I wouldn't recommend AXA to my worst enemy

“I wouldn't recommend AXA to my worst enemy”

Written on: 14/05/2012

We recently lost a garden wall, fence, and mature hedge in storm-force winds (60+ mph).

Our AXA policy specifically states that garden walls, fences, and hedges are covered. Or so we thought...

Oh no, it wasn't the storm force winds that blew everything down - it was "wear and tear", and would have fallen over anyway.

AXA say talk to the (non-Chartered) "surveyor", and the "surveyor" says talk to AXA.

I have an independant Structural Engineer's report into the condition of the wall and fence, confirming that they were both in excellent health - but still AXA don't want to know.

As for the hedge? Wear and tear? Really?

AXA, more excuses than you can shake a stick at - take your money, and then dodge their contractual responsibility.

Appalling.