Dial Direct Home Insurance Reviews

★★★★☆
4.2 / 5
289
84% of users recommend this
  • Customer Service

  • Value For Money

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Dial Direct Home Insurance
Dial Direct Home Insurance

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Latest Reviews

★★★★★

“Confirming my quote”

Written on: 06/12/2016 by KeelyPower16 (1 review written)

I had to ring to alter my card details, a lady took my call. Wow what a lovely person, she answered all my questions and sorted my problems in double quick time. Made my call a pleasure to make… Read Full Review

Customer_Team's Comment

Written on: 07/12/2016

Hi, Thank you for taking the time to share your experience. I am pleased to hear that you are happy with the service provided and that our advisor was able to help. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Home & Contents insurance”

Written on: 06/12/2016 by Mikaela294 (1 review written)

Great bundle deal Perfect cover at a great price. Covers the house, contents right through to emergency accommodation cover… Read Full Review

Customer_Team's Comment

Written on: 06/12/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Dial Direct Social Team

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★★☆☆☆

“Good staff, bad website, bad company policy”

Written on: 05/12/2016 by Hoffmanfr93 (1 review written)

The website had numerous problems. I online chatted to 2 or 3 different staff members , all very helpful. Much prefer to talk to a human,we are not all techno friendly neither am I stupid. Company policy to not call back until quiet time does not make me feel my business is valued. If policy allowed call back immediately my experience and rating of your company would be completely different and I would recommend but the frustration to try and pay your company means I definitely would not… Read Full Review

Customer_Team's Comment

Written on: 05/12/2016

Hi, I am sorry to hear that you have had a bad experience. If you are still experiencing any issues, please contact our customer service team and request to speak with us. We will see if there is anything we can do to help. Kind Regards, Dial Direct Social Team

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★★★★★

“Impressive deals”

Written on: 27/11/2016 by Hooverqm400 (1 review written)

Nice to find a Company that provides excellent cover at a good price. Very straight forward to arrange and the lady I spoke to was able to answer my queries in a straight forward and courteous manner. Will definitely contact for car insurance when due. The one thing I would prefer though would be to have a copy posted to me as I don't have a printer… Read Full Review

Customer_Team's Comment

Written on: 28/11/2016

Hi, Thank you for taking the time to post a review. I am pleased to hear that you are happy with our policy cover and our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“So easy.”

Written on: 25/11/2016

Looked around for home and contents insurance this site so easy to understand offered everything needed and the payment part simple documents on line, with contact numbers if ever needed. Well done. Lets hope if you are just as efficient if I ever needed to claim 5*… Read Full Review

Customer_Team's Comment

Written on: 25/11/2016

Hi, Thank you for taking the time to post a review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Dial Direct Social Team

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★★★★★

“Found the price very good”

Written on: 17/11/2016 by Bennettif67 (1 review written)

The price for building's and contents insurance was very good and it was so easy to do it all online. It includes so much like legal fees and new for old and accidental damage on contents. I would recommend Dialdirect… Read Full Review

Customer_Team's Comment

Written on: 18/11/2016

Hi, Thank you for taking the time to post a review. I am pleased to hear that you found the online process easy and are happy with the amount of cover provided. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Excellent ”

Written on: 17/11/2016 by iiCoffey168 (1 review written)

I did my Insurance through a price comparison site. Dialdirect came up cheapest but at the same time had everything I needed to insure at the correct value. Most impressed. It's a matter of wait & see now should I need to claim..... how efficient they will be!!… Read Full Review

Customer_Team's Comment

Written on: 18/11/2016

Hi, Thank you for taking the time to post a review. I am pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“great to deal with”

Written on: 17/11/2016

a great price and great features staff friendly and polite when I rang to check details payment easy to make… Read Full Review

Customer_Team's Comment

Written on: 17/11/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Easy”

Written on: 17/11/2016 by Dwayneq15 (1 review written)

The easiest company I've dealt with. Recommended… Read Full Review

Customer_Team's Comment

Written on: 17/11/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“EXCELLENT STAFF”

Written on: 17/11/2016

I called today on the 8th november to purchase house insurance today he was so helpfull and explained everything about my policy. i needed to get more info so i called back then spoke to a lady, continued to give the same excellent service aron did. This is my first policy with dial direct and because of the service i can see me taking my carinsurance with them when it matures. Well done it was like talking to old friends so easy to talk to (no hard sell) just good old customer service… Read Full Review

Customer_Team's Comment

Written on: 17/11/2016

Hi, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Dial Direct Social Team

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★★★★★

“Good value buildings insurance”

Written on: 16/11/2016 by sulli1 (1 review written)

The price and the level of this buildings cover was very competitive. The staff member was very helpful and answered the few questions I had. I hope this is the same when its time for renewal, if it is I'll certainly renew… Read Full Review

Customer_Team's Response to sulli1's Review

Written on: 17/11/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★☆

“Found Dial direct through Compare the Market.com and...”

Written on: 12/11/2016 by JasonPerry268 (1 review written)

Found Dial direct through Compare the Market.com and decided to go with them as they included legal and Accidental Damage cover and on a like for like basis were a loot cheaper than my current insurers. No problems going to their site from Compare the Market but had a lot of problems trying to navigate Dial Direct's site. Even with assistance from Live Chat was unable to progress. A promised call back failed to materialise. Same problems with the site the next day so I ended up 'phoning them… Read Full Review

Customer_Team's Comment

Written on: 14/11/2016

Hi, Thank you for taking the time to post a review. Apologies for any inconvenience this has caused. I am pleased to hear that you found our advisors helpful and they were able to resolve this for you. Kind Regards, Dial Direct Social Team

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★★★★★

“Great Price”

Written on: 12/11/2016

After my provider put up the premium by a third despite no claims over a ten year period looked round . Dial Direct came up with a fantastic price coupled with comprehensive coverage. The process was also extremely easy to complete to purchase the Policy. An easy website to navigate and very easy to obtain the documentation . Overall a very satisfactory experience… Read Full Review

Customer_Team's Comment

Written on: 14/11/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Dial Direct Social Team

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★★★★★

“Great home insurance and peace of mind”

Written on: 09/11/2016 by Desiree68 (1 review written)

Purchasing my home insurance from Dial Direct was so easy and they offered my everything my previous insurers did but at a much lower price. I am very happy with everything and would recommend to anyone. The girl on the phone was polite and told me everything I needed to know about my policy. The phone was answered promptly… Read Full Review

Customer_Team's Comment

Written on: 10/11/2016

Hi, Thank you for taking the time to post a review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Good experience overall”

Written on: 09/11/2016 by Raymond426 (1 review written)

Make sure you try Dial Direct as you may be pleasantly surprised, easy to deal with and set up… Read Full Review

Customer_Team's Comment

Written on: 09/11/2016

Hi, Thank you for your review. It is great to hear that you found the process easy. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Excellant ”

Written on: 08/11/2016 by BLaverty (1 review written)

Every year I check as usual with other companies to compare with DialDirect and once again DialDirect have beaten other quotes with less cover than DialDirect gives me. I remain once again a DialDirect customer as I have saved almost 50% on other well known insurers… Read Full Review

Customer_Team's Response to BLaverty's Review

Written on: 09/11/2016

Hi, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Dial Direct Social Team

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★★★★★

“Value for money”

Written on: 07/11/2016 by Medina1960 (1 review written)

We found it very easy to see what you were purchasing, with the opportunity of finding the cover you require. It was plain and quite simple… Read Full Review

Customer_Team's Comment

Written on: 07/11/2016

Hi, Thank you for your review. It is great to hear that you are happy with the amount of cover provided. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“the policy had exactly what i wanted, with some added...”

Written on: 06/11/2016 by Jamesof67 (1 review written)

the policy had exactly what i wanted, with some added features so am very happy… Read Full Review

Customer_Team's Comment

Written on: 07/11/2016

Hi, Thank you for your review, I am pleased to hear that you are happy with the amount of cover required. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Good cover”

Written on: 05/11/2016 by Craftaddict (1 review written)

I found it very easy to get the level of cover that I was looking for, and the price was very competitive, which included home Emegency cover. This is a weight off of my shoulders for another year and I know that I can afford it on my limited budget. It is a insurance policy that dots the i's and crosses the t's… Read Full Review

Customer_Team's Response to Craftaddict's Review

Written on: 07/11/2016

Hi, Thank you for your review. It is great to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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★★★★★

“Simple and straightforward.”

Written on: 04/11/2016 by Mina325 (1 review written)

First time I have used this Company and was delighted with the ease of purchase and the value for money. Well done!… Read Full Review

Customer_Team's Comment

Written on: 04/11/2016

Hi, Thank you for taking the time to post a review. It is great to hear that you found the process of purchasing the policy easy. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Dial Direct Social Team

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