Wallpapers of Distinction Reviews - www.wallpapersofdistinction.co.uk

★★★☆☆
3.0 / 5
37
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Wallpapers of Distinction - www.wallpapersofdistinction.co.uk

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Latest Reviews

★☆☆☆☆

“Very, Very Very Poor customer service”

Written on: 30/11/2016 by belmor8 (1 review written)

I placed an order on the 28.10.2016 for 2 rolls of wall paper and wall paper paste. I was told that it would be with me withim 7 days. I am still waiting for the goods. Every time I chase, I get fobbed off to the mystry advisor. He doesn't return phone calls or give accurate information, he also seems to be the only person who can authorise refunds, track parcels. He doesn't ever seem to be in the office. Avoid this company if you want to get your wall paper delivered on time… Read Full Review

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★☆☆☆☆

“Apalling service - steer clear!”

Written on: 25/11/2016 by AngryofNorfolk (1 review written)

The wallpaper I ordered on line was advertised wth a three to five day delivery and a promise of email notification on despatch. Eight days later I chased the order by email with no reply and again after nine days with no reply. On telephoning on day 10 I was put constantly on hold and eventually cut off, the line remained dead. I telephoned their parent company which I discovered on the Internet and was told the order would be with me the next day. Despite waiting in all day it never arrived… Read Full Review

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★☆☆☆☆

“Shocking company not to be trusted”

Written on: 22/11/2016 by 204Wells (1 review written)

I ordered some wallpaper on this site 19 October and after waiting a couple of weeks phoned to see why it hadn't been delivered. After thin excuses about unexpected delays I was promised it would be sent, and it still did not come even though my credit card had been debited on the point of order. Still more delays, then I noticed they even avoided answering my phone calls so I switched to friend's mobile and hey presto they answered immediately. More excuses, more delays. Eventually ordered the… Read Full Review

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★☆☆☆☆

“Don't trust! ”

Written on: 14/11/2016 by FelicityFitzgerald473 (1 review written)

Ordered wallpaper rather than importing from newzeland thought it was best to order from a uk company as it was needed quickly. Wallpaper never recieved kept getting fobbed off by the manager and the girl that works on the phone. Told me refund would be processed, never was. In the end I opened a case through my bank and luckily they managed to take my money back as it was paid with my bank card. This process took months… Read Full Review

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★☆☆☆☆

“3 months no refund!!!!”

Written on: 11/11/2016 by Gallegos497 (1 review written)

3 months and still awaiting refund. Phoned no one answers, was assured last month would get and alas still not received!!! Chased again today and no joy!! Not happy as owed £232 which could be put towards something needed rather than sat in someone else's account angry!!… Read Full Review

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★☆☆☆☆

“Totally incompetent”

Written on: 01/11/2016

These people are absolutely hopeless. I only wanted one roll of wallpaper for a chimney breast. It didn't arrive. I emailed. No-one replied to my email. I telephoned- eventually someone got back to me. The wallpaper had been dispatched to the wrong address. I did not receive a VAT invoice, so I asked, in September, for them to send me one & today- 1st November- they have failed to do so. Totally incompetent… Read Full Review

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★☆☆☆☆

“No wallpaper, no refun, insults from manager what a joke”

Written on: 22/10/2016 by Dobsonsb331 (1 review written)

I purchased a wallpaper and was told to expect it within 5 days, after this time I called and was told firstly there was a delay, then secondly it didn't make it on the delivery van, I was told lie after lie. The manager then went on to insult me and make me feel like I was in the wrong to chase up on my order. I was still waiting for my refund it has been 16 days and they have been radio silent. Do not purchase from the company, he is an absolute joke who had no respect for his customers or… Read Full Review

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★☆☆☆☆

“No wallpaper, no refund. I would not trust this company.”

Written on: 11/10/2016 by lauriecansfield (1 review written)

My partner placed an order worth around £800, also paying £65 for next day delivery. The wallpaper was not delivered, at all. The order was for a house refurbishment, and the missing wallpaper held up the decorators by at least 2 days while we arranged a replacement elsewhere at additional expense. Both my partner and I had to make several phone calls each to the manager to get to the bottom of it, to eventually be told the wallpaper had been delivered and signed for (by an elusive… Read Full Review

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★☆☆☆☆

“No stock - refund took almost a month”

Written on: 26/09/2016 by Cailyne416 (1 review written)

Ordered 2 rolls of wallpaper & my card was charged. After a week with no updates to my order I contacted them by phone. Was advised a mistake had been made as the paper was not in stock & had been discontinued & my card would be refunded accordingly. After countless phone calls to them, occasionally getting to speak to the elusive manager, I finally received a refund just inside of 1 calendar month! The staff are very friendly & sound extremely embarrassed by the poor service from the company… Read Full Review

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★☆☆☆☆

“AWFUL EXPERIENCE”

Written on: 23/09/2016 by Mayez453 (1 review written)

Thoroughly 'rubbish' service from this company. Waiting weeks for wallpaper with rude manager who is absolutely clueless… Read Full Review

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★☆☆☆☆

“Do Not Use - No Refund after over 2 months of waiting”

Written on: 13/09/2016 by zuFournier361 (1 review written)

I ordered 3 x rolls of wallpaper from this company which arrived significnatly later than the 2-3 days quoted on the site. In the event, the paper was not required and so I contacted the company for the returns code I needed according to their website. That wasn't forthcoming either. I eventually returned the goods - unopened - with the order number as instructed as the manager hadn't time to generate a code. After 2 weeks of no refund I called to check they had received the return, they had… Read Full Review

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★☆☆☆☆

“Do not buy from this copany”

Written on: 03/08/2016 by Maxwellu50 (1 review written)

After loolking on the website the paper i needed indicated it was in stock. After phoning to confirm this! With Which the young girl went off the phone to check the stock. I was then told they had plenty, so placed an order . Ater waiting over a week! 3/5 day delivery on website. i phoned to ask when it was due only to be told it was speical delivery and had to be ordered. It was never in stock just a blatant lie to get your money asked for a refund that was a lot harder than them taking my… Read Full Review

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★☆☆☆☆

“Poor communication”

Written on: 05/07/2016 by Giselleh150 (1 review written)

I don't think I can recommend this company unfortunately. They have a good range of wallpapers but it takes a long time after you order to even get an acknowledgment. It was impossible for me to sort out a return, I ended up waiting ages, no clue what's going on, little response to emails, can't get through to manager. Really stressful. Bad experience. … Read Full Review

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★★★★★

“Happy customer”

Written on: 03/07/2016 by MiahEaton488 (1 review written)

Couldn't fault the service I received in any way. Very happy with the wallpaper and the service that I received. Will be buying from here again and wouldn't hesitate to recommend this site… Read Full Review

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★★★★★

“Too much choice”

Written on: 02/07/2016 by Antoniok366 (1 review written)

The only problem with this website is that they have too many gorgeous wallpapers to choose from. I ordered 35 samples, of which I found 7 that I loved. Thankfully when I called them (which you don't always think to do when buying online) they were able to advise me which ones would be best for the 2 rooms I am decorating. The person I spoke to really knew their stuff, which really surprised me. The wallpaper arrived very quickly and well packaged. I am really happy with the choice I made in… Read Full Review

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★★★★★

“Great service”

Written on: 30/04/2016 by SoniaMurray364 (1 review written)

I am very impressed by the service received, will certainly recommend to friends and buy again… Read Full Review

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★☆☆☆☆

“Takes your money with no intention of sending wallpaper”

Written on: 25/03/2016 by McCullochkl50 (1 review written)

I wish I had read the reviews on this site before ordering 2 rolls of wallpaper in February. Suffice to say no wallpaper delivered, and no refund received. The guy is an obvious liar and just keeps saying he doesn't know why the wallpaper hasn't arrived (could it be he hasn't paid the manufacturer?), and he doesn't know why the credit card refund hasn't appeared on my account (could it be he hasn't processed it?). When you ask for a receipt/proof he has processed the credit card refund he says… Read Full Review

Rippedoffandannoyed's Comment

Written on: 14/05/2016

Agree - just had the same done to me

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★★★★★

“Knowledgeable, helpful, communicative, fast”

Written on: 13/03/2016 by sazjo (1 review written)

No roll calculator on this site, but I phoned them and they worked it out for me. Even though it was quite complicated they worked out the correct number of rolls which saved me the bother of having to over order and send the spare back. They also advised me about the correct paste to use, the result being the perfect finish which looks great. They sent lots of emails and text messages keeping me informed as my order progressed which it did very quickly. The wallpaper arrived the day after it… Read Full Review

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★★★★★

“Beautiful wallpapers”

Written on: 06/03/2016 by Shanem459 (1 review written)

With so many beautiful wallpapers to choose from I found it really hard deciding what to buy. In the end I chose a classic black and white tree design which looks stunning in my lounge. I phoned the company and they helped me to calculate how many rolls I needed and advised me about which paste I needed. The wallpaper turned up very quickly and well packaged. I will be ordering from this company again and would strongly recommend them to anybody wanting to create a beautiful home. I have… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY!!”

Written on: 29/02/2016 by kazfielding (1 review written)

We bought online two rolls of wallpaper but the order did not appear in my email. They mixed-up our order and sent me loads of text messages -- but when I said I wished to cancel the order and requested a refund they have not. This is since January.There is something very seriously amiss with this company and the management. I wish I had read the reviews here first. I feel so taken advantage of and frustrated, he won't return our money as he has promised; and yet has not done so after so many… Read Full Review

Rippedoffandannoyed's Response to kazfielding's Review

Written on: 14/05/2016

Agree 100% with you - the positive reviews on here must be fake

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Nationalflight's Response to kazfielding's Review

Written on: 24/05/2016

Have you tried approaching your bank? You should be able to raise a dispute on a credit or debit card payment. Good luck.

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