Dial Direct Home Insurance Reviews

★★★★☆
4.3 / 5
394
86.3% of users recommend this
  • Customer Service

  • Value For Money

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Dial Direct Home Insurance
Dial Direct Home Insurance

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Latest Reviews

★★★★☆

“seems great value and good cover”

Written on: 24/07/2017 by bxWilloughby1970 (1 review written)

buying any insurance online can be a daunting experience have i done and completed every thing correctly, well dial direct was an pleasant experience and easy completion right to the end. i will definitely recommend you. thanks… Read Full Review

Customer_Team's Comment

Written on: 24/07/2017

Hi,
Thank you for your 4 star review. We are glad to hear you have had a good online experience with us.
We also appreciate your recommendations.
Thanks,
Dial Direct Social Team.

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★★★★★

“Excellent Cover at Competitive Prices ”

Written on: 21/07/2017 by RobGH (1 review written)

Easy to use online application no hassle clear process. Excellent level of cover at a competitive price Insurance companies are only as good as their reviews when it comes to a claim. Let's hope we don't have to claim! … Read Full Review

Customer_Team's Response to RobGH's Review

Written on: 24/07/2017

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

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★★★★★

“Excellent value”

Written on: 18/07/2017 by Patopher (1 review written)

The cover offered by dialdirect was significantly better than that which I had with my previous provider and the cost was about half of my renewal quote. Dialdirect also included as standard some areas of cover which my previously held insurance quoted as extras.Excellent value for money… Read Full Review

Customer_Team's Response to Patopher's Review

Written on: 19/07/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs at a competitive price.
Thanks,
Dial Direct Social Team.

Reply to this comment

Customer_Team's Response to Patopher's Review

Written on: 21/07/2017

Hi,

Thank you for your 5 star review. We are pleased to hear we are providing you a policy that suits your requirements at a competitive price.

We look forward to keeping up the 5 star standard and your continued custom.

Kind Regards,
Dial Direct Social Team.

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★★★★★

“House and Contents Insurance”

Written on: 11/07/2017 by Addysoni194 (1 review written)

As my previous supplier had dramatically upped the renewal price I decided to look at alternative insurers. I found Dial Direct offered the same cover for just over half the cost!! It was a real eye opener as I am not normally one for shopping around. I will in future for all my insurance renewals. The online process was so simple it was all completed in just a few minutes! … Read Full Review

Customer_Team's Comment

Written on: 12/07/2017

Hi,
Welcome to Dial Direct! We are glad to hear you have had an easy online journey when setting up your policy with us.
We look forward to your continued custom.
Thanks,
Dial Direct Social Team.

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★★★★★

“happy policy purchase”

Written on: 08/07/2017 by Theinsurer (1 review written)

Dial Direct were competitively priced with comprehensive cover all included. The sales operative was a helpful experience, it was quick and no messing like many of the competitiors. I tried other insurance companies to get the cover I required and had obsticles and cover points I required rejected. Dial Direct has the cover clear and it included cover which others want to charge extras for.A very pleasing experience for me… Read Full Review

Customer_Team's Response to Theinsurer's Review

Written on: 10/07/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs at a competitive price.
Thanks,
Dial Direct Social Team.

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★★★★★

“Quick and easy.”

Written on: 05/07/2017

I chose dial direct for my house insurance because they provided a higher level of cover without having to pay for separate elements. This made them cost effective. The whole process of completing the transaction was very straightforward and didn't take very long, which was a bonus! I am hopeful that should I need to claim, that I will find the process just as smooth… Read Full Review

Customer_Team's Comment

Written on: 06/07/2017

Hi,
Thank you for your 5 star review. We are glad to hear we have provided you with a policy that suits your needs as a competitive price.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great package at an unbeatable price”

Written on: 04/07/2017 by doubledobe (4 reviews written)

Having seen the massive increase at my renewal, I decided to look elsewhere for my buildings and contents insurance. I studied the offerings of a great many insurance companies/brokers and one that stood right out in terms of degree of cover and value for money was dialdirect. £1m Buildings cover, £52k contents (inc. cover on items taken away from insured property), legal assistance and home emergency cover. It ticked a lot of boxes and no-one else came near for the price. Of course, the acid… Read Full Review

Customer_Team's Response to doubledobe's Review

Written on: 05/07/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a competitive policy that suits your needs.
We look forward to your continued custom.
Thanks,
Dial Direct Social Team.

Reply to this comment
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★★★★★

“Very easy”

Written on: 03/07/2017 by Dominic271 (1 review written)

Purchased online via Gocompare. Not only was this the best price for the kind of cover I needed (listed building and contents - a challenge for most online quote providers) but the range of cover was more than sufficient… Read Full Review

Customer_Team's Response to Dominic271's Review

Written on: 03/07/2017

Hi,
Thank you for your 5 star review. We are glad to hear we have provided you with cover that suits your needs.
Thanks,
Dial Direct Social Team.

Reply to this comment
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★★★★★

“Home contents insurance ”

Written on: 02/07/2017

I went onto a search engine to get quotes for contents insurance having received an inflated renewal quote from my previous insurer . Dial Direct was by far the best quote for what I required , it covered all the aspects of home contents insurance that I required and at a far more reasonable price . The process of setting up the policy and payment was so easy and I wouldn't hesitate to recommend Dial Direct to anyone who was looking for the same policy as I was… Read Full Review

Customer_Team's Comment

Written on: 03/07/2017

Hi,
Thank you for taking the time to share you experience. We are pleased to hear we have provided you with a competitive policy that suits your needs.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“buildings and contents insurance.”

Written on: 27/06/2017 by lfGarrett178 (1 review written)

would highly recommend dialdirect for their efficient service, the staff are extremely pleasant and informative and the process was hassle free… Read Full Review

Customer_Team's Comment

Written on: 28/06/2017

Hi,
Thank you for your 5 star review. We are glad to hear you would recommend us to others and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Review”

Written on: 22/06/2017

Quick,efficient,easy for joint house and contents insurance… Read Full Review

Customer_Team's Comment

Written on: 23/06/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you have had a quick and easy journey with us.
Thanks,
Dial Direct Social Team.

Reply to this comment
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★★★★★

“Quick and easy”

Written on: 21/06/2017 by 1962Leslie (1 review written)

Very quick to set up. Price was excellent… Read Full Review

Customer_Team's Comment

Written on: 21/06/2017

Hi,
Thank you for your 5 star review. We are glad to we have provided you with a competitive policy.
We look forward to your continued custom.
Thanks,
Dial Direct Social Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“First time i have used Dial Direct and definately wont...”

Written on: 18/06/2017 by Tobyw1981 (1 review written)

First time i have used Dial Direct and definately wont be the last.I was very happy with filling in form online.and great service from the on line chat team.would recommend thankyou… Read Full Review

Customer_Team's Comment

Written on: 19/06/2017

Hi,
Welcome to Dial Direct! We are pleased to hear you are happy with our service and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Social Team.

Reply to this comment
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★★★★★

“Easy and good value”

Written on: 17/06/2017 by lvRyan495 (1 review written)

Easy to use website. Good online chat service for any problems. Fast call back service when needed help . Would recommend… Read Full Review

Customer_Team's Comment

Written on: 19/06/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you have had an easy journey with us and we appreciate your recommendations.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Unprofessional and Dishonest”

Written on: 17/06/2017 by 416Dugan (1 review written)

I rang twice and emailed on May 22 '17 to tell DD that l would not be entering into a second contract with them and completed payments for a one year contract. Out of the blue DD have sent a threatening letter asking for a large penalty charge saying l withdrew from a contract they received full payments for, 8 days early and they are now lookin to take me to court if l don't pay this trumped up fine. I have the evidence and can prove it's a dodgy company. I have forwarded the complaint to… Read Full Review

Customer_Team's Comment

Written on: 19/06/2017

Hi,
I am sorry to hear you have had a bad experience. Please can you call our Customer Service Department and ask to speak with our Social Team and we will see what we can do to help.
Thanks,
Dial Direct Social Team.

Reply to this comment
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★★★★☆

“New to me.”

Written on: 17/06/2017 by JessieFoley153 (1 review written)

Its difficult to write a review when one has only dealt with a new company for a few weeks, but I found the person who was sorting my home insurance out to be extremely helpful and understanding of my age, and taking care that I understood everything about my policy. I look forward to being with you for the years ahead. Thank you… Read Full Review

Customer_Team's Comment

Written on: 19/06/2017

Hi,
Welcome to Dial Direct! We are glad to hear you are happy with the service we have provided you.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excelkent Value For Money”

Written on: 17/06/2017

Went online after seeing a silly renewal price from my existing insurer. Don't normally bother with legal claims and home emergency cover but this was all included in the quote. By far the best value for money… Read Full Review

Customer_Team's Comment

Written on: 19/06/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with the policy we have provided.
We look forward to your continued custom.
Thanks,
Dial Direct Social Team.

Reply to this comment
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★★★★★

“Satisfied elderly gentleman”

Written on: 12/06/2017

Dial Direct certainly made it easy to renew my Home policy. Very helpful staff, eacy to hear and understand. No pressure to purchase more than you need but explanation given where required with suggestions made of what was available. I did not like printing 38 pages via the internet. I would have preferred to receive the PD's via the post. Will contact the company in the autumn for a quote for my car insurance… Read Full Review

Customer_Team's Comment

Written on: 13/06/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with the Customer Service which we have provided you.
We look forward to your continued custom.
Thanks,
Dial Direct Social Team.

Reply to this comment
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★☆☆☆☆

“fake gift voucher and claims that L &G is the provider”

Written on: 12/06/2017 by london100000 (1 review written)

This company claims that L & G is their provider, I have since contacted L& G and they denied this . Their policy is misleading… Read Full Review

Customer_Team's Response to london100000's Review

Written on: 13/06/2017

Hi,
I am sorry to hear you have had a bad experience. We would like to look into this for you. Please can you call our Customer Service Department and ask to speak with our Social Team and we will see what we can do to help.
Thanks, Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excelkent Value For Money”

Written on: 10/06/2017

Went online after seeing a silly renewal price from my existing insurer. Don't normally bother with legal claims and home emergency cover but this was all included in the quote. By far the best value for money… Read Full Review

Customer_Team's Comment

Written on: 12/06/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with the level of cover we have provided.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review Read 1 Comment
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