AA Home Emergency Response Reviews

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AA Home Emergency Response

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Latest Reviews

★☆☆☆☆

“The HER department is an absolute disgrace ... I will...”

Written on: 25/11/2014 by Jonathoni90 (1 review written)

The HER department is an absolute disgrace ... I will endeavour to make sure this part of the AA will fail ... Nothing is ever covered ... You know who you are AA team ...and the stories the engineers told us about there senior management is more than worrying to say the least .... All this cover is just a glorified loan that you have nothing to show for ... Just try cancelling your cover ... Alarming .... Stay away at all costs .... This company needs a lesson ... FAST!!!!!… Read Full Review

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The Aa's Comment

Written on: 27/11/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“avoid at all cost”

Written on: 12/10/2014 by boabgti (1 review written)

I am a self employed heating engineer and i urge people to use a local engineer to look after your boiler as companies like aa and British gas are only intrested in lookingbafter there profit margins.i attended a boiler breakdown the other day in a house thats had both bg and aa allegedly lookingbafter there heating systembfor the past 7 years.the problem was lack of servicing the condensate trap was choked solid with silt looked like it had never been cleaned. Also the magnaclean was full of… Read Full Review

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The Aa's Response to boabgti's Review

Written on: 15/10/2014

Hello. Thank you for leaving this review, we noticed you referred to this particular customer having used the AA at some point for help with their boiler but we were concerned to hear you felt the service was below the required standard. We’d very much like the opportunity to follow up on this with the customer directly, so please contact us via the ‘contact us’ section on our website . We look forward to hearing from you. Kind Regards, The AA

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Boabgti's reply to The Aa's Comment

Written on: 15/10/2014

It was the customers elderly father that had the cover before he died. And your cover was for the last five years i doubt his daughter would be intrested in hearing from yous unless it was to compensate her as ivvsorted all the problems know

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★☆☆☆☆

“not worth having saga aa boiler cover”

Written on: 10/10/2014 by Forbeswl298 (1 review written)

after returning home from holiday in october we found we had no heating rang the aa and after spending a long time on phone answering loads of silly questions i was told some one would ring me back within two hours three hours later they did and was told someone would come the next day a plumber called and almost at once worked out the room stat was faulty as he by passed this and it and boiler fired up he went to his van and found a new stat but rang aa who told him not to fit as it was… Read Full Review

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The Aa's Comment

Written on: 14/10/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“AA are a joke”

Written on: 05/10/2014 by Reza18 (1 review written)

Called AA 10 days ago and asked for a one off repair of my boiler followed by 12 months home emergency response (£332.80 in total). They said that someone will come between 12-18pm. Took time off work (I am a doctor so not easy to do last minute) but nobody turned up and nobody called!! I had to call 3 times after 18.00 until eventually someone called me back and said unfortunately nobody will be able to come. They said sorry and said 100% somebody will come tomorrow during the same period… Read Full Review

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The Aa's Response to Reza18's Review

Written on: 06/10/2014

Hello, we're sorry to hear about the service you received. if you haven't already spoken to someone about this, please contact us via our website so that we can help. kind Regards, The AA

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★★☆☆☆

“Ridiculous business model regarding 1 non-payment”

Written on: 01/09/2014 by TristianAllison2 (1 review written)

All fine until you miss a payment. We are a young couple with a double income and simply forgot to top up our direct debit account. We happened to be away when the letter came and now we have to pay out the rest of the contract but are no longer covered. Why would we ever use the AA boiler insurance again?! If they had been more reasonable we would have stayed with them for years. I just don't get, and clearly, neither do they… Read Full Review

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The Aa's Comment

Written on: 03/09/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“I returned from holiday on the 14th August 2014. The...”

Written on: 17/08/2014 by Serena353 (1 review written)

I returned from holiday on the 14th August 2014. The lighting electrics upstairs went bang and there was a buzzing and smell of burning.I switched off the upstairs main fuse. Called AA Home Emergency response, and they told me i was not covered because all of the house was required to have a problem before they would come out and check,and then suggested that i call there technical helpline to see if they could talk me through a repair which i was expected to proceed with myself.I had a phone… Read Full Review

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The Aa's Comment

Written on: 22/08/2014

Hello. We are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“Pathetic”

Written on: 29/07/2014 by Cookuz419 (1 review written)

Recently had a 'home emergency', water leaking into the kitchen via the kitchen light. Spoke to the AA as I assumed, given it was a 'home emergency' it would be covered under my 'home emergency response' policy - how wrong I was. After speaking to a very unhelpful person I was referred to a 'technician' for further advice. After speaking to this 'technician' who was useless, he told me, as it only affects 1room and is self containable I am not covered, and that it is 'not worth' sending an… Read Full Review

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The Aa's Comment

Written on: 30/07/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“Waste of Money - Don't waste yours buying this cover.”

Written on: 22/07/2014 by taurus124 (1 review written)

I called about an electrical failure on a Sunday 20 July 2014 The main trip switch wouldn't reset. A couple of workmen arrived and kept switching all the switches off and on. By doing this they isolated the faults to about 8 bedroom sockets. They said someone would be coming the next day to carry out a 'resistance test' to find the fault that still was causing the switch to trip. In short nobody came and by contacting the AA several times we got a visit on Tuesday morning 22 July. The… Read Full Review

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The Aa's Response to taurus124's Review

Written on: 23/07/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“Use someone you know instead!”

Written on: 23/12/2013

We are enrolled in this service through our bank account, and they give every impression of not really wanting to do the job when called upon. We just had some tiles that blew off the roof put back but not fixed (I asked them to fix) -- they were here for 5 minutes, and fixing them would have taken a further five minutes. Guess what? 48 hours later the tiles blew off again with more collateral damage. This time when I called they said they 'didn't repair tiles' at all. WTF??? My advice? Find… Read Full Review

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The Aa's Comment

Written on: 27/12/2013

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“does not cover anything!!”

Written on: 28/11/2013

i have had a washing machine break and now my heating has broken, but apparently as it is underfloor heating in the terms and conditions I am not covered TOTAL WASTE OF MONEY!!!! do not waste your money on this total rip off!!!!… Read Full Review

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★☆☆☆☆

“accidental drilling of hidden gas pipe”

Written on: 22/11/2013 by mahriclibery (1 review written)

My sister had a employer of the AA come to fix a hole in a gas pipe. Due to it being a Friday afternoon, the employee of the AA was very abrupt and said it was impossible to fix the pipe. He then left the house and made a report back to AA saying my Sister's husband and myself were being threatening. After making 5 phone calls to customer services of the AA, my sister was told the case has been closed, and that is that. My sister no longer has gas to cook or heat her home with, and now has 3… Read Full Review

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The Aa's Response to mahriclibery's Review

Written on: 26/11/2013

Hello mahriclibery, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“Stop tap cover”

Written on: 06/11/2013

Unless you are physically unable to switch off your mains water stop tap don't bother taking this cover out as that is all it offers. A valve has broken on the hot water cylinder causing it to gush water out all over the bathroom and the room underneath leaving me with no hot water. I called the AA as I thought this was the sort of 'emergency' I was covered for only to be told they would send someone to isolate the tank. That is all they could offer to do as having no hot water is not… Read Full Review

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The Aa's Comment

Written on: 08/11/2013

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“Acromas Insurance Ltd behaves badly, gives the AA a...”

Written on: 27/10/2013

We have been member of the AA Home Emergency Response since 2011 and never needed to use it until recently. Our boiler broke down whilst I was away on business. My wife and three young kids were in the house when the boiler broke down. The AA found excuses for not fixing the boiler and in the meantime my family has no hot water or heating. I came home and my wife told me the event and in tears. I got so angry and cancelled my policy and will take legal proceedings against the AA. Only then I… Read Full Review

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★☆☆☆☆

“Not worth it”

Written on: 24/10/2013

The terms and conditions say if a leak is containable then it's not covered. Pretty pointless policy in that case and not up to "home emergency"… Read Full Review

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The Aa's Comment

Written on: 30/10/2013

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience

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★☆☆☆☆

“Daylight Robbery”

Written on: 14/09/2013 by debrob60 (1 review written)

I have had this AA Home Emergency cover for 3 years and fortunately have never needed to use it so needing to cut down on outgoings recently I cancelled the policy. I then receive a letter from a debt recovery company saying I owe £208.36 !! I paid by monthly DD and have never missed a payment. On ringing the AA they said that as I had cancelled outside of the 14 days from start of annual renewal date I had to pay for the whole of the year. I said in that case I will continue to pay for the… Read Full Review

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The Aa's Response to debrob60's Review

Written on: 16/09/2013

Hello debrob60, we're sorry you're unhappy, could you please email the details to chat@theaa.com, we'd like to address this for you. Please include your full name, address and policy number with Reference FOR51127. Kind Regards, The AA

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Dan.hathern.67's reply to The Aa's Comment

Written on: 27/10/2013

We have been member of the AA Home Emergency Response since 2011 and never needed to use it until recently. Our boiler broke down whilst I was away on business. My wife and three young kids were in the house when the boiler broke down. The AA found excuses for not fixing the boiler and in the meantime my family has no hot water or heating. I came home and my wife told me the event and in tears. I got so angry and cancelled my policy and will take legal proceedings against the AA. I am now with British Gad Home Care for my home and Britania Rescue for our cars. My advise to everyone is that do not touch the AA

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The Aa's reply to Dan.hathern.67's Comment

Written on: 28/10/2013

Hello, sorry to hear you were unhappy. We'd like to look into this for you. Please email the details to chat@theaa.com with Reference FOR54590. Please include your full name, address and any policy numbers you may have that will help with the investigation. Kind Regards, The AA

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Dan.hathern.67's Response to debrob60's Review

Written on: 27/10/2013

We have been member of the AA Home Emergency Response since 2011 and never needed to use it until recently. Our boiler broke down whilst I was away on business. My wife and three young kids were in the house when the boiler broke down. The AA found excuses for not fixing the boiler and in the meantime my family has no hot water or heating. I came home and my wife told me the event and in tears. I got so angry and cancelled my policy and will take legal proceedings against the AA. I am now with British Gad Home Care for my home and Britania Rescue for our cars. My advise to everyone is that do not touch the AA

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★☆☆☆☆

“Horrible customer service- rip off”

Written on: 09/09/2013 by Surrey25 (1 review written)

Do not go near them. We have allegedly, cover for building and content insurance but after a valve from the boiler broke and caused leak to the walls and needed to be replaced they refused to cover it as apparently the escape of water due to boiler is not covered. I agreed to pay their service to have it repaired anyway, and 1 week later either they get it wrong or order the wrong parts and worst of all are absolutely diserspectful on the phone. Their incident Managers are the worst and should… Read Full Review

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The Aa's Response to Surrey25's Review

Written on: 10/09/2013

Hello Surrey25 , sorry to hear you are unhappy. I understand you have spoken to someone regarding this. If there is anything outstanding you would like us to address please email the details to chat@theaa.com including your full name, address and policy number with Reference FOR50674. Kind Regards, The AA

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★☆☆☆☆

“Rip Off Alert - AA home emergency”

Written on: 09/03/2013 by AAFrustrated (1 review written)

My toilet stopped flushing. As per policy it is home emergency and is covered. (Each claim will cover up to a maximum of £2,000 for labour, parts, materials and VAT.) AA sent a contractor and he said a gasket or similar needs replacing but since nuts are rusty, he will need to replace the whole cistern. I said Ok, inform AA. Many calls to AA for next two days, Eventually I was told that AA won't do anything because it is not repair and cistern replacement is costly and not covered by policy… Read Full Review

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Extremelyblunt's Response to AAFrustrated's Review

Written on: 02/09/2013

Has it ever occurred that you were in dire need of a new toilet even before the cover if the damage was the bad?

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★☆☆☆☆

“Made a claim on our Saga Home Emergency Response...”

Written on: 20/02/2013

Made a claim on our Saga Home Emergency Response insurance, as our central heating boiler had stopped working and, as it turned out, they sent in the AA Home Response Team to fix it. The boiler, which is a combination boiler supplying both heating and hot water, stopped working on a Sunday morning ( 3rd February) and we called Saga, who said someone (from the AA) would be with us on Monday, between 8:00 am and 5:00 pm – nobody turned up. When we called the AA at 5:00 pm, they said they had… Read Full Review

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★☆☆☆☆

“cancellation problems”

Written on: 16/02/2013 by sandrafrombristolo (1 review written)

was offered 6 months free cover after which i was told that if i wished to cancel policy it wouldn't be a problem. WELL IT WAS A PROBLEM!! i rang the appropriate number and asked for the policy to be cancelled, i was interrupted so i asked again,after the third time of saying will you cancel the policy please and the third interruption i said just cancel the policy i was told i was being rude. I HAD TO ASK 5 TIMES for the policy to be cancelled. perhaps employing people who listen would be an… Read Full Review

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Extremelyblunt's Response to sandrafrombristolo's Review

Written on: 02/09/2013

Is this the fully story though? Sounds a little strange I'm assuming that when you rang the AA they asked you "was there any reason you didn't want to continue?" Did you give a constructive answer or did you simply just repeat yourself and say "I want to cancel" Also if so against the cover why take it even if it is free...fishy at best

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★☆☆☆☆

“Stay clear - absolute bunch of condescending folk.”

Written on: 27/01/2013 by shripad (3 reviews written)

Had a valve blow last saturday - engineer came and diagnosed the issue. told my wife shall be in yesterday - 26 jan 2013 with the part - to be called and told no parts - cant come. fine with that - was told the engineer shall come in 27 jan 2013 with the parts. called today - to be told there was no appointment ! on the telephone for one hour or so - thank god these chaps have a freephone - and they are now trying to get me an appointment. I would stay away from these guys - both for AA… Read Full Review

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