Overpriced, Underwhelming Service

I thought I had peace of mind with my Homecare 400 policy, covering everything from Central Heating to Plumbing. Then, when I experienced a leak going under my (wooden) kitchen floor, I called on my Homecare insurance to sort it out. The plumber that was sent spent less than 10 minutes in the house; and on his way out he arbitrarily blamed the problem on the regeneration cycle of the water softener, which isn't covered under the policy. Faced with such utterly useless and unhelpful service, I cancelled my policy the very next day, which I'm delighted about because it will save me a fortune and I can use the savings to call in local tradesmen who will may actually deliver some level of service and may actually solve my problems in future. To be fair there was some attempt at a follow up from the Homecare Customer Services, but this was really too little too late. While I was a policy holder I was also underwhelmed by the "Annual Service" which seemed to be a very cursory and not-that-detailed check that involved turning everything on and pronouncing it to be working fine.