Instead of calling AA emergency response, it's better to call around instead. I got an initial membership and they told me "I just have access to their database of contacts" which is a bit silly because anyone can call around to find a technician. The kicker was when I actually needed them for a gas leak and they couldn't do it as it wasn't covered. Huh? I won't be renewing my insurance.

Thanks AA. Great service. Broke down and the AA were expedient in their attendance. They got me home safely. I would most certainly reccomend.

Booked a boiler repair for between 8am to 1pm. No one turned up so I called them. They spoke to Homeserve then said “oh yeah there’s no one available to look at that make of boiler. They’ll update you on Monday.”. So I had an agreed slot, after I had told them the make of the boiler, and not only do they not show up, but they didn’t even call to tell me they weren’t coming round, it was only by calling them that I got any info. If they couldn’tt look at our make of boiler then why set the appointment?! Awful service, cancelling my policy as soon as possible. Wasted half a day waiting for them to show up, the least I deserved was a call to tell me they weren’t coming. Shocking. 

Re. AA Central Heating Plus & Home Response PLus After having to claim on our AA home policy to fix our toilet, we ended up waiting weeks without any of the AA plumbers actually managing to work out the problem, or fix it. After taking 2 days off from work and waiting in for 2 different plumbers to visit (with much tutting, sighing and shaking of heads), neither managed to work out that it was just the 'push button' on the concealed cistern that didn't work. I later found out that this part is available on the likes of Amazon and plumbing sites for around £6! We received many calls over several weeks from the AA trying to assure us that the parts for our toilet had been ordered and that it would be fixed very soon... The wrong parts were ordered twice and we were unable to wait any longer, so we ended up having to call a professional plumber ourselves to resolve the problem. The AA were very quick to take the £50 excess payment from me on the phone - which I should point out has still not been returned to me even after they said they would! This was an extremely frusting, and time consuming experience and I certainly would not recommend the AA or this policy at all.

Monthly price seems reasonable for boiler cover and annual inspection at first, but you do have to pay £99 if you have a problem. You might consider this ok if you have a reliable boiler, but our experience was that the person who did the first annual inspection actually ruined the hot water supply, which worked fine before he messed with it, then when we called them out (paying £99 don't forget), they declared the boiler beyond economic repair, also saying parts were not available. The parts are readily available, I have checked. Do not even consider these jokers. They are not interested in fixing your boiler, as soon as it's over a certain age they just want to sell you a new one, through their local "partners", of course. Everyone's winner, except the poor customer. Finally, the boiler was repairable at a cost of £0.00. I found out what the fault was ( water pressure), and fixed it myself. Unfortunately we have to pay the remainder of the AA Home contract even though we can't claim on it. AVOID.

My mother hade her boiler looked at by Swale heating, they said a seal was faulty and have shut down her boiler. They left warm air heaters but this made my mother cough all the time. Constant phone calls to AA and Swale to be told it will be repaired on Friday. My mother will have been without hot water and heating for 8 day and she is 83 and has just come out of hospital. What a sorry state that older people are treated like this. Shame on both these companies. I and i hope others will have nothing to do with these companies ever again.

HAD TO DEAL WITH LEAK ALL DAY AND NIGHT,ASKED TO GET PLUMBER MYSELF.....WHA AM I PAYING FOR...! LEFT ME WITH NO HEATING OR HOT WATER, EVEN WITH AA HOME INSURANCE...... I ALSO HAVE CAR AND BREAKDOWN INSURANCE....TIME TO CHANGE.

Boiler fitted by AA 18 months ago. Broken down today, coldest day this year. No heating or hot water. Call in morning. Told I have a £99 excess to pay to get my waranteed boiler fixed. Unhappy, agreed to pay. Told an engineer would call me within 2 hours. 10 hours later, no call. I spend 45 mins on hold calling again. Told someone would call within 2 hours. No call as of 4 hours later. House now down to 9 degrees. Coats and jumpers on. Cannot get through.

Please do yourself a favour and dont go anywhere near this excuse for homecare cover. Boiler broke down 7 days ago and desite phoning every day still no has arrived to fix it even though its sub zero temps. They sent out an engineer the first day to find what the problem was. Boiler needed a new circuit board. Since then, even tho i have the top policy which does cover the circuit board no one has come to fix it. When i phone everyday they tell me they are assessing it. Now yesterday i phoned again and was told someome would call shortly to discuss a time to come and fix it. No one called. Phone today again and was told someone would phone me in 5 minutes to arrange a time. An hour later no ones called. How AA can put there name to this is beyond me. Its a joke! 7 days and still no heating. Please, please, dont go anywhere need AA Homecare.

I took out AA Central Heating plus in late September and in early October I received a letter from "Swale Heating" acting as agents for the AA giving me a date for servicing then on the morning of the appointment it was cancelled.That worried me about the quality of the protection rang the AA up to say I was unhappy with the potential response in the event of a breakdown. They assured me that breakdowns were handled prompt. Yesterday Swale arrived to service the boiler and quickly identified a problem and served me with an "At Risk" notice turning off the boiler.Contacted the AA and they were useless they could not do anything till Swale contacted them which took hours.It is now evening and we are without hot water and heating and no one seems interested. Then thankfully I receive a call from Swale Heating telling me an engineer will call sometime that evening No one called or came.It was left me me to contact the AA to find out what was going on they were useless I was then given an appointment anytime between 8am and 10pm that really is Customer Focussed. I have no confidence that the engineer will turn up and bitterly regret changing my boiler cover from British Gas to the AA. Yes it was cheaper but the level of service is poor.If you are thinking of switching to the AA do not do it.The whole experience has been very stressful. The welcome letter states in bold letters "Feet-Up Reassurance" Trust me it is anything but!

We went with the AA as we had young children and didn’t want our boiler breaking down over the winter. The first year was fine and we renewed the policy in September. We had to wait a month before we could have our boiler serviced and when it came to booking it, they said they can’t do it until March the following year as between Oct to Feb they only dealt with call outs. I explained that I didn’t want my boiler serviced in March and what was the point in that? Eventually they gave in and sent a sub contractor SWALE. He cleaned the boiler with wet wipes, stuck a sticker on the front and nothing more. After the SWALE engineer had left, I noticed that he had thrown the wet wipes down the toilet! I rang to complain. The AA did nothing. Two months later the boiler was making a noise so they sent another sub contractor around. This company was called MITIE. They changed the wrong part in the boiler and the problem was not resolved. I refused to have any subcontractor back and insisted that they sent their own engineer. He changed the correct part but the same part developed a fault 8 months later. I made a claim and had to pay another excess which I was told would be refundable as the part was faulty. I have to date never received this refund of £99 and currently have a complaint ongoing. In short, avoid the AA Boiler Cover if you want to avoid sub contracting cowboys in your home. One star is too generous.

I have been a member of AA home emergency for 7 years. We joined for peace of mind if anything should anything go wrong. The first time I called AA about 4 years ago, we had water leaking from shower tray to the outside, the response person said it was the sealant that needed renewed and that didn't come under our policy as it was maintenance. My husband renewed the sealant but it still leaked. We paid for an independent plumber who found that the waste pipe had a crack, which he fixed at a cost. I kept the policy running thinking it was just bad luck on our part. Last night after a bit of diy renewing upper hall flooring my husband put a screw nail through a heating pipe resulting in water running from the ceiling. I rang AA only to be told that they didn't cover oil fired central heating systems and couldn't fix copper pipes. Again we had to fix it ourselves at a cost to us. I phoned AA this morning to cancel my policy only to be told as I have 9months still to run on the policy I would need to pay £80, the equivalent of the remainder of the policy term. I have paid nearly £1000.00 for nothing and if I had kept that money in a tin at the back of the cupboard we would still have funds in case anything else should happen. All in all I am very unhappy with AA home emergency and would urge everyone to really consider if they would be better keeping their money and earning the interest on it rather than giving the AA the money and any interest it would accumulate. All said the customer service advisor has noted on my account not to renew next year. VERY UNHAPPY. DD- service.

At 8am on the 10th August I called your AA emergency home response number as I had a leak that was spreading across my front room celling. I was informed that as I was able to isolate the leak by turning the water off, an engineer would be with me between 12pm and 3pm that day. At 2-30 I rang as no-one had arrived, I was informed he was on his way, at 3pm I had another phone call to say he was just leaving and would be at my house in 60-90 mins he eventually arrived at my property at 4-50pm I had taken the afternoon off work as I was initially told between 12 and 3pm. !!!! he was at my property for 10 mins and said he would have to order a part and that if we had sent photo it would have saved him coming !!!!!!!. On 12th August I rang at 8am for an update I was informed that part was there and an engineer was going to pick it up, I phoned again at 11am and was told he hadn’t collected it yet, I then received another call at 11-30 informing me that the part was still on order and it will be 2-3day delivery !!!!!!! why was I lied to ????? I phoned again twice on 14th August for updates to be informed that part was still not in , I phoned again on 15th August to be informed that the part may be obsolete and in fact no order had been placed for the part as they were unable to find it!!!!!! again why lie to a customer I phoned again on 16th August to be advised that they were sending an engineer out with more experience !!!!!! for a 2nd opinion, are sending inexperienced engineers to jobs ?????? he arrived and promptly diagnosed the problem and was able to locate and order the parts I needed within 15 mins of arrival, why was this not done on 10th August??. By this time I had been without hot water for 6days with 5 adults and a 5 month old baby in the house, 3 of the adults work in construction, I appreciate you booked a room at the premier in for washing facilities but this was a 8 mile round trip every time someone wanted a shower !!!! I finally thought that the problem was going to get sorted when I received a phone call informing me that I wasn’t actually covered, despite checking when I made the initial call on the 10th August, WHY WAS I THEN TOLD AFTER 6 DAYS I WAS NOT COVERED !!!!!!!!!!!!!!!. I then had to source a plumber who again was able to source the parts immediately and repaired it the following morning costing me £160.

My boiler broke down early doors on Monday. I have home response plus. My husband is a heating engineer and advised that the fan was the problem. Assured a visit from an engineer within 4 hours. 9 hours later an engineer arrived with a stinking attitude - didn't want to be here. Had a quick look - told us that we'd be lucky to get the bit within 3 days and left - without putting the boiler back together. Telephoned AA - extremely poor customer service. Explained I have diabetes with poor circulation and rheumatoid arthritis so dont do well especially in the mornings if it's cold. Little sympathy. Advised it would go before a manager but don't expect an answer until tomorrow. Supplied all the necessary phone numbers and who could be contacted etc. My husband went into work and they had left a lengthy messsge on his machine, apologising but promising that an engineer would call on Tuesday. We have had to chase both the engineers and the AA to try to pin them down on a response time. I am sitting here on Thursday morning STILL with no hot water or heating. The shambolic attitude of a company and response to someone with a chronic illness is mortifying. I was offered to go to a hotel - as per policy, but when they checked, the only premier inn was 18 miles away and too much bother for work etc. I was then asked to find my own hotel which would be better suited and submit my bill. To say I am angry, let down and disappointed is a complete understatement. I have a couple of policies with this company and have been a loyal customer for many years. No more. I would strongly advise NOT to use this company if you are expecting a quality service.

Plumbing leak reported 8 days ago - now contacted AA about ten times and have had four visits from three different plumbers without a resolution. I feel that there is very poor communication between the AA and its contractors and no proactive contact with the customer - you have to chase them at every stage to organise a revisit and are then made to wait an unacceptably long time for the next visit. I would not recommend this cover as it is nothing like the "emergency response service" (equivalent to vehicle breakdown cover) that the AA creates the impression of in their marketing.

Boiler broke down 9 days ago so no heating or hot water..... Still being let down by 3rd party engineers, being lied to by the AA also and given false information by call centre operators. 2 engineers havent been able to fix my boiler and waiting on new parts that apparently werent ordered on the first visit. Told i must get a power flush done on my system before they would fit new parts, which i arranged at high cost to myself as not covered by the policy... Only to be contacted today to say i had been misinformed by call centre operators and the new parts werent now covered in my policy??! So all in all im now left with a broken boiler, a young child in the house, freezing and no hot water. If you have any sense steer clear of the AA, i have cancelled my policy.

My boiler broke down, was told engineer in my area was sick and they couldn't get anyone out for 5 days, despite very cold weather. This is suppose to be home emergency. Go else where for cover as the AA is clearly not to be trusted, unless you read the selected reviews they post on their website.

Boiler broke and AA engineer fitted new parts end of November. Boiler stopped working again 2 weeks later. Different AA engineer attended and condemned boiler . This was week before Xmas advising me Boiler was leaking dangerous gas into the Home, a safety risk, which had not been picked up on first visit. Engineer told me he would have to report this to his boss ! Left us with no Heating over Xmas . AA Audit department phoned me and wanted to send a Senior Engineer out to investigate the work that had been completed so far by the 2 engineers. Senior Engineer attended in January and told me I would receive a detailed report of his findings and member relations would be in touch. 4 weeks later I have heard nothing . I still have no Heating . Have made a formal complaint and have received an auto reply advising it could take 8 weeks to investigate. I would never recommend the AA for Heating cover, stick to British Gas, they know what they're doing and British Gas don't put your life at risk !!