Dial Direct Home Insurance Reviews

★★★★☆
4.3 / 5
402
86% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Dial Direct Home Insurance - Ask a question now

Media Gallery for Dial Direct Home Insurance

Dial Direct Home Insurance
Dial Direct Home Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Fair and friendly”

Written on: 19/09/2017 by 381Pierce (1 review written)

A very reasonable price for a good household cover explained and provided by a competent staff member in a pleasant and friendly manner… Read Full Review

Customer_Team's Comment

Written on: 19/09/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs at a competitive price.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Best insurance yet.”

Written on: 09/09/2017 by Silva126 (1 review written)

Good company selling good products, easy to complete forms and payment… Read Full Review

Customer_Team's Comment

Written on: 11/09/2017

Hi,
Thank you for your 4 star review. We are pleased to hear you are happy with the policy we have provided.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Professional service”

Written on: 08/09/2017 by Reed1947 (1 review written)

When I called initially I spoke to a female member of staff who was not helpful at all. To the point I ended the call and called back in hope I would not speak to this person again. Luckily I spoke to a male who was extremely helpful and talked me through step by step what to do and what I was looking for. I was so impress d with his patience and professionalism i will defiantly use this company again. Just hope I don't get the female… Read Full Review

Customer_Team's Comment

Written on: 08/09/2017

Hi,
Thank you for taking the time to share your experience. Apologies for any inconvenience this has caused. We would like to look into this for you.
Please can you contact our Customer Services Department and ask to speak with our Social Team so we can see what we can do to help.
Kind Regards,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Unsatisfactory Customer service”

Written on: 03/09/2017 by kRosbotham (1 review written)

You do not want to use this company ever!! Customer service is ridiculess and the can charge you a £35 cancelation fee even if you have the cover for only 5 minutes… Read Full Review

Customer_Team's Response to kRosbotham's Review

Written on: 04/09/2017

Hi,
We are sorry to hear you have had a bad experience. We would like to investigate this for you. Please can you contact our Customer Service Department and ask to speak with our Social Team.
Kind Regards,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Easy and straight forward transaction . ”

Written on: 18/08/2017 by Body0041 (1 review written)

Not the cheapest on the market but excellent cover for the premium. Peace of mind is very important to me , feeling very secure with the cover i have chosen. I would have no hesitation in recommending to family and friends… Read Full Review

Customer_Team's Response to Body0041's Review

Written on: 21/08/2017

Hi,

Thank you for your 5 star review. We are pleased to hear we are providing you a policy that suits your needs.

We appreciate your recommendation and look forward to your continued custom.

Kind Regards,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Easy process. Good price for included features”

Written on: 03/08/2017 by Jaxjol (1 review written)

Used a comparison site. This wasn't the cheapest policy that came up but it included all the features I wanted. If I had added the features as extras on other policies they would have been dearer than this policy. Form was easy to complete and didn't take long to do. Policy documents were accessible immediately after purchase, following registration on the site… Read Full Review

Customer_Team's Response to Jaxjol's Review

Written on: 04/08/2017

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent”

Written on: 01/08/2017 by Robertyoung667 (1 review written)

After an email telling me my policy was up for renewal I started searching and found this policy. It cannot be beaten on price for the product you get just what I needed. Only one add-on if you lose your keys. That is the only minus otherwise everything else is covered. I am happy with the cover I got so did not take out the key cover as I don't lose my keys. It was easy to complete has they had all my details via confused.com so no form filling which made it so easy to compare with others… Read Full Review

Customer_Team's Response to Robertyoung667's Review

Written on: 02/08/2017

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent”

Written on: 27/07/2017 by Williamhip (1 review written)

Very quick and easy. Excellent price and cover (valuable extras included at no extra cost). Highly recommended… Read Full Review

Customer_Team's Response to Williamhip's Review

Written on: 28/07/2017

Hi,

Thank you for your 5 star review. We are pleased to hear you have had a quick and easy journey with us. It's great to hear we are providing you a policy that suits your requirements at a competitive price.

We appreciate your recommendation and look forward to your continued custom.

Kind Regards,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“seems great value and good cover”

Written on: 24/07/2017 by bxWilloughby1970 (1 review written)

buying any insurance online can be a daunting experience have i done and completed every thing correctly, well dial direct was an pleasant experience and easy completion right to the end. i will definitely recommend you. thanks… Read Full Review

Customer_Team's Comment

Written on: 24/07/2017

Hi,
Thank you for your 4 star review. We are glad to hear you have had a good online experience with us.
We also appreciate your recommendations.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent Cover at Competitive Prices ”

Written on: 21/07/2017 by RobGH (1 review written)

Easy to use online application no hassle clear process. Excellent level of cover at a competitive price Insurance companies are only as good as their reviews when it comes to a claim. Let's hope we don't have to claim! … Read Full Review

Customer_Team's Response to RobGH's Review

Written on: 24/07/2017

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent value”

Written on: 18/07/2017 by Patopher (1 review written)

The cover offered by dialdirect was significantly better than that which I had with my previous provider and the cost was about half of my renewal quote. Dialdirect also included as standard some areas of cover which my previously held insurance quoted as extras.Excellent value for money… Read Full Review

Customer_Team's Response to Patopher's Review

Written on: 19/07/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs at a competitive price.
Thanks,
Dial Direct Social Team.

Reply to this comment

Customer_Team's Response to Patopher's Review

Written on: 21/07/2017

Hi,

Thank you for your 5 star review. We are pleased to hear we are providing you a policy that suits your requirements at a competitive price.

We look forward to keeping up the 5 star standard and your continued custom.

Kind Regards,
Dial Direct Social Team.

Reply to this comment
Report this review Read 2 Comments
★★★★★

“House and Contents Insurance”

Written on: 11/07/2017 by Addysoni194 (1 review written)

As my previous supplier had dramatically upped the renewal price I decided to look at alternative insurers. I found Dial Direct offered the same cover for just over half the cost!! It was a real eye opener as I am not normally one for shopping around. I will in future for all my insurance renewals. The online process was so simple it was all completed in just a few minutes! … Read Full Review

Customer_Team's Comment

Written on: 12/07/2017

Hi,
Welcome to Dial Direct! We are glad to hear you have had an easy online journey when setting up your policy with us.
We look forward to your continued custom.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“happy policy purchase”

Written on: 08/07/2017 by Theinsurer (1 review written)

Dial Direct were competitively priced with comprehensive cover all included. The sales operative was a helpful experience, it was quick and no messing like many of the competitiors. I tried other insurance companies to get the cover I required and had obsticles and cover points I required rejected. Dial Direct has the cover clear and it included cover which others want to charge extras for.A very pleasing experience for me… Read Full Review

Customer_Team's Response to Theinsurer's Review

Written on: 10/07/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs at a competitive price.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Quick and easy.”

Written on: 05/07/2017

I chose dial direct for my house insurance because they provided a higher level of cover without having to pay for separate elements. This made them cost effective. The whole process of completing the transaction was very straightforward and didn't take very long, which was a bonus! I am hopeful that should I need to claim, that I will find the process just as smooth… Read Full Review

Customer_Team's Comment

Written on: 06/07/2017

Hi,
Thank you for your 5 star review. We are glad to hear we have provided you with a policy that suits your needs as a competitive price.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great package at an unbeatable price”

Written on: 04/07/2017 by doubledobe (4 reviews written)

Having seen the massive increase at my renewal, I decided to look elsewhere for my buildings and contents insurance. I studied the offerings of a great many insurance companies/brokers and one that stood right out in terms of degree of cover and value for money was dialdirect. £1m Buildings cover, £52k contents (inc. cover on items taken away from insured property), legal assistance and home emergency cover. It ticked a lot of boxes and no-one else came near for the price. Of course, the acid… Read Full Review

Customer_Team's Response to doubledobe's Review

Written on: 05/07/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a competitive policy that suits your needs.
We look forward to your continued custom.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Very easy”

Written on: 03/07/2017 by Dominic271 (1 review written)

Purchased online via Gocompare. Not only was this the best price for the kind of cover I needed (listed building and contents - a challenge for most online quote providers) but the range of cover was more than sufficient… Read Full Review

Customer_Team's Response to Dominic271's Review

Written on: 03/07/2017

Hi,
Thank you for your 5 star review. We are glad to hear we have provided you with cover that suits your needs.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Home contents insurance ”

Written on: 02/07/2017

I went onto a search engine to get quotes for contents insurance having received an inflated renewal quote from my previous insurer . Dial Direct was by far the best quote for what I required , it covered all the aspects of home contents insurance that I required and at a far more reasonable price . The process of setting up the policy and payment was so easy and I wouldn't hesitate to recommend Dial Direct to anyone who was looking for the same policy as I was… Read Full Review

Customer_Team's Comment

Written on: 03/07/2017

Hi,
Thank you for taking the time to share you experience. We are pleased to hear we have provided you with a competitive policy that suits your needs.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“buildings and contents insurance.”

Written on: 27/06/2017 by lfGarrett178 (1 review written)

would highly recommend dialdirect for their efficient service, the staff are extremely pleasant and informative and the process was hassle free… Read Full Review

Customer_Team's Comment

Written on: 28/06/2017

Hi,
Thank you for your 5 star review. We are glad to hear you would recommend us to others and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Review”

Written on: 22/06/2017

Quick,efficient,easy for joint house and contents insurance… Read Full Review

Customer_Team's Comment

Written on: 23/06/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you have had a quick and easy journey with us.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Quick and easy”

Written on: 21/06/2017 by 1962Leslie (1 review written)

Very quick to set up. Price was excellent… Read Full Review

Customer_Team's Comment

Written on: 21/06/2017

Hi,
Thank you for your 5 star review. We are glad to we have provided you with a competitive policy.
We look forward to your continued custom.
Thanks,
Dial Direct Social Team

Reply to this comment
Report this review Read 1 Comment
overview