shockingly bad

Dial Direct Insurance Reviews - dialdirect.co.uk
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OdinMelton104's review of Dial Direct Insurance Reviews - dialdirect.co.uk

“shockingly bad”

★☆☆☆☆

written by OdinMelton104 on 31/03/2015

As others have mentioned in the reviews this lot take payments earlier than stated - charge ridiculous fees, high premiums and employ liars in customer service. Avoid like the plague!

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Customer_Team's Comment

Written on: 03/04/2015

Hi, I’m sorry that something happened with your payments and we definitely shouldn’t be taking these earlier than stated. Please could you could give our Customer Services team a call as I would like to look into this further for you. Thank you, Vicky

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Anhonestopinion's Comment

Written on: 03/04/2015

I contacted customer service at the time - they apologised and then did it again! We have now moved insurers and cut our premium cost in half. When I rang to cancel our policy customer service asked me why we were moving so I mentioned our bad experience again and the cost saving of over £200 - they said they could offer me a discount not to move insurers which just added insult to injury!!!

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Customer_Team's Comment

Written on: 17/04/2015

I'm very sorry for the time taken to reply to your message. If you would like to call in and speak to me directly I would be happy to assist and answer any questions you have. Please can you call our Customer Services number and ask for your details to be passed to Ben Saunders so I can look into this with you? Many thanks, Ben.

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Anhonestopinion's Comment

Written on: 17/04/2015

Thanks I'd be happy to do that but short of giving me some sort of refund for the several years we paid a premium well over the odds we have moved on and bought cover elsewhere.

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Hateparasitemail's Comment

Written on: 24/04/2015

Why deal with this on a 1 2 1 basis Anhonestopinion has made clear the issue for all to see and Dial DIrect do not wish all to see what they are prepared to do to resolve this

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Anhonestopinion's Comment

Written on: 24/04/2015

Sorry not sure what point you're making - if you mean 'why not deal with this on a 1 2 1 basis' I agree but DD put comments in public online and therefore naturally I'll respond to them in public online. If you're correct that DD don’t wish 'all to see what they're prepared to do' then that's a bit cynical of them - I run several business and I'm very happy for the public to know how we deal with our customers as we're honest, open and proud to offer customer satisfaction. To be clear I don’t expect a refund from DD - as stated we have moved on so we should finish this conversation.

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