Dial Direct Home Insurance Reviews

★★★★☆
4.0 / 5
201
79.6% of users recommend this
  • Customer Service

  • Value For Money

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Dial Direct Home Insurance
Dial Direct Home Insurance

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Latest Reviews

★★★★★

“Very impressive customer support and service”

Written on: 28/06/2016 by Botany (1 review written)

I found Dial Direct following an Internet search as my home insurance was due and I was unhappy with my current insurers renewal quote. Dial Direct was able to meet my insurance requirements in a friendly, helpful and efficient manner… Read Full Review

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★★★★★

“Excellent online service”

Written on: 28/06/2016 by jomav (1 review written)

I purchased insurance with Dial Direct after using "comparethemarket". It wasn't top of the list price wise, but offered everything I required without having to pay extra for those services. So, after tweaking the policy to suit my requirements, it actually worked out being the best priced. Their website was very easy to navigate, and accessing my policy and other information is really straightforward. I will be back when other policies are due for renewal… Read Full Review

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★★★★★

“excellent ”

Written on: 25/06/2016

excellent verey good love it… Read Full Review

Customer_Team's Comment

Written on: 27/06/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Professional, knowledgable and polite.”

Written on: 24/06/2016 by Burke295 (1 review written)

Renewed our house and contents insurance which had been quoted from previous insurers as £372. Dial direct quoted £205!! Exactly the same policy criteria with the added benefit of the Service Center which is accessible 24/7 anywhere in the world. Telephone agent was as this review title which, for us, is an immediate indication of the company irrespective of price quoted. We would definately recommend dialdirect to our muckers chums and pals… Read Full Review

Customer_Team's Comment

Written on: 24/06/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★☆

“Value for Money”

Written on: 23/06/2016 by Welchil452 (1 review written)

Likes - quick, easy to process and very competitive on price. It remains tio be seen if next year`s premium is hiked up !… Read Full Review

Customer_Team's Comment

Written on: 23/06/2016

Hi, Thank you for your review. I am pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“mags”

Written on: 18/06/2016 by Coleo161 (1 review written)

Excellent service everything made so simple to understand would most certainly tell friends & family… Read Full Review

Customer_Team's Comment

Written on: 18/06/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Insurance, Quick & Easy!”

Written on: 15/06/2016 by Midwife2008 (1 review written)

Needed a new insurance quote, decided to go with dial direct based on policy extras. Really competative price with the option of monthly or one-off payments. All policy documents easily accessible online...would highly recommend A*****… Read Full Review

Customer_Team's Response to Midwife2008's Review

Written on: 16/06/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“I din`t know about this Insurance.”

Written on: 15/06/2016 by Alfonso22 (1 review written)

What a good discovery to find amongs the Kaos of 100 insurance,the Direct one!it is very reasonable,it cover most of the every days needs,and very simple to deal with it.(thank-you to Compare The Market)… Read Full Review

Customer_Team's Response to Alfonso22's Review

Written on: 16/06/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with the amount of cover provided and our service. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Friendly and helpful on the phone a bonus for the elderly ”

Written on: 14/06/2016

Could not cope with doing this on line,just manage on iPad for basics but can't retrieve or store documents .Not made to feel a nuisance and well guided and the relevant documents arrived by post in a couple of days.Very good cover at a great price.Never used a price comparison site before but found it easy.Nice to hear an English voice at a UK call centre… Read Full Review

Customer_Team's Comment

Written on: 16/06/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★☆

“Good cover, decent insurer and competitive price”

Written on: 14/06/2016 by Apollo133 (1 review written)

Good service, cover and price. Slightly let down by not being mobile friendly. I had to expand many questions to read them and answer their questions. A set up for mobile users would be just perfect. That is the way the world is going… Read Full Review

Customer_Team's Response to Apollo133's Review

Written on: 16/06/2016

Hi, Thank you for your review. It is great to hear that you are happy with our service. Your feedback is appreciated and will be used to further improve our service. Kind Regards, Keri

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★★★★★

“Excellent value and excellent service”

Written on: 09/06/2016 by Barr76 (1 review written)

Totally recommend this company. Very competitive price and superb service. Cannot fault them… Read Full Review

Customer_Team's Comment

Written on: 09/06/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Home Insurance without the hassle”

Written on: 08/06/2016 by Sabre1951 (2 reviews written)

My existing provider's premium increased by 21% and on my enquiry was told that the current premium included an introductory offer. The cover from Direct Dial includes accidental cover for Buildings and Contents as standard making it a very attractive offer. The online application was simple and clear and the website easy to navigate making the whole process extremely easy to follow and complete with no hidden costs. I am more than happy to manage my policy online which by definition saves… Read Full Review

Customer_Team's Response to Sabre1951's Review

Written on: 09/06/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Simple, easy, quick”

Written on: 08/06/2016 by Young190 (1 review written)

Via compare the market, I found this company and once I clicked on the link it was super easy, quick and efficient to purchase my home insurance. In all took less than 10 minutes. Highly recommend - nothing negative to say at present but I have just purchased… Read Full Review

Customer_Team's Comment

Written on: 09/06/2016

Hi, Thank you for your review. It is great to hear that you found the process of purchasing the policy easy. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★☆

“easy best price”

Written on: 08/06/2016

straightforward and easy with best price… Read Full Review

Customer_Team's Comment

Written on: 09/06/2016

Hi, Thank you for your review. I am pleased to hear that you found the process of purchasing your policy easy. We look forward to your continued custom. Kind Regards, Keri

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★★★★☆

“Effortless ”

Written on: 06/06/2016 by Wise299 (1 review written)

Having done my research for new home contents only insurance, having just moved. I was looking for primarily the best package and not the best price... although the price was extremely good! Their website is very easy to navigate and all additional extras were clearly listed and easy to understand. An effortless procedure that anyone could do. I would certainly use DialDirect again, subject to the product matching my requirements. The only thing that I'm not happy with is the £5 charge if you… Read Full Review

Customer_Team's Comment

Written on: 06/06/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“one of the best companies to deal with.....thank you”

Written on: 04/06/2016 by ssblessed (1 review written)

the amount of cover is amazing especially the price i paid for it so very resonable… Read Full Review

Customer_Team's Response to ssblessed's Review

Written on: 06/06/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Great overall cover”

Written on: 04/06/2016

Found this insurance using Compare.com It gave me better cover including Household emergency,new for old & accidental damage for a cheaper price than my current Insurance Company. I was able to complete the purchase on line without having to speak to an advisor and received the documents on line too. All in all great cover, great price and easy process. Like all insurance its difficult to know how good the service will be until you need to claim and we all hope that never happens !… Read Full Review

Customer_Team's Comment

Written on: 06/06/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our online journey. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Home and Contents Insurance”

Written on: 03/06/2016 by fnRoth146 (1 review written)

Excellent cover at a very competative price with all the extras i needed. Like for like more than £100 cheaper than the quote i received from my current insurer… Read Full Review

Customer_Team's Comment

Written on: 06/06/2016

Hi, Thank you for your review. I am pleased to hear that we could offer a policy that suits your needs and at a competitive price. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★☆

“Great staff”

Written on: 27/05/2016 by Jaxsonv406 (1 review written)

The member of staff I dealt with, was a credit to the company, she was knowledgable but most of all she had a personality and was human to deal with, the policy is great and her service was well behind my rxpectations… Read Full Review

Customer_Team's Comment

Written on: 06/06/2016

Hi, Thank you for your review. I am pleased to hear that you found our advisor helpful. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Good deal good range of features”

Written on: 27/05/2016 by Montgomery67 (1 review written)

This was a very competitive quote and included all the policy aspects I needed. I will certainly look again next year when the policy becomes due for renewal… Read Full Review

Customer_Team's Comment

Written on: 06/06/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with the amount of cover provided. We look forward to your continued custom. Kind Regards, Keri

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