Dial Direct Home Insurance Reviews

★★★★☆
4.2 / 5
346
86% of users recommend this
  • Customer Service

  • Value For Money

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Dial Direct Home Insurance
Dial Direct Home Insurance

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Latest Reviews

★★★★★

“House contents renewal insurance”

Written on: 21/03/2017 by Kingsridge (1 review written)

Found this insurer via Comparethemarket.com and made comparisons with previous insurers selected through the same means, found more beneficiary cover for little extra cost. Very impressed… Read Full Review

Customer_Team's Response to Kingsridge's Review

Written on: 22/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs at a competitive price.
Thanks,
Dial Direct Social Team.

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★★★★★

“Full cover insurance”

Written on: 21/03/2017 by huSpears474 (1 review written)

This policy gave me all I needed was easy to set up I did speak to an agent on line and found them very knowledgeable… Read Full Review

Customer_Team's Comment

Written on: 21/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs.
Thanks,
Dial Direct Social Team.

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★★★★★

“home insurance satisfaction”

Written on: 20/03/2017 by Archer294 (1 review written)

product chosen because although not the cheapest the policy offered more than others and compared extremely well against much more expensive products… Read Full Review

Customer_Team's Comment

Written on: 20/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs.
Thanks,
Dial Direct Social Team.

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★★★★★

“vey easy to use”

Written on: 14/03/2017 by AnthonyGrantham (1 review written)

customer service was very good… Read Full Review

Customer_Team's Comment

Written on: 14/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with our service and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“Simple And Sencere ”

Written on: 05/03/2017 by Philip694 (1 review written)

Hi, Your site is straight forward and easy to follow and makes the serious business of being covered by insurance a 'doddle'. I think you could be even more friendly by lightning up a little and injecting a little humour onto web pages without loosing the necessary under lining serious of the business you in. Cheers. p.s. couldn't fill your customer service questions as I have as yet(and I hope I don't need to) contact you with a problem. Until then I choose to think of you as helpful… Read Full Review

Customer_Team's Response to Philip694's Review

Written on: 08/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you have had an easy journey with us so far.
We look forward to your continued custom.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“Quick and easy at a reasonable price”

Written on: 04/03/2017 by Jones383 (1 review written)

Best quote on Compare the Market, based on included add on options. Other providers appeared cheaper but were dearer once the Dial direct inclusives were added (Legal and Home emergency). Very prompt delivery of documents by secure email link. Only negatives would be the interest charge if paying by monthly direct debit and the potential high cancellation charges… Read Full Review

Customer_Team's Comment

Written on: 06/03/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with cover that suits your needs at a competitive price.
Thanks,
Dial Direct Insurance Social Team.

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★★★★☆

“Home insurance”

Written on: 02/03/2017 by ppSutherland135 (1 review written)

This is the first time I have had any dealings with dial direct,so I really cannot make any comments, until I have any further dealings with them.I will be able to give a balanced review if/when I have to ring dial direct.I also found I could not pay online and had to ring dial direct to pay over the phone.It would be helpful if they had a free number you could ring.All in all,upto now,dial direct gives reasonable service and their call center staff are helpful… Read Full Review

Customer_Team's Comment

Written on: 02/03/2017

Hi,
Thank you for your 4 star review. We appreciate your feedback and it will be used to further improve our service.
Thanks,
Dial Direct Insurance Social Team.

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★★★★☆

“Great Experience and Competitive Price ”

Written on: 01/03/2017 by mutiboye2001 (1 review written)

Great Experience and Competitive Price with no hidden cost like majority of other Insurance Company. I am pleased with the policy, price, no suprises and easy process involved. Thank You… Read Full Review

Customer_Team's Response to mutiboye2001's Review

Written on: 01/03/2017

Hi,
Thank you for your 4 star review. We are pleased to hear you have had a great experience so far with us and that we have provided you with a competitive policy.
Thanks,
Dial Direct Insurance Social Team.

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★★★★☆

“Great service good price.”

Written on: 24/02/2017 by TristenMiles45 (1 review written)

Done quote with online comparison site was not the cheapest but offered the best all-round value for money, taken to site checked out policy details then rang customer service ( uk centre )couple of questions all good, genuinely polite service good price recommended… Read Full Review

Customer_Team's Comment

Written on: 24/02/2017

Hi,
Thank you for your 4 star review. We are pleased to hear you are happy with our service.
We look forward to your continued custom.
Thanks,
Dial Direct Insurance Social Team.

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★☆☆☆☆

“Could do better”

Written on: 24/02/2017 by isSears409 (1 review written)

Poor website, there is a distinct lack of personal contact, upon renewal price increase by 50%, would recommend anyone but these… Read Full Review

Customer_Team's Comment

Written on: 24/02/2017

Hi,
I'm sorry you've had a bad experience with us. Your feedback is appreciated and will be used to further improve our service.
If you have any other issues please contact our Customer Service Department and ask to speak with our Social Team.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“Purchasing home insurance”

Written on: 19/02/2017 by steve1441 (1 review written)

I have not used Dial Direct before, but found the whole process very easy. The calculator works very well, you can change a variable e.g. value of contents to be insured or the excess etc. and recalculate the premium straight away.Once you have decided exactly what you want in the insurance, you get a specimen insurance document tailored to your requirements, which can be checked before purchase. The price I paid for the cover given, Buildings and Contents with accidental damage and low excess… Read Full Review

Customer_Team's Response to steve1441's Review

Written on: 20/02/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs at a competitive price.
We look forward to your continued custom.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“So far, so good”

Written on: 18/02/2017 by SilverSurfer54 (6 reviews written)

I was pointed in the direction of DialDirect after obtaining quotes for home insurance on CompareTheMarket.com. Although not the cheapest face value quote, the premium quoted for Buildings and Contents insurance included Legal Cover, Home Emergency and Replacement Locks...all of which are additional premiums on the other policies,which when added together make the Dial Direct premium excellent value for money and certainly some £50 plus pounds cheaper than the renewal quote from my current… Read Full Review

Customer_Team's Response to SilverSurfer54's Review

Written on: 22/02/2017

Hi,
Thank you for taking your time to share your experience. It’s great to hear we are achieving 100% customer satisfaction and we look forward to keeping this up.
Thanks,
Dial Direct Insurance Social Team.

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★★★★☆

“Home And Contents Covered”

Written on: 17/02/2017

Great cover at a great price, simple and easy to follow with all the cover I need… Read Full Review

Customer_Team's Comment

Written on: 17/02/2017

Hi,

Thank you for taking the time to share your experience. We are pleased to hear you have found a policy that suits your requirements.
We look forward to your continued custom.

Kind Regards,
Jasmine.

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★★★★★

“Purchase of house insurance”

Written on: 17/02/2017 by 55Rankin (1 review written)

Second year with Dialdirect, competetive detail and pricing, other companies asking twice as much for inferior products… Read Full Review

Customer_Team's Comment

Written on: 17/02/2017

Hi,

Thank you for your 5 star review. We are pleased to hear we have maintained our 5 star standard with you at a competitive price.
We look forward to your continued custom.

Kind Regards,
Jasmine.

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★★★★★

“Easy to use”

Written on: 15/02/2017

Got my quote from Compare the market and found this quote which was the best deal for what I wanted and saved me and my wife a lot of money for the same cover as our previous company. Would recommend if you want to save money, which in this day, who doesn't?… Read Full Review

Customer_Team's Comment

Written on: 16/02/2017

Hi,

Thank you for taking the time to share your experience. We are pleased to hear we have provided you a policy that suits your requirements at a competitive price. We look forward to your continued custom.

Kind Regards,
Dial Direct Social Team.

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★★★★★

“Good value, great cover.”

Written on: 13/02/2017

Easy site to navigate, easy to understand, great cover at a very competitive price. Backed by a very reputable company… Read Full Review

Customer_Team's Comment

Written on: 14/02/2017

Hi,
Thank you for your 5 star review. We are pleased to hear it was easy for your to set-up your policy with us.
We look forward to your continued custom.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“Competitive and easy ”

Written on: 09/02/2017 by Aliloc (1 review written)

not the cheapest but in terms of my needs was the most competitive in terms of price and services. Signing up was clear and easy and the website was user friendly. 45% cheaper than the service provider I was transitioning from for the same service provision. There is no reward for loyalty anymore! very impressed with Dialdirect so far!… Read Full Review

Customer_Team's Response to Aliloc's Review

Written on: 09/02/2017

Hi,
Thank you for your 5 star review. We are glad to hear we have provided you with a competitive policy that suits your needs.
Thanks,
Dial Direct Insurance Social Team.

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★★★★★

“Best price with best cover...”

Written on: 09/02/2017 by 172Hartley (1 review written)

Had many quotes, a few were cheaper but comparing like for like no one could compete with DialDirect. My quote included 'Legal Cover' & 'Home Emergency' whereas others charged extra for these services that pushed the quote through the roof. Web site was clear and concise and easy to follow questions. Highly recommended. … Read Full Review

Customer_Team's Comment

Written on: 09/02/2017

Hi,
Thank you for taking the time to share your experience. It’s great to hear we are achieving 100% customer satisfaction and we look forward to keeping this up.
Thanks,
Dial Direct Insurance Social Team.

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★★★★☆

“renewel”

Written on: 08/02/2017

looked at the compare sites found this to be the best for my needs would recommend to family and friends will be looking to go back if the renewel is right… Read Full Review

Customer_Team's Comment

Written on: 09/02/2017

Hi,
Thank you for your 4 star review. We are pleased to hear we have provided you with a policy that suits your needs.
Thanks,
Dial Direct Insurance Social Team.

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★★☆☆☆

“Really good understanding ”

Written on: 07/02/2017 by Max476 (1 review written)

Hi my house got broken into and they stole My TV my sofa and fridge freezer and also my mys stereo… Read Full Review

Customer_Team's Comment

Written on: 09/02/2017

Hi,
We are sorry to hear that. If you need further assistance please contact our Customer Service Department and ask to speak with our Social Team.
Kind Regards,
Dial Direct Insurance Social Team.

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