Dial Direct Home Insurance Reviews

★★☆☆☆
2.4 / 5
39% of users recommend this
  • Customer Service

  • Value For Money

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Dial Direct Home Insurance
Dial Direct Home Insurance

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Latest Reviews

★★★★☆

“Good service competitive quotes but watch your renewal...”

Written on: 21/12/2014

Have always found the service very efficient, this is my 3rd year with them, policies are either online or posted to you. I have never had to make a claim or us them for anything other than renewal of the policy so can't make any comment on this side. I have found however that when the renewal details are sent the prices always are much more than a comparison web site, so I phone then tell them I can find cheaper/same level of cover else where then they bring the price down. It cost me a… Read Full Review

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★☆☆☆☆

“Worst insurance compay ever”

Written on: 17/12/2014 by christopher.sayers1 (1 review written)

This company just takes money from you for doing nothing. Been charded £50 as a payment was a day late. They charge you hot everything. I would never recommend them to anyone!… Read Full Review

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★★★★★

“Professional.”

Written on: 13/12/2014 by ParisClancy253 (1 review written)

I have to say my experience with Dial Direct so far has been extremely good. I'm particularly impressed with their call centre staff who,unlike many others I've dealt with,are well spoken,polite,eager to please, with nothing too much trouble....refreshing indeed!… Read Full Review

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★★★★★

“Great for value and service ”

Written on: 11/12/2014 by ecEaton167 (1 review written)

Looking for house & contents insurance, I found dialdirect on moneysupermarket. Their quote showed well against others, but they included a couple of extra levels of cover at same cost, so ... game on. As my needs were a little 'off-centre' I saved the quote and phoned. Great news - a British call centre! And so helpful. The lady who took me swiftly through the procedures was product-wise, and so friendly. Soon sorted, and still at internet prices. The contract and t&c's sent by pdf… Read Full Review

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★★★★★

“Porchase of household insurance cover”

Written on: 06/12/2014 by AverieDuggan293 (1 review written)

As a novice computer user I was a bit worried about the process but it was quite simple… Read Full Review

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★★★★☆

“Home imsirace”

Written on: 27/11/2014 by Gauthier482 (1 review written)

Its difficult to comment on something I haven't used as yet but I am happy that I appear to have the level of cover that I set out to get'… Read Full Review

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★★★★★

“Dial Direct Home Insurance”

Written on: 27/11/2014 by Ziegler159 (1 review written)

Very easy to use site, got exactly the cover we needed £10 cheaper than what we were offered from our current Company and the cover was exactly the same. No problems, thoroughly recommend. … Read Full Review

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★☆☆☆☆

“Rip-off at renewal time”

Written on: 25/11/2014 by McCullochiq321 (1 review written)

You informed me that my policy was due for renewal on the DAY BEFORE it became due. This was your first communication and you appear to have assumed automatically that I would renew it without question. The premium was more than 50% more expensive than last year despite having no claims or losses. When I tried to reply to the email it bounced as there was no facility for replies. Having obtained the phone number from your website I dialled and heard the message that the number was not in… Read Full Review

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★★★★☆

“An Insurance Experience”

Written on: 21/11/2014 by Jayleen239 (1 review written)

It is often frustrating when searching for an insurance that suits your particular circumstances. Compare the market steered us towards dial direct. The policy offered and the price suited our needs. We saved approx £100 on our previous insurer… Read Full Review

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★★★★★

“Quick & easy renwal”

Written on: 20/11/2014 by Dudley1971 (1 review written)

All aspects of renewal easy and straightforward and at a very good price… Read Full Review

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★★★★☆

“Great Value and Inclusive Extras”

Written on: 19/11/2014 by Scott1980 (1 review written)

I hadn't heard of dialdirect until using a price comparison website, however they came out second cheapest after taking into account arrangement fees, but included Home Emergency Cover which I felt was well worth the extra. The application was easy, and checking once moved over from the comparison site was also easy. One stumbling block regarding printing a form (which they also posted) which needed to be returned within fourteen days, however, they emailed to say received and communication has… Read Full Review

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★★★★★

“Emergency Boiler Repair”

Written on: 18/11/2014 by 73Gutierrez (1 review written)

Had a problem with my boiler where the Central Heating was working OK, but there wasn't any domestic hot water. I remembered that my Dial Direct (DD) Home Insurance had cover for boiler emergencies and rang the special number on the DD website. I was delighted with the response by DD personnel. A heating engineer arrived ~ 4 hrs later to assess the job, a very fair price was agreed with DD, the £100 allowance in my DD Policy was put towards said price and very small excess amount was paid by… Read Full Review

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★☆☆☆☆

“Not nice letter sent before deadline for Proof of No...”

Written on: 04/11/2014 by Pedroi86 (1 review written)

The deadline for me to send my letter of no claims has not yet passed, yet I still received a letter advising me that my no claims discount was being cancelled because I had not sent the proof of no claims (which, incidentally I had). I wasn't worried that my communication had crossed theirs, I just felt that the tone was not at all customer focused given that I was well within the deadline for submission of the proof of no claims. The price I was quoted was great, but I would rather pay more… Read Full Review

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★☆☆☆☆

“Auto-Renewing without sending Home Renewal Quote”

Written on: 03/11/2014 by Pittman358 (1 review written)

Dial Direct appears to have taken over ClickInsure who were my insurer last year. Without my permission Dial Direct are in process of deducting several hundred pounds from my bank account. The ClickInsure 0800 number is out of service and there is no where on Dial Directs website to advise them in writing that I did not wish them to Plunder my bank account. I managed eventually to reach a Customer Services person who will cancel this new unasked for policy, however they are trying to deduct… Read Full Review

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★☆☆☆☆

“Unbelievable chargers, DON'T TOUCH WITH A BARGE POLE”

Written on: 01/10/2014 by Stuar (1 review written)

This company charges for absolutely everything. Somebody obtained my card details while I was abroad so my card details changed, to be honest I forgot about my Dial direct account when alerting companies about my change in details. I never received a letter from Dial direct to tell me about the failure to receive the money so they decided to cancel the direct debit. I called them up to ask if I could just continue the policy but found out I only had a month left on it, I wanted out before… Read Full Review

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★☆☆☆☆

“crappy !!! ”

Written on: 22/08/2014 by PatrickBender495 (1 review written)

Extremely rude customer service agent !! Wouldn't go back with them if they paid me ridiculous cancellation fee and what's the point !! Don't get stung by them !! Go somewhere else !! I have never complained in my life until now - this explains how annoyed I am !!… Read Full Review

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★☆☆☆☆

“unreasonable charges from unsreasonable clauses”

Written on: 21/07/2014 by petejandel (1 review written)

Direct Dial hide in the small print that they automatically renew after 1 year (try Aviva - there you have to opt in to automatic renewal like you would expect from a legitimate company!). After 1 year My renewal failed because I had a different date on my new debit card. There was no contact prior to attempting to renew the policy where I could have told them about this. Result? £25 failed renewal charge. Having decided to leave there was a £35 cancellation charge. It would seem Direct… Read Full Review

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★☆☆☆☆

“Would I recommend this company to a friend?”

Written on: 18/07/2014 by Cruz228 (1 review written)

I would not recommend Dial Direct. I have used this company to renew my house/contents insurance for the past few years and all seemed ok until I hit a problem and needed to make a claim. Dial Direct passed me on to the insurer who then passed me on to another insurer - you get the picture! You don't really know who you are insured with until you have a problem. During the toing and froing between me and our 'final' insurance company Dial Direct have been less than useless and have not… Read Full Review

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★☆☆☆☆

“money thiefs ”

Written on: 09/07/2014 by Shaffereo362 (1 review written)

these people charge 25 pounds if you do not renew your home insurance… Read Full Review

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★☆☆☆☆

“appauling”

Written on: 27/06/2014 by bsHunter339 (1 review written)

just a shambles, they renewed my insurance without notification but had old bank details so couldnt then tried to charge me endlessly for their mistakes. I paid them 50 quid to leave me alone… Read Full Review

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