AA Home Emergency Response Reviews

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AA Home Emergency Response

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Latest Reviews

★☆☆☆☆

“Avoid AA Homecare”

Written on: 05/08/2015

Took out AA Homecare top level of cover 'Central Heating Plus' in December 2010 and had boiler repaired and serviced with them since then. Noticed a leak coming from the bottom of the boiler unit in July 2015, only for the AA to claim that as the leak was coming from the storage cylinder it wasn't covered (even though it is an integral part of the boiler unit) and that anyway, the part required was no longer available. So left with no hot water and no contribution towards the cost of a new… Read Full Review

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The Aa's Comment

Written on: 07/08/2015

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, the AA.

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★☆☆☆☆

“boiler emergency insurance”

Written on: 07/07/2015 by denman12 (1 review written)

I thought I had emergency boiler insurance through my Saga home and contents policy but when I made an emergency call out I discovered Saga had farmed out the boiler emergency part of the cover to AA! AA sent an engineer to assess the problem who said the boiler needed a new fan but when he put the order through AA said the boiler was too old and classified as 'beyond repair' I had proof the boiler was only 10 years old but AA insisted it was 14 years old and the manufacturer had stopped making… Read Full Review

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The Aa's Response to denman12's Review

Written on: 07/07/2015

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, the AA.

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Denman12's reply to The Aa's Comment

Written on: 08/07/2015

I did get in touch with the AA who referred my complaint to a 'Special Investigations Executive' who said they would look at the complaint and get back to me within 8 weeks. A few weeks later I got a reply from a totally different insurance company named Acromas Insurance who said the complaint had been passed on to them for response. They said:
Our agents attended your property and diagnosed the fault with your boiler and found that the cost to repair the boiler would cost more than the value of your boiler. Therefore, as your boiler has been deemed BER you are no longer entitled to any service in relation to the repair of the boiler;
Actually the 'agent' did not deem the boiler beyond repair in fact he diagnosed a faulty fan and ordered a replacement fan immediately then said he would return in a few days to fit the new fan and replace the kitchen units he had removed to get to the fan. So the decision not to honour the policy was NOT made by the 'agent' (engineer) but by someone else at the AA claims department.
As it turned out the 'agent's' diagnosis was completely wrong anyway. I have since had a independent heating engineer look at the system and he said the boiler was in perfect working order the fault was on the timer. Meanwhile my kitchen is still in bits and no offer of compensation has been offered.
Also, if I had acted on the advice of AA and replaced the boiler they had deemed BER (beyond repair) I would now be out of pocket by about £3,000 which is the average cost of fitting a new boiler. AA needs to be investigated thoroughly they cannot be allowed to get away with this sort of shoddy behaviour!

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Denman12's reply to The Aa's Comment

Written on: 16/08/2015

I got in touch but you have not replied!

Meanwhile my fitted kitchen is ruined due to the damage your engineer done to a cabinet while examining my boiler. The cabinet is in pieces and will have to be custom built again and put back in place by a kitchen fitter. This will cost several hundred pounds and I will pursue you through the courts to get reimbursed if necessary!
I would advise anyone thinking about taking out emergency boiler cover not to consider using AA under any circumstances in my experience they are a cheap shoddy outfit who will not honour their commitment to the customer if they can get away with it!

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★☆☆☆☆

“Most terrible emergency cover .. not worth it”

Written on: 23/06/2015 by CraigSloan (1 review written)

You might as well be without cover .. had a leaking cistern base .. first visit applied silicone which dissolved with leaking water, second visit said they can apply a cloth till they change the cistern that I have to pay for so cancelled third visit .. I got instead DynoRod who just changed a rubber seal in 5 minutes and that was that .. until then I applied a DuckTape myself !!… Read Full Review

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The Aa's Comment

Written on: 26/06/2015

Hi, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, the AA.

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★☆☆☆☆

“referring to ombudsman”

Written on: 25/05/2015 by 278Garcia (1 review written)

very disappointed, would not recommend. have read their t&c repeatedly and cannot understand why i am apparently not covered. … Read Full Review

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The Aa's Comment

Written on: 26/06/2015

Hello, we're sorry to hear that you are disappointed with the service, if you haven't contacted us already to address this, please get in touch via our web site, we'll be happy to help. Kind Regards

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★★☆☆☆

“boiler condemed”

Written on: 04/05/2015 by Leiaz259 (1 review written)

I have had AA full cover for my boiler and radiaters at a cost of £26 45p for some years with no complaint. My boiler broke down 3 weeks ago and after a time of trying to fix it they could not get one of the parts so the boiler was condemed. This was fair enough as it was over 15 years old, They told me they would give me £250 towards a new one great i thought. I got my new boiler instaled and all was well, when i called to get an address to send my recept for my £250 I was told i would… Read Full Review

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The Aa's Comment

Written on: 26/06/2015

Hi Leiaz259, this is concerning and we would very much like to address this for you. If you haven't been in touch already please do contact us via our web site so that we can help. Kind Regards

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★☆☆☆☆

“Will avoid paying for repairs if at all possible”

Written on: 02/05/2015 by CelesteMarshall (1 review written)

Avoid like the plague! They will use all sorts of tricks to get out of paying for the repair I have reported them to the ombudsman! The staff are insulting and rude and will insinuate you are lying when even they can! Not only did they not repair my boiler but the badly damaged my kitchen unit surrounding the boiler as well. I would not use the AA again even if they done the work for nothing - complete ripoff!… Read Full Review

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The Aa's Comment

Written on: 06/05/2015

Hello, we're extremely sorry to hear that you're unhappy. We do hope that you have managed to resolve this. If you haven't contacted us already to discuss this please do so via our website. Thank you.

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Denman12's Comment

Written on: 07/07/2015

I have contacted you but it was a waste of time you backed up your rude and arrogant customer services to the hilt and agreed with them that I had no claim you ignored my claim for damages to my kitchen as well which is really not nice. The AA used to be a reputable company but since they got involved in home emergency they have lost all credibility in my opinion!

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★★★★★

“first class young electician”

Written on: 22/02/2015 by Pearson443 (1 review written)

the young man that came did a first class job,he found the problem very quickly and soon fixed it… Read Full Review

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★☆☆☆☆

“boiler cover does not cover hot water !!!!!!”

Written on: 16/02/2015

I bought home emergency response boiler and central heating cover just to be told that the parts required are not covered what a waste of money will be joining british gas as this is all covered and was assured by sale team when buying this policey it was exactaly the same as what british gas policey. i will never take apolicey with AA again please be aware and check if the parts are covered. I have no hot water and now have to get this sorted before i can join british gas. … Read Full Review

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The Aa's Comment

Written on: 14/04/2015

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, the AA.

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★★★★★

“Prompt and efficient”

Written on: 13/02/2015 by Rylee1949 (1 review written)

Couldn't believe how simple this was: pipe burst, I turned off the water and called AA home emergency and someone arrived within 2 hours and fixed it- for free! Amazing… Read Full Review

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★★★★★

“excellant service”

Written on: 13/02/2015 by AllieGuthrie (1 review written)

telephoned regarding blocked drain beginning to back up told someone would be there within 2 hours. one and a half hours later they arrived very pleasant guy within 15 mins unblocked drain no fuss no mess very efficient service. first time had cause to use home emergency response certainly worth having judging by the speed my situation was handled… Read Full Review

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★★★★★

“robbed”

Written on: 12/02/2015 by joewoyen (1 review written)

was left feeling robbed, not the gas fitters fault just the fact that i had to pay an extra £50 excess to keep my disabled wife warm. after a lengthy read up the engineer pushed a button on back of the thermostst and that was that yes great my heating was back on but i felt held to ransom as the call handlers would not even process my callout untill i had paid the excess even though i was not aware that i had agreed to this when i signed up. the result is that i will never again buy any… Read Full Review

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★★☆☆☆

“Can we fit it?”

Written on: 11/02/2015 by Dunlapmc1949 (1 review written)

Requested a boiler call out in January and was able to get someone out the same day - brilliant! All the tests were carried out and everything seemed to be good until 3 weeks later when the boiler failed with the same problem. I called the AA out and they were able to send someone out the next day so a day and a half with no heat or hot water. Bearable but not ideal. The engineer found a leak and and attributed this to why the initial January repair failed and required a second call out… Read Full Review

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★★★★☆

“Peace of Mind”

Written on: 11/02/2015 by AlYates (1 review written)

We came home after being out all day to the sound of gushing water. The tank in the loft was empty and water was going in and straight out again. The following morning the technician arrived. He was methodical organised and very clean he diagnosed the fault and rectified the problem and gave sound advice… Read Full Review

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★★★★★

“Excellent boiler repair engineer!”

Written on: 11/02/2015 by Sanaa284 (1 review written)

I had a problem with a boiler and thermostat that appeared not to be working together, and the house was permanently freezing whilst the thermostat thought it was about 20C. An engineer came out to look at it and found it to be a really simple problem with a really simple solution that only took about ten minutes to fix, then he checked all the radiator thermostats too, just in case there was a secondary problem. Very quick, efficient, neat, and polite man! Definitely recommending AA to… Read Full Review

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★★★★★

“Quick effective response”

Written on: 30/01/2015 by efVance489 (1 review written)

Called to report that one of my radiators was not heating up. Issue was resolved on the same day as issue reported. Very pleased with the quick response and effective service… Read Full Review

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★★★☆☆

“boiler repair”

Written on: 30/01/2015 by DominiqueSalisbury (1 review written)

My boiler went off at 5pm on friday,I immediately rang repairs, who said the next appointment was between 8am & noon the next day, as I am 76yrs old & live alone I thought this should have been dealt with earlier. The engineer duly arrived & said it needed a new control panel & wouldn't be done until Monday am. This was one of the coldest weekends this year & I felt let down, not by the Engineer but by your system as I had only fan heaters & no hot water for 3days.Surely response should be… Read Full Review

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★★★★☆

“Central heating boiler fault”

Written on: 30/01/2015 by Murray371 (1 review written)

My central heating boiler failed with a fault code during a period of very cold weather. I called early on a Monday morning and was promised an engineer the following morning - a disappointment as I had hoped for a same day response. The engineer arrived as promised and found a system clogged with dirt left from the installation 2 years earlier, he cleared the filter, restarted the system and recommended a power flush asap (he advised not covered by my contract). He also found and replaced a… Read Full Review

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★★★★★

“Very speedy”

Written on: 30/01/2015

I called AA about a plumbing emergency, they got a plumber out in an hour on a Sunday! The problem was fixed very quickly and AA called me later to make sure all was well. Service was brilliant, we had a new baby and would have struggled to sort it ourselves. One phone call and it was resolved… Read Full Review

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★★★★★

“Emergency locksmith”

Written on: 28/01/2015 by tlj102030 (1 review written)

I was very impressed with the service. The tradesman was very helpful and arrived within time frame given. I was kept informed via telephone of the progress of the visit… Read Full Review

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★★★★★

“boiler service”

Written on: 17/01/2015 by 324Duckworth (1 review written)

good service .only downfall he forgot to switch the heating back on when he left, good job i knew what to do… Read Full Review

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