Wallpapers of Distinction Reviews - www.wallpapersofdistinction.co.uk

★★★☆☆
2.6 / 5
46
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Wallpapers of Distinction - www.wallpapersofdistinction.co.uk

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Latest Reviews

★☆☆☆☆

“Took my money but never sent me the goods”

Written on: 27/12/2016

I ordered wallpaper from this company in august. The cost was around 450 pounds and money was taken off my credit card straight away. I was then told that one of the wallpaper I had ordered was out of stock but they would have it in september so we agreed on delivery in september. Nothing was delivered by october so I contacted Wallpapers of distinction and got no reply back. Finally in november I asked for my money back but still no answer. I was lucky to have bought the goods with a credit… Read Full Review

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★☆☆☆☆

“Wallpaper of distinction ”

Written on: 23/12/2016

I will NEVER use this company again! They took over 3weeks to send the wallpaper even though they took the money out of my account two days after the order . I rang the company numerous times and was told they would ring back...they never did. I spoke to 3 different charming people who said they would look into it and call me back ...they never did. I was actually grateful when the paper arrived the day before the decorator. I saved £2 a roll compared to John Lewis but I regret I didn't pay… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 22/12/2016 by Hortonxw20 (1 review written)

Don't deliver on time. Avoid!… Read Full Review

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★☆☆☆☆

“Remember 'Crown Currency Exchange'? If not, look them up!”

Written on: 22/12/2016

I lost £500 by ordering currency from them just as they went into liquidation, administration or whatever they did to trick customers of their cash. I wouldn't be surprised if Wallpapers of Distinction / Highclare Interiors are about to do the same. So many similar experiences described here in recent weeks, are they about to liquidate at the end of the Christmas rush? They've had £492 of my money since 16 November and I've experienced their disgusting lack of communication tactics and… Read Full Review

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★☆☆☆☆

“Absolutely avoid. They will take your money and you...”

Written on: 19/12/2016 by IsabelaMartin85 (1 review written)

Absolutely avoid. They will take your money and you will not receive the products or any refunds. The owner has a track record of setting up and dissolving companies. They are being investigated by all sorts of trading standards and fraud offices. Avoid. Avoid. Avoid… Read Full Review

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★☆☆☆☆

“Relieves you of your cash, then dodges your calls”

Written on: 19/12/2016 by 24Gutierrez (1 review written)

Worst experience I have ever had ordering anything online. I ordered wallpaper from them in October that never showed up. Two months later, no wallpaper. I emailed a dozen times - no response. I called over and over (internationally) and only ever had someone pick up ONCE - and after giving them my order ID, they promptly said "oh, someone else is working on your order, they'll call you back" and hung up on me. No call back. Nothing. One morning, I called every 5 minutes for an hour and… Read Full Review

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★☆☆☆☆

“no refunds when order cancelled”

Written on: 18/12/2016 by Riley140 (1 review written)

I ordered 3 rolls of wallpaper at£46 p r foolishly paid by b a c a few days later ordered 2 m fabric and paid by bank card £92. every excuse in the book why not received . I decided to cancel full order firstly by phone then by e-mail . told £92 sent back and would arrange to pay the b a c . So fare not a penny has been received and 23 days have passed.They no longer answer phone calls or reply to e-mails.POLICE NOTIFIED AND MY BANK. STAY WELL AWAY FROM THIS COMPANY… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 16/12/2016 by Enriques290 (1 review written)

The If I could mark a minus star rating I really would. From the incredibly terrible web track your order which does not not change. Through to the "somebody else is dealing with that order" excuse or even the "The warehouse is closed" Nothing at all would excuse taking your money and waiting over a month for the wallpaper to not arrive. Really if I had wanted to deplete my account by over £200 and not receive anything in return I would have taken the money out of the cash machine and… Read Full Review

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★☆☆☆☆

“Terrible service. Some days I could not even reach...”

Written on: 06/12/2016 by 170George (1 review written)

Terrible service. Some days I could not even reach them by phone (I called about five times between 13:00-18:00, and nobody answered) to receive an update about my order. The order arrived very late. This delayed the decorators in completing their work. When someone did answer the phone, I received confused and inconsistent answers from different staff members, who always stated they would call me back to try and give me an update regarding the arrival of my order. Of course, that was never… Read Full Review

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★☆☆☆☆

“Very, Very Very Poor customer service”

Written on: 30/11/2016 by belmor8 (1 review written)

I placed an order on the 28.10.2016 for 2 rolls of wall paper and wall paper paste. I was told that it would be with me withim 7 days. I am still waiting for the goods. Every time I chase, I get fobbed off to the mystry advisor. He doesn't return phone calls or give accurate information, he also seems to be the only person who can authorise refunds, track parcels. He doesn't ever seem to be in the office. Avoid this company if you want to get your wall paper delivered on time… Read Full Review

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★☆☆☆☆

“Apalling service - steer clear!”

Written on: 25/11/2016 by AngryofNorfolk (1 review written)

The wallpaper I ordered on line was advertised wth a three to five day delivery and a promise of email notification on despatch. Eight days later I chased the order by email with no reply and again after nine days with no reply. On telephoning on day 10 I was put constantly on hold and eventually cut off, the line remained dead. I telephoned their parent company which I discovered on the Internet and was told the order would be with me the next day. Despite waiting in all day it never arrived… Read Full Review

122333's Response to AngryofNorfolk's Review

Written on: 19/12/2016

Hi, is it highclere who are the parent company? I'm still chasing a refund from a returned roll 6 months ago!

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★☆☆☆☆

“Shocking company not to be trusted”

Written on: 22/11/2016 by 204Wells (1 review written)

I ordered some wallpaper on this site 19 October and after waiting a couple of weeks phoned to see why it hadn't been delivered. After thin excuses about unexpected delays I was promised it would be sent, and it still did not come even though my credit card had been debited on the point of order. Still more delays, then I noticed they even avoided answering my phone calls so I switched to friend's mobile and hey presto they answered immediately. More excuses, more delays. Eventually ordered the… Read Full Review

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★☆☆☆☆

“Don't trust! ”

Written on: 14/11/2016 by FelicityFitzgerald473 (1 review written)

Ordered wallpaper rather than importing from newzeland thought it was best to order from a uk company as it was needed quickly. Wallpaper never recieved kept getting fobbed off by the manager and the girl that works on the phone. Told me refund would be processed, never was. In the end I opened a case through my bank and luckily they managed to take my money back as it was paid with my bank card. This process took months… Read Full Review

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★☆☆☆☆

“3 months no refund!!!!”

Written on: 11/11/2016 by Gallegos497 (1 review written)

3 months and still awaiting refund. Phoned no one answers, was assured last month would get and alas still not received!!! Chased again today and no joy!! Not happy as owed £232 which could be put towards something needed rather than sat in someone else's account angry!!… Read Full Review

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★☆☆☆☆

“Totally incompetent”

Written on: 01/11/2016

These people are absolutely hopeless. I only wanted one roll of wallpaper for a chimney breast. It didn't arrive. I emailed. No-one replied to my email. I telephoned- eventually someone got back to me. The wallpaper had been dispatched to the wrong address. I did not receive a VAT invoice, so I asked, in September, for them to send me one & today- 1st November- they have failed to do so. Totally incompetent… Read Full Review

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★☆☆☆☆

“No wallpaper, no refun, insults from manager what a joke”

Written on: 22/10/2016 by Dobsonsb331 (1 review written)

I purchased a wallpaper and was told to expect it within 5 days, after this time I called and was told firstly there was a delay, then secondly it didn't make it on the delivery van, I was told lie after lie. The manager then went on to insult me and make me feel like I was in the wrong to chase up on my order. I was still waiting for my refund it has been 16 days and they have been radio silent. Do not purchase from the company, he is an absolute joke who had no respect for his customers or… Read Full Review

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★☆☆☆☆

“No wallpaper, no refund. I would not trust this company.”

Written on: 11/10/2016 by lauriecansfield (1 review written)

My partner placed an order worth around £800, also paying £65 for next day delivery. The wallpaper was not delivered, at all. The order was for a house refurbishment, and the missing wallpaper held up the decorators by at least 2 days while we arranged a replacement elsewhere at additional expense. Both my partner and I had to make several phone calls each to the manager to get to the bottom of it, to eventually be told the wallpaper had been delivered and signed for (by an elusive… Read Full Review

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★☆☆☆☆

“No stock - refund took almost a month”

Written on: 26/09/2016 by Cailyne416 (1 review written)

Ordered 2 rolls of wallpaper & my card was charged. After a week with no updates to my order I contacted them by phone. Was advised a mistake had been made as the paper was not in stock & had been discontinued & my card would be refunded accordingly. After countless phone calls to them, occasionally getting to speak to the elusive manager, I finally received a refund just inside of 1 calendar month! The staff are very friendly & sound extremely embarrassed by the poor service from the company… Read Full Review

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★☆☆☆☆

“AWFUL EXPERIENCE”

Written on: 23/09/2016 by Mayez453 (1 review written)

Thoroughly 'rubbish' service from this company. Waiting weeks for wallpaper with rude manager who is absolutely clueless… Read Full Review

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★☆☆☆☆

“Do Not Use - No Refund after over 2 months of waiting”

Written on: 13/09/2016 by zuFournier361 (1 review written)

I ordered 3 x rolls of wallpaper from this company which arrived significnatly later than the 2-3 days quoted on the site. In the event, the paper was not required and so I contacted the company for the returns code I needed according to their website. That wasn't forthcoming either. I eventually returned the goods - unopened - with the order number as instructed as the manager hadn't time to generate a code. After 2 weeks of no refund I called to check they had received the return, they had… Read Full Review

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