Dial Direct Home Insurance Reviews

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★☆☆☆☆
1.3 / 5
8% of users recommend this
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Dial Direct Home Insurance

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Latest Reviews

★☆☆☆☆

“crappy !!! ”

Written on: 22/08/2014 by PatrickBender495 (1 review written)

Extremely rude customer service agent !! Wouldn't go back with them if they paid me ridiculous cancellation fee and what's the point !! Don't get stung by them !! Go somewhere else !! I have never complained in my life until now - this explains how annoyed I am !!… Read Full Review

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★☆☆☆☆

“unreasonable charges from unsreasonable clauses”

Written on: 21/07/2014 by petejandel (1 review written)

Direct Dial hide in the small print that they automatically renew after 1 year (try Aviva - there you have to opt in to automatic renewal like you would expect from a legitimate company!). After 1 year My renewal failed because I had a different date on my new debit card. There was no contact prior to attempting to renew the policy where I could have told them about this. Result? £25 failed renewal charge. Having decided to leave there was a £35 cancellation charge. It would seem Direct… Read Full Review

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★☆☆☆☆

“Would I recommend this company to a friend?”

Written on: 18/07/2014 by Cruz228 (1 review written)

I would not recommend Dial Direct. I have used this company to renew my house/contents insurance for the past few years and all seemed ok until I hit a problem and needed to make a claim. Dial Direct passed me on to the insurer who then passed me on to another insurer - you get the picture! You don't really know who you are insured with until you have a problem. During the toing and froing between me and our 'final' insurance company Dial Direct have been less than useless and have not… Read Full Review

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★☆☆☆☆

“money thiefs ”

Written on: 09/07/2014 by Shaffereo362 (1 review written)

these people charge 25 pounds if you do not renew your home insurance… Read Full Review

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★☆☆☆☆

“appauling”

Written on: 27/06/2014 by bsHunter339 (1 review written)

just a shambles, they renewed my insurance without notification but had old bank details so couldnt then tried to charge me endlessly for their mistakes. I paid them 50 quid to leave me alone… Read Full Review

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★☆☆☆☆

“Charges for everything... this is how they turn a profit.”

Written on: 18/06/2014 by Tucker14 (1 review written)

They charge as soon as you've signed up with them: if you don't return your signed policy document within 14 days, £15 right away. They also autorenew the policy without asking you. So, you then have to pay a cancellation fee (£10-£45) to get out of this new policy, which you didn't ask for. I've just renewed elsewhere at a 1/3 of what they were charging. … Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 06/06/2014 by Saraheyles (1 review written)

This company sent an appalling rude letter to my 89 year old mother when my sister's card was rejected when paying for my mother's home insurance. Dialdirect had a made a mistake and used an old number. They gave us a premium rate number to ring to sort their mistake out and then kept us hanging on, and they wouldn't escalate my complaint on the phone but made me use snailmail. In all we have spent about 7 hours sorting out their error. I am considering going to the ombudsman. Avoid at all… Read Full Review

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★★☆☆☆

“automatic renewel and premium”

Written on: 22/05/2014 by teamgreen177 (1 review written)

DISGUSTING IS HOW I WOULD DESCRIBE DIAL DIRECT, for sending me a renewel of £408. i have just gone toa comparison site and with one of the top insurers with all the trimmings for £185.. As for their letter saying WE WILL RENEW YOUR INSURANCE taking payment without my consent and no way for me to tell them i am not going to renew other than phone a 0844 number for probably 20minutes + just to say no insurer covers you for more and we offer a good service. there should be provision on the self… Read Full Review

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★★★★☆

“Value for money”

Written on: 22/03/2014 by orHunter16 (1 review written)

First time using Go Compare. Excellent in searching a better deal for home insurance. Halved the annual premium offered by our previous insurer for 95% same cover levels. Very impressed. Will use for other comparisons in future… Read Full Review

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★☆☆☆☆

“Avoid these %^$$£$ at all costs”

Written on: 14/10/2013 by essexblue (1 review written)

Had Home Insurance for 1 year with Dial Direct. Contacted them twice within the 3 weeks before renewal, telling them we were not needing to renew the policy. They then went ahead and renewed the policy anyway! Having spoke to them today, they expect me to pay nearly £70 to cancel a policy that was only £80 in the first place! No chance! Luckily they only have my card details and not my account details, so have spoken to my bank and refused any payments to these conmen. Have phoned them back… Read Full Review

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Robbo1248's Response to essexblue's Review

Written on: 24/02/2014

Report them to the FCA (Financial Conduct Authority). This seems to be their modus operandi - get your card details and then keep putting charges through each year - even when you tell them that you do not want to renew.

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★☆☆☆☆

“£87 contents insurance, £35 arrangment fee for...”

Written on: 11/10/2013 by sion23 (1 review written)

I took out a insurance policy with dial direct, never again. I recieved by email an 80 page document of t&cs to read and wanted me to sign a loan agreement. I felt like I was signing a finance deal not an £8 A month home insurance. I didnt sign the agreement phoned them and said I wanted to cancal, they said that I would have to pay £35 but they didnt put this on the loan agreement and the policy was £87 for the year!. They put this in with the 80 page loan t&c (MISLEADING) I was one day… Read Full Review

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★☆☆☆☆

“Home Insurance”

Written on: 16/06/2013

Took out this insurance online but when I got the insurance details, buried away on page 10 was an endorsement that was impractical to comply with. I immediately telephoned to cancel the insurance and was told it would cost me £35. My phone call was within 12 hours of taking out the insurance and 12 days before it was due to start. I am still awaiting a refund 14 days later. This is a terrible company avoid it at all costs… Read Full Review

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★☆☆☆☆

“Dial Direct - No respone to Home Emergency Number”

Written on: 14/04/2013 by Absolutecarine (0 reviews written)

Today I called Dial Direct's Home Emergency Number to report a leak onto my downstairs neighbour's flat. I called at lunchtime and first of all was on hold for 27 minutes without getting through to anyone. I tried again an hour later and was on hold for 23 minutes without getting through to anyone. By this point, the phone call has nearly cost me £10 to their 0844 number. I rang again at 7pm, this time the number was engaged - quite inconvenient when you have to deal with an emergency! I rang… Read Full Review

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