Dial Direct Home Insurance Reviews

★★★★☆
4.2 / 5
337
85.2% of users recommend this
  • Customer Service

  • Value For Money

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Dial Direct Home Insurance
Dial Direct Home Insurance

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Latest Reviews

★☆☆☆☆

“Could do better”

Written on: 24/02/2017 by isSears409 (1 review written)

Poor website, there is a distinct lack of personal contact, upon renewal price increase by 50%, would recommend anyone but these… Read Full Review

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★★★★★

“Purchasing home insurance”

Written on: 19/02/2017 by steve1441 (1 review written)

I have not used Dial Direct before, but found the whole process very easy. The calculator works very well, you can change a variable e.g. value of contents to be insured or the excess etc. and recalculate the premium straight away.Once you have decided exactly what you want in the insurance, you get a specimen insurance document tailored to your requirements, which can be checked before purchase. The price I paid for the cover given, Buildings and Contents with accidental damage and low excess… Read Full Review

Customer_Team's Response to steve1441's Review

Written on: 20/02/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs at a competitive price.
We look forward to your continued custom.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“So far, so good”

Written on: 18/02/2017 by SilverSurfer54 (6 reviews written)

I was pointed in the direction of DialDirect after obtaining quotes for home insurance on CompareTheMarket.com. Although not the cheapest face value quote, the premium quoted for Buildings and Contents insurance included Legal Cover, Home Emergency and Replacement Locks...all of which are additional premiums on the other policies,which when added together make the Dial Direct premium excellent value for money and certainly some £50 plus pounds cheaper than the renewal quote from my current… Read Full Review

Customer_Team's Response to SilverSurfer54's Review

Written on: 22/02/2017

Hi,
Thank you for taking your time to share your experience. It’s great to hear we are achieving 100% customer satisfaction and we look forward to keeping this up.
Thanks,
Dial Direct Insurance Social Team.

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★★★★☆

“Home And Contents Covered”

Written on: 17/02/2017

Great cover at a great price, simple and easy to follow with all the cover I need… Read Full Review

Customer_Team's Comment

Written on: 17/02/2017

Hi,

Thank you for taking the time to share your experience. We are pleased to hear you have found a policy that suits your requirements.
We look forward to your continued custom.

Kind Regards,
Jasmine.

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★★★★★

“Purchase of house insurance”

Written on: 17/02/2017 by 55Rankin (1 review written)

Second year with Dialdirect, competetive detail and pricing, other companies asking twice as much for inferior products… Read Full Review

Customer_Team's Comment

Written on: 17/02/2017

Hi,

Thank you for your 5 star review. We are pleased to hear we have maintained our 5 star standard with you at a competitive price.
We look forward to your continued custom.

Kind Regards,
Jasmine.

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★★★★★

“Easy to use”

Written on: 15/02/2017

Got my quote from Compare the market and found this quote which was the best deal for what I wanted and saved me and my wife a lot of money for the same cover as our previous company. Would recommend if you want to save money, which in this day, who doesn't?… Read Full Review

Customer_Team's Comment

Written on: 16/02/2017

Hi,

Thank you for taking the time to share your experience. We are pleased to hear we have provided you a policy that suits your requirements at a competitive price. We look forward to your continued custom.

Kind Regards,
Dial Direct Social Team.

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★★★★★

“Good value, great cover.”

Written on: 13/02/2017

Easy site to navigate, easy to understand, great cover at a very competitive price. Backed by a very reputable company… Read Full Review

Customer_Team's Comment

Written on: 14/02/2017

Hi,
Thank you for your 5 star review. We are pleased to hear it was easy for your to set-up your policy with us.
We look forward to your continued custom.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“Competitive and easy ”

Written on: 09/02/2017 by Aliloc (1 review written)

not the cheapest but in terms of my needs was the most competitive in terms of price and services. Signing up was clear and easy and the website was user friendly. 45% cheaper than the service provider I was transitioning from for the same service provision. There is no reward for loyalty anymore! very impressed with Dialdirect so far!… Read Full Review

Customer_Team's Response to Aliloc's Review

Written on: 09/02/2017

Hi,
Thank you for your 5 star review. We are glad to hear we have provided you with a competitive policy that suits your needs.
Thanks,
Dial Direct Insurance Social Team.

Reply to this comment
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★★★★★

“Best price with best cover...”

Written on: 09/02/2017 by 172Hartley (1 review written)

Had many quotes, a few were cheaper but comparing like for like no one could compete with DialDirect. My quote included 'Legal Cover' & 'Home Emergency' whereas others charged extra for these services that pushed the quote through the roof. Web site was clear and concise and easy to follow questions. Highly recommended. … Read Full Review

Customer_Team's Comment

Written on: 09/02/2017

Hi,
Thank you for taking the time to share your experience. It’s great to hear we are achieving 100% customer satisfaction and we look forward to keeping this up.
Thanks,
Dial Direct Insurance Social Team.

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★★★★☆

“renewel”

Written on: 08/02/2017

looked at the compare sites found this to be the best for my needs would recommend to family and friends will be looking to go back if the renewel is right… Read Full Review

Customer_Team's Comment

Written on: 09/02/2017

Hi,
Thank you for your 4 star review. We are pleased to hear we have provided you with a policy that suits your needs.
Thanks,
Dial Direct Insurance Social Team.

Reply to this comment
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★★☆☆☆

“Really good understanding ”

Written on: 07/02/2017 by Max476 (1 review written)

Hi my house got broken into and they stole My TV my sofa and fridge freezer and also my mys stereo… Read Full Review

Customer_Team's Comment

Written on: 09/02/2017

Hi,
We are sorry to hear that. If you need further assistance please contact our Customer Service Department and ask to speak with our Social Team.
Kind Regards,
Dial Direct Insurance Social Team.

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★★★★★

“Very easy”

Written on: 05/02/2017 by SelahEdwards1982 (1 review written)

Getting the insurance from DialDirect was very easy no complications in understanding my insurance policy. It was very easy to access the policy the policy had all the things I wanted legal protection, home emergency etc. but the best thing was the price it was very reasonable… Read Full Review

Customer_Team's Comment

Written on: 06/02/2017

Hi,
Thank you for your 5 star review. We are glad to hear we have provided you with a competitive policy that suits your needs.
We look forward to your continued custom.
Thanks,
Dial Direct Insurance Social Team.

Reply to this comment
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★★★★★

“Very very good”

Written on: 04/02/2017 by Bob1949 (1 review written)

Easy to purchase comprehensive cover , ticks all the boxes. When looking this seemed to offer the same if not more for the money… Read Full Review

Customer_Team's Response to Bob1949's Review

Written on: 06/02/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a competitive policy that suits your needs.
Thanks,
Dial Direct insurance Social Team.

Reply to this comment
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★★★★☆

“Competitive home insurance”

Written on: 02/02/2017 by Izabella210 (1 review written)

I found the process of completing forms very easy, and would recommend it to my family and friends… Read Full Review

Customer_Team's Comment

Written on: 06/02/2017

Hi,
Thank you for your 4 star review. We are pleased to hear you have had an easy journey with us and that you would recommend us to others.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“excellent service and product”

Written on: 02/02/2017 by AhmedMcMahon (1 review written)

Easy to find the product you want. Product more than i expected and alround quality… Read Full Review

Customer_Team's Comment

Written on: 06/02/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs.
Thanks,
Dial Direct Social Team.

Reply to this comment
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★☆☆☆☆

“Appalling customer service.”

Written on: 02/02/2017 by AbbigailLoomis1978 (1 review written)

Appalling customer service… Read Full Review

Customer_Team's Comment

Written on: 06/02/2017

Hi,
I am sorry to hear that you are not happy with our service. I would like to look into this for you, please could you contact our customer service department and request to speak with our Social Team.
Kind Regards,
Dial Direct Insurance Social Team.

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★★★★★

“Fair Priced Cover”

Written on: 31/01/2017 by Juliette340 (1 review written)

I found this company gave the best level of cover & extras for the price charged compared to others on comparison web site. Also had a better review from people unlucky enough to have had to make a claim… Read Full Review

Customer_Team's Comment

Written on: 06/02/2017

Hi,
Thank you for your 5 star review. We are glad to hear we have provided you cover which suits your needs at a competitive price.
Thanks,
Dial Direct Insurance Social Team.

Reply to this comment
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★★★★☆

“Fair price”

Written on: 30/01/2017 by Paxton121 (1 review written)

Easy to use website and fair price ! Hopefully next years quote will be competitive ! As all insurance companies charge more the following year for renewal ! How this can be good business practice I will never know !… Read Full Review

Customer_Team's Comment

Written on: 31/01/2017

Hi,
Thank you for your 4 star review. We are glad to hear that setting up your policy with us was easy and we have provided you with a competitive policy.
We look forward to your continued custom.
Thanks,
Dial Direct Insurance Social Team.

Reply to this comment
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★★★★★

“A plus experance”

Written on: 27/01/2017 by 144Vaughan (1 review written)

Can not complane about this service… Read Full Review

Customer_Team's Comment

Written on: 27/01/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with the service and look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Insurance Social Team.

Reply to this comment

Customer_Team's Comment

Written on: 27/01/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with the service and look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“I was very happy with the insurance and also the price...”

Written on: 24/01/2017 by Jasiahp43 (1 review written)

I was very happy with the insurance and also the price was very reasonable, would consider buying insurance from you again… Read Full Review

Customer_Team's Comment

Written on: 26/01/2017

Hi,

Thank you for your 5 star review. We are glad to hear we can provide you with a policy that suits your needs.
We look forward to your continued custom.

Kind Regards,
Dial Direct Insurance Social Team.

Reply to this comment
Report this review Read 1 Comment
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