Dial Direct Home Insurance Reviews

★★★★☆
3.8 / 5
148
77% of users recommend this
  • Customer Service

  • Value For Money

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Dial Direct Home Insurance
Dial Direct Home Insurance

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Latest Reviews

★★★★★

“mrs G”

Written on: 12/02/2016 by 1978Roberts (1 review written)

Good price easy to insure helpful staff easy phone call… Read Full Review

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★★★★☆

“Very fair indeed.”

Written on: 09/02/2016 by myles21 (1 review written)

My over all experience of dealing with dial direct was very fair and was done in a professional manner with a fair service on the policy I was seeking as in this case my home Insurance.Evertything was explained to me but maybe when it came to the end explaining the t&c's was a bit to fast sort of rhymed off so to speak.This is thee only thing not a complaint take time with your customer as each one of us are different .I know this from jobs myself for staff at dial direct it's there job and yes… Read Full Review

Customer_Team's Response to myles21's Review

Written on: 11/02/2016

Hi, Thank you for taking the time to share your experience.Please thank your friend also for her recommendation. The key points of the terms and conditions are said by our advisors on numerous occasions, however, I agree with your statement that all customers are different and we should be tailoring the speed of delivering those details to each individual customer. Apologies for any inconvenience this may have caused. If you would like any details clarifying please do not hesitate to contact our customer service team and request to speak to me. I'd be happy to help. Kind Regards, Keri

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★★★★★

“Well worth checking out”

Written on: 09/02/2016 by quinny_senior (1 review written)

These guys are well worth checking out as they are competitive, easy to deal with and very professional in the service they provide. Easily beating my renewal quote from my existing / previous insurer and very inclusive. I have no issues whatsoever in using these guys. The process was very simple and easy to execute… Read Full Review

Customer_Team's Response to quinny_senior's Review

Written on: 09/02/2016

Hi, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★☆

“Value for money”

Written on: 05/02/2016 by lubilu (1 review written)

I bought through Compare the Market.com they were the cheapest for the cover I had last year.. It was simple to follow instuctions and I had no problems filling in the forms. My policy was in my inbox within minutes. I don't know what they are like for claims as I haven't claimed but I'm sure they are very good. I also get a meerkat so that's a bonus!… Read Full Review

Customer_Team's Response to lubilu's Review

Written on: 08/02/2016

Hi, Thank you for your review. It is great to hear that you found the online process easy to follow. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“good service”

Written on: 31/01/2016 by keithbennett (2 reviews written)

Having called One Call,they more than helpful to get my policy back after losing the first policy.more then helpfull with speedy service… Read Full Review

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★★★★☆

“Completekly satistied in all aspects of doing the business”

Written on: 29/01/2016 by 50Bond (1 review written)

Completekly satistied in all aspects of doing the business… Read Full Review

Customer_Team's Comment

Written on: 29/01/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction it's great to know that we have achieved this with you. Kind Regards, Keri

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★★★★☆

“So far so good”

Written on: 29/01/2016 by 481Grace (1 review written)

Had problems with downloading my food voucher, but after a phone call to a very pleasant chap all was solved… Read Full Review

Customer_Team's Comment

Written on: 29/01/2016

Hi, Thank you for your review. Apologies for any inconvenience this may have caused. I am pleased to hear that the advisor was able to resolve this for you. We look forward to your continued custom. Kind Regards, Keri

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★★★★☆

“Very good quality and price”

Written on: 26/01/2016 by Ccccccc (1 review written)

Very good quality and price… Read Full Review

Customer_Team's Response to Ccccccc's Review

Written on: 28/01/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with your policy. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Excellent Policy”

Written on: 22/01/2016

This was the right policy for us, quick and easy to purchase online even though this was a first time purchase with this company. the policy provided all the features of my old policy at a far more competitive price. I would definitely recommend this company for home insurance. Peace of mind that we can relax for another year knowing our home needs are in safe hands… Read Full Review

Customer_Team's Comment

Written on: 22/01/2016

HI, Thank you for your review. I am pleased to hear that you found the online process easy to use and that you are happy with the amount of cover provided. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Affordable Good Cover”

Written on: 21/01/2016 by Moisesk483 (1 review written)

Good cover that included some things as standard, spoke to someone on phone also who explained the query I had, would definitely recommend… Read Full Review

Customer_Team's Comment

Written on: 21/01/2016

Hi, Thank you for both your review and your recommendations. I am pleased to hear that the advisor was able to answer any queries you had regarding your cover. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Great low price”

Written on: 21/01/2016 by Short415 (1 review written)

This was recommended by my husband. It was easy and clear to access on line. The price as very competitive and low but giving the same coverage as other insurance providers. I would definitely recommend this to my friends and family. I'm one satisfied customer… Read Full Review

Customer_Team's Comment

Written on: 21/01/2016

Hi, Thank you for your review and also for both yours and your husbands recommendations. It's great to hear that you are happy with the amount of cover provided and that you found the online process easy to use. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“The person that processed my query was very polite and...”

Written on: 16/01/2016 by Sageh128 (1 review written)

The person that processed my query was very polite and efficient,explained all the details of the policy enabling me to get a like for like comparison against my previous insurers… Read Full Review

Customer_Team's Comment

Written on: 16/01/2016

Hi, Thank you for taking the time to share your experience. I am pleased to hear that the advisor was able to answer any queries you had and was able to tailor the policy to your needs. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★☆

“I found the policy to contain all necessary cover...”

Written on: 14/01/2016 by 215Tucker (1 review written)

I found the policy to contain all necessary cover which was required at a very competitive price. Documents are easy to access and understand. Just one issue in that insurance was required for a particular item but no proof of value etc was requested- therefore will have to phone to make sure it is covered! Online service was chosen to avoid lengthy phone calls, being put on hold and all the rest… Read Full Review

Customer_Team's Comment

Written on: 14/01/2016

Hi, Thank you for your review. If you would like to check that all of the details are correct on your policy without calling in. You will find full details of your policy on the Self Service Centre, if you still have any queries then we do have a webchat team on our website that will be able to assist you. Kind Regards, Keri

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★★★★★

“Genuine at last.”

Written on: 14/01/2016 by ElaineBryant375 (1 review written)

Dual Direct . They have my trust. ,which is not easy. Cheers Don't miss out,you would regret it… Read Full Review

Customer_Team's Comment

Written on: 14/01/2016

Hi, Thank you for your review and for trusting us to insure your home. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Excellent service”

Written on: 14/01/2016 by Walsh316 (1 review written)

The policy was selected via a comparison site the whole process was very straightforward. The company website was clear & easy to use and the policy selected was competively priced and the outcome was more than satisfactory, the overall experience was quick and without problems and I can strongly recommend the company… Read Full Review

Customer_Team's Comment

Written on: 14/01/2016

Hi, Thank you for taking the time to share your experience. I am glad to hear that you found the online process clear and easy to use. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Entirely Exceeds Expectation ”

Written on: 12/01/2016 by Denzels62 (1 review written)

No nonsense,quick,frank,truthful without to much ******* jargon,we feel comfortable and confident with policy. Excellent… Read Full Review

Customer_Team's Comment

Written on: 14/01/2016

Hi, Thank you for your review. We aim for 100%customer satisfaction and it is nice to know that we achieved this with you. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“THE BEST COMPANY TO DEAL WITH.”

Written on: 09/01/2016 by Alex.Can (1 review written)

The best part of taking out a policy with dialdirect,was it was so easy and well described in detail by their staff.I usually hate dealing with things over the phone.I must say it was a pleasure,and for me to say that and part with cash is very unusual.Once again Thank You… Read Full Review

Customer_Team's Response to Alex.Can's Review

Written on: 11/01/2016

Hi.Can, Welcome to Dial Direct! I am glad to hear that you are happy with the service received and that the advisor was able to answer any queries you had regarding the cover. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Very pleased with purchase”

Written on: 05/01/2016 by Lucyn366 (1 review written)

Very easy to use with good coverage of insured pleased with my purchase… Read Full Review

Customer_Team's Comment

Written on: 06/01/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with the amount of cover provided and found it easy to set up. We look forward to keeping up the 5 star standard and you continued custom. Kind Regards, Keri

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★★★★★

“GREAT PRICE”

Written on: 01/01/2016 by McGregornn124 (1 review written)

Easy to set up on line. If price is good would strongly consider again and for other insurance cover… Read Full Review

Customer_Team's Comment

Written on: 04/01/2016

Hi, Thank you for your review.I am glad to hear that you found the online process easy to use. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Great service”

Written on: 01/01/2016 by Parker423 (1 review written)

The customer service was very helpful and made easy!… Read Full Review

Customer_Team's Comment

Written on: 04/01/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with the service you have received so far. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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