AA Home Emergency Response Reviews

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★★★☆☆
2.6 / 5
40% of users recommend this
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AA Home Emergency Response

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Latest Reviews

★★★★★

“first class young electician”

Written on: 22/02/2015 by Pearson443 (1 review written)

the young man that came did a first class job,he found the problem very quickly and soon fixed it… Read Full Review

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★☆☆☆☆

“boiler cover does not cover hot water !!!!!!”

Written on: 16/02/2015

I bought home emergency response boiler and central heating cover just to be told that the parts required are not covered what a waste of money will be joining british gas as this is all covered and was assured by sale team when buying this policey it was exactaly the same as what british gas policey. i will never take apolicey with AA again please be aware and check if the parts are covered. I have no hot water and now have to get this sorted before i can join british gas. … Read Full Review

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★★★★★

“Prompt and efficient”

Written on: 13/02/2015 by Rylee1949 (1 review written)

Couldn't believe how simple this was: pipe burst, I turned off the water and called AA home emergency and someone arrived within 2 hours and fixed it- for free! Amazing… Read Full Review

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★★★★★

“excellant service”

Written on: 13/02/2015 by AllieGuthrie (1 review written)

telephoned regarding blocked drain beginning to back up told someone would be there within 2 hours. one and a half hours later they arrived very pleasant guy within 15 mins unblocked drain no fuss no mess very efficient service. first time had cause to use home emergency response certainly worth having judging by the speed my situation was handled… Read Full Review

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★★★★★

“robbed”

Written on: 12/02/2015 by joewoyen (1 review written)

was left feeling robbed, not the gas fitters fault just the fact that i had to pay an extra £50 excess to keep my disabled wife warm. after a lengthy read up the engineer pushed a button on back of the thermostst and that was that yes great my heating was back on but i felt held to ransom as the call handlers would not even process my callout untill i had paid the excess even though i was not aware that i had agreed to this when i signed up. the result is that i will never again buy any… Read Full Review

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★★☆☆☆

“Can we fit it?”

Written on: 11/02/2015 by Dunlapmc1949 (1 review written)

Requested a boiler call out in January and was able to get someone out the same day - brilliant! All the tests were carried out and everything seemed to be good until 3 weeks later when the boiler failed with the same problem. I called the AA out and they were able to send someone out the next day so a day and a half with no heat or hot water. Bearable but not ideal. The engineer found a leak and and attributed this to why the initial January repair failed and required a second call out… Read Full Review

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★★★★☆

“Peace of Mind”

Written on: 11/02/2015 by AlYates (1 review written)

We came home after being out all day to the sound of gushing water. The tank in the loft was empty and water was going in and straight out again. The following morning the technician arrived. He was methodical organised and very clean he diagnosed the fault and rectified the problem and gave sound advice… Read Full Review

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★★★★★

“Excellent boiler repair engineer!”

Written on: 11/02/2015 by Sanaa284 (1 review written)

I had a problem with a boiler and thermostat that appeared not to be working together, and the house was permanently freezing whilst the thermostat thought it was about 20C. An engineer came out to look at it and found it to be a really simple problem with a really simple solution that only took about ten minutes to fix, then he checked all the radiator thermostats too, just in case there was a secondary problem. Very quick, efficient, neat, and polite man! Definitely recommending AA to… Read Full Review

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★★★★★

“Quick effective response”

Written on: 30/01/2015 by efVance489 (1 review written)

Called to report that one of my radiators was not heating up. Issue was resolved on the same day as issue reported. Very pleased with the quick response and effective service… Read Full Review

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★★★☆☆

“boiler repair”

Written on: 30/01/2015 by DominiqueSalisbury (1 review written)

My boiler went off at 5pm on friday,I immediately rang repairs, who said the next appointment was between 8am & noon the next day, as I am 76yrs old & live alone I thought this should have been dealt with earlier. The engineer duly arrived & said it needed a new control panel & wouldn't be done until Monday am. This was one of the coldest weekends this year & I felt let down, not by the Engineer but by your system as I had only fan heaters & no hot water for 3days.Surely response should be… Read Full Review

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★★★★☆

“Central heating boiler fault”

Written on: 30/01/2015 by Murray371 (1 review written)

My central heating boiler failed with a fault code during a period of very cold weather. I called early on a Monday morning and was promised an engineer the following morning - a disappointment as I had hoped for a same day response. The engineer arrived as promised and found a system clogged with dirt left from the installation 2 years earlier, he cleared the filter, restarted the system and recommended a power flush asap (he advised not covered by my contract). He also found and replaced a… Read Full Review

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★★★★★

“Very speedy”

Written on: 30/01/2015

I called AA about a plumbing emergency, they got a plumber out in an hour on a Sunday! The problem was fixed very quickly and AA called me later to make sure all was well. Service was brilliant, we had a new baby and would have struggled to sort it ourselves. One phone call and it was resolved… Read Full Review

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★★★★★

“Emergency locksmith”

Written on: 28/01/2015 by tlj102030 (1 review written)

I was very impressed with the service. The tradesman was very helpful and arrived within time frame given. I was kept informed via telephone of the progress of the visit… Read Full Review

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★★★★★

“boiler service”

Written on: 17/01/2015 by 324Duckworth (1 review written)

good service .only downfall he forgot to switch the heating back on when he left, good job i knew what to do… Read Full Review

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★★★★★

“I couldn't fault the service”

Written on: 16/01/2015 by Monaghanrg1954 (1 review written)

The man arrived, at the time he said he would. Very well turned out, very professional, calm and polite. Absolutely brilliant service. … Read Full Review

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★★★★☆

“Rapid response”

Written on: 16/01/2015 by Roytj193 (1 review written)

I had a very positive response when I rang to report problem and workman turned up within a couple of hours and solved the problem… Read Full Review

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★★★★★

“Toilet leak”

Written on: 16/01/2015 by Ogdenrx1971 (1 review written)

Very efficient service… Read Full Review

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★★★★★

“What a fantastic service”

Written on: 15/01/2015 by Patricia73 (1 review written)

I called the AA Emergency response because I had a leaking toilet. I had a visit from an AA plumber (just a few hours later) who diagnosed a perished seal and ordered 3 new parts to fix the problem. The parts were fitted the following day. This was a fantastic service with an excellent customer experience right from the initial call with a very efficient telephone adviser right through the two home visits required. All the AA staff involved were very professional, efficient and friendly… Read Full Review

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★☆☆☆☆

“Shocking 'non' service”

Written on: 15/01/2015 by SydneyGauthier301 (1 review written)

Two small children and no heating for 10 days. First rang Saturday morning at 11am and after me chasing all day at midnight was told no one available to come out. Over the following 9 days have been fobbed off, given inaccurate information and generally treated appallingly. No one calls you back, given managers names and when I ring back am told no one here of that name. Different engineers come out and 'fix the problem' and each time within half hour of them leaving its broken again and we… Read Full Review

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★★★★★

“2 Breakdowns”

Written on: 14/01/2015 by doonus (1 review written)

The first engineer that visited was worse than useless with no people skills, the AA then sent Swale Heating and they were fantastic diagnosed the problem and repaired it, shortly afterwards we had another problem and again Swale Heating to the rescue problem diagnosed and repaired and the people are polite and efficient, can't recommend them highly enough… Read Full Review

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