Avoid this supplier!

Wood N Beyond - www.woodandbeyond.com
★★★★☆
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PeterJohnBates's review of Wood N Beyond - www.woodandbeyond.com

“Avoid this supplier!”

★☆☆☆☆

written by PeterJohnBates on 25/02/2016

I cannot emphasise enough how shocked we were at both the service and nature of this supplier and the effort they made in an attempt to deceive / bully us into accepting wrongly delivered flooring!
Having visited their showroom we placed a large order of expensive engineered wood flooring. As they had no samples we took photos of the display board, comprising 3 long planks with the name and code number placed at the top. We had to pay the full cost prior to delivery. They delivered the flooring some 10 days later which looked nothing like that in the showroom and had the appearance of a very cheaply finished product, therefore, it was turned away. I immediately contacted the office thinking it was a simple mistake on their side and was told that I was wrong to have turned it away as they had delivered the right product and would have to pay. Nothing I said or wrote to them was acknowledged and they continued aggressively to accuse me of being wrong. I said that I would come into the showroom the next day to discuss the variation. When I arrived a new display board of 3 planks had been made using the wood from the rejected delivery with the old code number at the top! I asked to see the manager who whilst looking at the new display board and several photos taken of the (hugely different) original, some 12 days earlier, denied any differences! He shouted at me to leave the showroom and was very insulting. At this point they stopped communication with me and I think it is only because I stood upto them and threatened to contact trading standards, the office of fair trading and the police for 'deception' that I got my money back 10 days later. We cannot be the only people to have suffered the bullying / criminal tactics employed by Wood and Beyond!?

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