Not very good

Castle Cover Insurance - www.castlecover.co.uk
★★★★☆
3.8
75.0% of users recommend this
  • Customer Service

  • Value For Money

Savanahg275's review of Castle Cover Insurance - www.castlecover.co.uk

“Not very good ”

★☆☆☆☆

written by Savanahg275 on 21/05/2015

I got a phone call telling me I had to go to my email account and register my account, I was told I had to do this, I tried to set up the account, came up wrong details over and over, so I rang Castle given a choice of paer or email, got no help at all, ended up going for paper which can cost me money in the future, I got told a load of rubbish on the phone saying I must of had an account set up , that I must of forgot my log on details, yet THE EMAIL WAS ASKING ME TO SET UP AN ACCOUNT, I cannot be bothered with this hassle for car insurance , wasting my time, wish I had never bothered, and I EVEN GOT A PHONE CALL FROM YOU TELLING ME TO GO ONLINE AND SET UP MY ACCOUNT , come on this is rubbish I have not even had the policy 24 hours, wish I had never bothered roll on next year so I can change to a better customer serving company, I have never had any of this in the last 36 years, total rubbish ! ! ! !

  • Customer Service

  • Value For Money

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