AA Home Emergency Response Reviews

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★☆☆☆☆
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AA Home Emergency Response

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Latest Reviews

★☆☆☆☆

“Use someone you know instead!”

Written on: 23/12/2013

We are enrolled in this service through our bank account, and they give every impression of not really wanting to do the job when called upon. We just had some tiles that blew off the roof put back but not fixed (I asked them to fix) -- they were here for 5 minutes, and fixing them would have taken a further five minutes. Guess what? 48 hours later the tiles blew off again with more collateral damage. This time when I called they said they 'didn't repair tiles' at all. WTF??? My advice? Find… Read Full Review

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Dh2011's Comment

Written on: 27/12/2013

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“does not cover anything!!”

Written on: 28/11/2013

i have had a washing machine break and now my heating has broken, but apparently as it is underfloor heating in the terms and conditions I am not covered TOTAL WASTE OF MONEY!!!! do not waste your money on this total rip off!!!!… Read Full Review

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★☆☆☆☆

“accidental drilling of hidden gas pipe”

Written on: 22/11/2013 by mahriclibery (1 review written)

My sister had a employer of the AA come to fix a hole in a gas pipe. Due to it being a Friday afternoon, the employee of the AA was very abrupt and said it was impossible to fix the pipe. He then left the house and made a report back to AA saying my Sister's husband and myself were being threatening. After making 5 phone calls to customer services of the AA, my sister was told the case has been closed, and that is that. My sister no longer has gas to cook or heat her home with, and now has 3… Read Full Review

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Dh2011's Response to mahriclibery's Review

Written on: 26/11/2013

Hello mahriclibery, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“Stop tap cover”

Written on: 06/11/2013

Unless you are physically unable to switch off your mains water stop tap don't bother taking this cover out as that is all it offers. A valve has broken on the hot water cylinder causing it to gush water out all over the bathroom and the room underneath leaving me with no hot water. I called the AA as I thought this was the sort of 'emergency' I was covered for only to be told they would send someone to isolate the tank. That is all they could offer to do as having no hot water is not… Read Full Review

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Dh2011's Comment

Written on: 08/11/2013

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“Acromas Insurance Ltd behaves badly, gives the AA a...”

Written on: 27/10/2013

We have been member of the AA Home Emergency Response since 2011 and never needed to use it until recently. Our boiler broke down whilst I was away on business. My wife and three young kids were in the house when the boiler broke down. The AA found excuses for not fixing the boiler and in the meantime my family has no hot water or heating. I came home and my wife told me the event and in tears. I got so angry and cancelled my policy and will take legal proceedings against the AA. Only then I… Read Full Review

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★☆☆☆☆

“Not worth it”

Written on: 24/10/2013

The terms and conditions say if a leak is containable then it's not covered. Pretty pointless policy in that case and not up to "home emergency"… Read Full Review

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Dh2011's Comment

Written on: 30/10/2013

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience

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★☆☆☆☆

“Daylight Robbery”

Written on: 14/09/2013 by debrob60 (1 review written)

I have had this AA Home Emergency cover for 3 years and fortunately have never needed to use it so needing to cut down on outgoings recently I cancelled the policy. I then receive a letter from a debt recovery company saying I owe £208.36 !! I paid by monthly DD and have never missed a payment. On ringing the AA they said that as I had cancelled outside of the 14 days from start of annual renewal date I had to pay for the whole of the year. I said in that case I will continue to pay for the… Read Full Review

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Dh2011's Response to debrob60's Review

Written on: 16/09/2013

Hello debrob60, we're sorry you're unhappy, could you please email the details to chat@theaa.com, we'd like to address this for you. Please include your full name, address and policy number with Reference FOR51127. Kind Regards, The AA

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Dan.hathern.67's reply to Dh2011's Comment

Written on: 27/10/2013

We have been member of the AA Home Emergency Response since 2011 and never needed to use it until recently. Our boiler broke down whilst I was away on business. My wife and three young kids were in the house when the boiler broke down. The AA found excuses for not fixing the boiler and in the meantime my family has no hot water or heating. I came home and my wife told me the event and in tears. I got so angry and cancelled my policy and will take legal proceedings against the AA. I am now with British Gad Home Care for my home and Britania Rescue for our cars. My advise to everyone is that do not touch the AA

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Dh2011's reply to Dan.hathern.67's Comment

Written on: 28/10/2013

Hello, sorry to hear you were unhappy. We'd like to look into this for you. Please email the details to chat@theaa.com with Reference FOR54590. Please include your full name, address and any policy numbers you may have that will help with the investigation. Kind Regards, The AA

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Dan.hathern.67's Response to debrob60's Review

Written on: 27/10/2013

We have been member of the AA Home Emergency Response since 2011 and never needed to use it until recently. Our boiler broke down whilst I was away on business. My wife and three young kids were in the house when the boiler broke down. The AA found excuses for not fixing the boiler and in the meantime my family has no hot water or heating. I came home and my wife told me the event and in tears. I got so angry and cancelled my policy and will take legal proceedings against the AA. I am now with British Gad Home Care for my home and Britania Rescue for our cars. My advise to everyone is that do not touch the AA

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★☆☆☆☆

“Horrible customer service- rip off”

Written on: 09/09/2013 by Surrey25 (1 review written)

Do not go near them. We have allegedly, cover for building and content insurance but after a valve from the boiler broke and caused leak to the walls and needed to be replaced they refused to cover it as apparently the escape of water due to boiler is not covered. I agreed to pay their service to have it repaired anyway, and 1 week later either they get it wrong or order the wrong parts and worst of all are absolutely diserspectful on the phone. Their incident Managers are the worst and should… Read Full Review

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Dh2011's Response to Surrey25's Review

Written on: 10/09/2013

Hello Surrey25 , sorry to hear you are unhappy. I understand you have spoken to someone regarding this. If there is anything outstanding you would like us to address please email the details to chat@theaa.com including your full name, address and policy number with Reference FOR50674. Kind Regards, The AA

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★☆☆☆☆

“Rip Off Alert - AA home emergency”

Written on: 09/03/2013 by AAFrustrated (1 review written)

My toilet stopped flushing. As per policy it is home emergency and is covered. (Each claim will cover up to a maximum of £2,000 for labour, parts, materials and VAT.) AA sent a contractor and he said a gasket or similar needs replacing but since nuts are rusty, he will need to replace the whole cistern. I said Ok, inform AA. Many calls to AA for next two days, Eventually I was told that AA won't do anything because it is not repair and cistern replacement is costly and not covered by policy… Read Full Review

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Extremelyblunt's Response to AAFrustrated's Review

Written on: 02/09/2013

Has it ever occurred that you were in dire need of a new toilet even before the cover if the damage was the bad?

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★☆☆☆☆

“Made a claim on our Saga Home Emergency Response...”

Written on: 20/02/2013

Made a claim on our Saga Home Emergency Response insurance, as our central heating boiler had stopped working and, as it turned out, they sent in the AA Home Response Team to fix it. The boiler, which is a combination boiler supplying both heating and hot water, stopped working on a Sunday morning ( 3rd February) and we called Saga, who said someone (from the AA) would be with us on Monday, between 8:00 am and 5:00 pm – nobody turned up. When we called the AA at 5:00 pm, they said they had… Read Full Review

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★☆☆☆☆

“cancellation problems”

Written on: 16/02/2013 by sandrafrombristolo (1 review written)

was offered 6 months free cover after which i was told that if i wished to cancel policy it wouldn't be a problem. WELL IT WAS A PROBLEM!! i rang the appropriate number and asked for the policy to be cancelled, i was interrupted so i asked again,after the third time of saying will you cancel the policy please and the third interruption i said just cancel the policy i was told i was being rude. I HAD TO ASK 5 TIMES for the policy to be cancelled. perhaps employing people who listen would be an… Read Full Review

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Extremelyblunt's Response to sandrafrombristolo's Review

Written on: 02/09/2013

Is this the fully story though? Sounds a little strange I'm assuming that when you rang the AA they asked you "was there any reason you didn't want to continue?" Did you give a constructive answer or did you simply just repeat yourself and say "I want to cancel" Also if so against the cover why take it even if it is free...fishy at best

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★☆☆☆☆

“Stay clear - absolute bunch of condescending folk.”

Written on: 27/01/2013 by shripad (3 reviews written)

Had a valve blow last saturday - engineer came and diagnosed the issue. told my wife shall be in yesterday - 26 jan 2013 with the part - to be called and told no parts - cant come. fine with that - was told the engineer shall come in 27 jan 2013 with the parts. called today - to be told there was no appointment ! on the telephone for one hour or so - thank god these chaps have a freephone - and they are now trying to get me an appointment. I would stay away from these guys - both for AA… Read Full Review

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★☆☆☆☆

“Scammers”

Written on: 19/01/2013 by Buldog (1 review written)

Do not trust these people, I am in my second year before I had a problem with my boiler. They refuse to fix it pointing to lack of maintenance (in the small print somewhere) but they have had £27 a month for 16 months to look after my boiler and central heating. What do they think I have been paying them for? My boiler is only 5 years old and it passed their initial inspection. I have no hot water and they refuse to even come out to it unless I agree to pay for repairs Do not trust these… Read Full Review

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★★★★★

“AA are brilliant”

Written on: 19/01/2013 by fruitloophoop (1 review written)

The AA man has just pulled me out of a ditch which I skidding in to because of the snow! Thank you the AA for a brill service, I will be a AA member for teh rest of my life and so will all myu family! I can will be recommending the AA to everyone! :) :)… Read Full Review

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★☆☆☆☆

“Avoid The AA”

Written on: 08/01/2013 by Lisajoy (0 reviews written)

Avoid the aa for home emergency cover, their engineers are incompetent and failed to spot boiler failure and gas leak. Now being told I have to carry on paying for shoddy service. So with the two hundred pound plus bill to fix it has cost me almost five hundred pounds! The staff were also very unhelpful and their complaints team didn't seem to care and just said thank you for letting them know. I'm just relieved no one was hurt or even killed due to their failings. Don't let yourselves… Read Full Review

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Dh2011's Response to Lisajoy's Review

Written on: 10/01/2013

Hello Lisajoy, this is very concerning, there are a number of points raised in your post that we would very much like to discuss with you. Please email into us, our address is chat@theaa.com and title reference FOR30999. Regards, The AA

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Shripad's Response to Lisajoy's Review

Written on: 27/01/2013

Very true picture - avoid them like the plague. Take your complaint to the FOS / FSA - make them pay for their mistake! I used to work with the FOS and I shall be taking my complaint through too now.

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