Dial Direct Home Insurance Reviews

★★★★☆
3.9 / 5
183
78% of users recommend this
  • Customer Service

  • Value For Money

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Dial Direct Home Insurance
Dial Direct Home Insurance

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Latest Reviews

★★★★☆

“Great staff”

Written on: 27/05/2016 by Jaxsonv406 (1 review written)

The member of staff I dealt with, was a credit to the company, she was knowledgable but most of all she had a personality and was human to deal with, the policy is great and her service was well behind my rxpectations… Read Full Review

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★★★★★

“Good deal good range of features”

Written on: 27/05/2016 by Montgomery67 (1 review written)

This was a very competitive quote and included all the policy aspects I needed. I will certainly look again next year when the policy becomes due for renewal… Read Full Review

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★☆☆☆☆

“renewed my insurance without instruction”

Written on: 26/05/2016 by Justdavew32 (1 review written)

I received an email from dial direct on 5th May 2016 at 21:20 stating thank you for renewing your insurance. I tried phoning them but unfortunately they had closed. I phoned the next day to say that I had not instructed them to renew my insurance. That said that they had emailed me previously. Unfortunatly I do not check my emails every day and receive lots of relive the emails from companies trying to sell stuff I missed it. I explained that I had already renewed my insurance with another… Read Full Review

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★★★★☆

“home & contents insurance”

Written on: 25/05/2016 by mjpz4044jap (1 review written)

happy with the process did not take long straightforward easy to make payment easy to understand… Read Full Review

Customer_Team's Response to mjpz4044jap's Review

Written on: 26/05/2016

Hi, Thank you for your review. I am pleased to hear that you found the process of purchasing the policy easy. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Outstanding Value”

Written on: 24/05/2016

Perfectly tailored to suit our needs. Great price and easy to navigate website… Read Full Review

Customer_Team's Comment

Written on: 25/05/2016

Hi, Thank you for your review. It is great to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★☆☆☆☆

“Worst Customer Service”

Written on: 13/05/2016 by adriansoper (2 reviews written)

This company has the worst customer service. The call centre speak to you rudely and sarcastically. There are hidden charges all the way through and any customer purchase rights are ignored… Read Full Review

Customer_Team's Response to adriansoper's Review

Written on: 16/05/2016

Hi, Thank you for your review. I am sorry to hear that you are not happy with our service. I would like to look into this for you, please could you contact our customer service team and request to speak with me. I'd be happy to help. Kind Regards, Keri

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Adriansoper's reply to Customer_Team's Comment

Written on: 16/05/2016

I have tried to call you today and left a message.

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Adriansoper's reply to Customer_Team's Comment

Written on: 16/05/2016

I have tried to call you today and left a message.

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★★★★☆

“email purchase”

Written on: 13/05/2016 by Maribelw222 (1 review written)

found quote on compare the market along with many others, however, this stood out due to all boxes ticked and covering all my requirements for a better price than I was paying last year… Read Full Review

Customer_Team's Comment

Written on: 16/05/2016

Hi, Thank you for your review. I am pleased to hear that we could offer a policy to suit your needs at a competitive price. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Nice easy with product quality”

Written on: 13/05/2016 by Bowers29 (1 review written)

Easy clear good product with price too… Read Full Review

Customer_Team's Comment

Written on: 16/05/2016

Hi, Thank you for your your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Efective, Efficient & Helpful”

Written on: 11/05/2016 by swanru1 (1 review written)

Easy process / service provided by extremely helpful and professional people… Read Full Review

Customer_Team's Response to swanru1's Review

Written on: 12/05/2016

Hi Swanru1, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★☆☆☆☆

“Hidden charges will screw you”

Written on: 03/05/2016 by Paulb2003 (1 review written)

I phoned to change my address - pretty straightforward with any other service provider - not so much with dialdirect. The process itself is fine: give your details so that they can confirm it is you so that they can update the system. Then they advise that there is a £40 administration fee to implement a change of address! There is very little justification that I can see to charge such a fee as all notifications nowadays are automatic. Yes, I am sure it is in my terms and conditions but that… Read Full Review

Customer_Team's Response to Paulb2003's Review

Written on: 05/05/2016

Hi, Thank you for your review. I am sorry to hear that you are not happy with our service. Your feedback is appreciated and will be used to further improve our service. Kind Regards, Keri

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★★★★☆

“Home Insurance”

Written on: 02/05/2016

I searched the web for Home Insurance, and dialdirect was the firm who provided what I wanted at the best price. When I contacted the operator, she was helpful and completed my business quickly and efficiently. She answered any questions I had. The documents were on line quickly and I was able to peruse them and see that every thing was OK… Read Full Review

Customer_Team's Comment

Written on: 03/05/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“Good price . Been paying over the odds for years! ”

Written on: 29/04/2016

Really pleased with the deal you gave us, we were stuck in a rut with the old insurers. Went to a comparison site and here we are. Happy Bunny you bet… Read Full Review

Customer_Team's Comment

Written on: 29/04/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★☆☆☆☆

“Claim for windscreen replacement - unable to resolve”

Written on: 28/04/2016 by Dalymm2 (1 review written)

Dial Direct completely failed in organising replacement of my cracked windscreen. They engaged Auto Windscreens to replace it. 4 weeks later AW turned up with the wrong screen and I was told to wait another 3 weeks. Dial Direct and Auto Windscreens completely useless so I arranged replacement myself through National, fixed 3 days later… Read Full Review

Customer_Team's Comment

Written on: 29/04/2016

Hi, Thank you for your review. I am sorry to hear that you are not happy with our service and apologise for any inconvenience this has caused. Kind Regards, Keri

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★★☆☆☆

“Hidden costs”

Written on: 21/04/2016 by Finn305 (1 review written)

Wantd £0 volantry excess was told it was until check out, unclear and unfair… Read Full Review

Customer_Team's Comment

Written on: 21/04/2016

Hi, Thank you for your review. I am sorry to hear that you are not happy with our service, if there is anything that you would like for me to look into, please do not hesitate to contact our customer service team and request to speak with me. Kind Regards, Keri

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★★★★★

“Highly Recommend”

Written on: 16/04/2016 by 126Nelson (1 review written)

Easy to complete the forms online - fair prices and it covered everything that I needed. Great communication via emailconfirming the transaction had gone through and I could download the insurance documents when purchased. I would definately recommend dial direct to friends and family… Read Full Review

Customer_Team's Comment

Written on: 18/04/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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★★★★★

“dial direct”

Written on: 14/04/2016 by Kadee161 (1 review written)

House and contents came up for renewal and my regular insurer came up with an increase in premiums - despite we being long time customers with no claims - so looked on campare the market and the cheapest (with the most benifit) was dial direct - it was so easy to do was covered within minutes for house and contents and saved £280 in the process.......would highly recommend.....so far !!… Read Full Review

Customer_Team's Comment

Written on: 14/04/2016

Hi, Welcome to Dial Direct! I am pleased to hear that we could offer you a policy that suits your needs and at such a saving! We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Extremely Fast Service ”

Written on: 31/03/2016 by AmaniMaldonado439 (1 review written)

Needed to sort insurance in a hurry - finished in under 15 mins - met my deadline - saved me money… Read Full Review

Customer_Team's Comment

Written on: 31/03/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Home contents insurance”

Written on: 31/03/2016 by Guthriedi303 (1 review written)

Considering everything that is included in this policy, especially for the price, it's exceptional value for money. For the same cover else where it would cost a whole lot more… Read Full Review

Customer_Team's Comment

Written on: 31/03/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with the amount of cover provided. We look forward to your continued custom. Kind Regards, Keri

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★★★★☆

“Respectfully eficient”

Written on: 31/03/2016 by SethO'Brien232 (1 review written)

Listened to my concerns and acted swiftly to meet my requirements. I would recommend Dial direct for their efficiency… Read Full Review

Customer_Team's Comment

Written on: 31/03/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Great place to get your insurance ”

Written on: 30/03/2016 by dmac7731 (1 review written)

So easy to find what you're looking for and at a fantastic price that's what make it my number one choice… Read Full Review

Customer_Team's Response to dmac7731's Review

Written on: 30/03/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

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