in a years time… Read Full Review

Customer_Team's Response to IDBChubby's Review

Written on: 19/03/2016

Hi, Welcome back! I am pleased to hear that you found the online process easy and that you are happy with your policy. We look forward to your continued custom. Kind Regards, Keri

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★★★☆☆

“Inaccurate offer”

Written on: 16/03/2016 by Milestu69 (1 review written)

Seemed a great deal with a TOTAL excess of £150 for both Buildings and/or Contents. However when the documents arrived there is an excess of £350 for a water leak. Took all the goodness out of the deal. Simply rectified by clearly stating there was a catch. I probably would have bought it anyway, instead I feel I've been tricked… Read Full Review

Customer_Team's Comment

Written on: 17/03/2016

Hi, Thank you for your review. Apologies for any inconvenience this may have caused. We try to make all the information available to the policy holder whilst purchasing the policy. I'm sorry to hear that this wasn't made clear to yourself before you received the documents. Kind Regards, Keri

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★★★★★

“Great Company!”

Written on: 01/03/2016 by 91Temple (1 review written)

Extremely easy to take out my policy. The price was amazing and it was a very fast and easy process. I would recommend this to others, it seems an amazing company!… Read Full Review

Customer_Team's Comment

Written on: 04/03/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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