Wallpapers of Distinction Reviews - www.wallpapersofdistinction.co.uk

★★★☆☆
3.3 / 5
13
50% of users recommend this
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Wallpapers of Distinction - www.wallpapersofdistinction.co.uk

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Latest Reviews

★☆☆☆☆

“Steer clear of this company”

Written on: 25/06/2015 by GeorgeSampson428 (1 review written)

I ordered wallpaper 6 weeks ago. The money was immediately taken out of my account, but the wallpaper failed to arrive. Phoned to chase up the order after 2 weeks and was told that something had gone wrong with my order and they would look into it. They never got back to me. The phone is rarely answered, and my now countless emails have never received a reply. When we have managed to speak to a man, he assured my husband that the money had been refunded, and it just 'hadn't got to my bank… Read Full Review

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★☆☆☆☆

“Terrible service ....... ”

Written on: 24/06/2015

I don't normally bother to write reviews on line but in this case the service was so bad I felt compelled to. Ordered wallpaper which ended up taking weeks to arrive correctly. This company never call you back when your order fails to arrive, they make all sorts of excuses about why your order has gone wrong. The fact the order went wrong more than once suggests this is how they do business. Very poor experience - would never use this company again, which I believe is connected with… Read Full Review

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★☆☆☆☆

“Aweful service ”

Written on: 22/06/2015 by Dp78 (1 review written)

get the feeling that this company take your money and order then forget about you. Only placed one order with them, have been promised delivery and information on at least 3 occasions and still waiting 10 days later. How they operate against their competitors I do not know, as an interior designer I order 20+ rolls a month, I certainly won't be using this sham again, most disappointed… Read Full Review

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★☆☆☆☆

“not arrived!”

Written on: 20/06/2015 by Welchwc169 (1 review written)

Ordered three rolls of wallpaper 2 weeks amounting to 180 pound. Money was taken a day after ordering and still have not received a confirmation email. I have emailed them asking for an estimate on delivery and still had no response. After reading other reviews on here i am slightly worried it will not arrive. Those of you who have also waited a long time did it eventually arrive? Would not order from Wallpapers of Distinction again or recommend. Terrible customer service! … Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE nil STAR RATING none if option...”

Written on: 20/06/2015 by Sheldonn444 (1 review written)

I echo the review of the last customer. We ordered 2 rolls of expensive paper and paid for it online. No order confirmation was emailed. NO paper either. After chasing them we were told the paper was being shipped in from abroad and they would keep us informed. Finally we had to order elsewhere due to decorator commitments and asked for a refund. Was told it would be processed. We are now 2.5mths from date of order and no refund received. The Director, advises it has been processed their end… Read Full Review

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★★☆☆☆

“Disappointing service”

Written on: 05/06/2015 by Meghan353 (1 review written)

Placed an order for over £100 via website was concerned no confirmation email received - was instructed I would receive email to say order had been dispatched - never did Had to contact twice once to see if order received and again to see if it had been dispatched The gentleman who answered seemed neither interested or shared any of my concerns regarding my order Unfortunately do to the lack of customer service I will not use this site again - very disappointed… Read Full Review

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★★★★★

“Fantastic service”

Written on: 22/02/2015 by Joanne95 (1 review written)

Customer service was great, they helped me to calculate the correct number of rolls and advised on delivery timescales. Text message and email updates gave me a 1 hour delivery window so that I didn't have to wait in. Now I just need to choose the wallpaper for the rest of the house, they have so many to choose from… Read Full Review

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★★★★★

“Gorgeous wallpaper”

Written on: 01/11/2014 by Maryjane89 (1 review written)

Love my new wallpaper, looks gorgeous. Arrived fast and well packaged, great website… Read Full Review

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★★★★★

“Reliable service every time”

Written on: 06/09/2014 by JaylynnMahoney (1 review written)

We have now ordered 5 times since moving into our new house, each time we've received perfect service. Each order has been on time or early, well packaged and in perfect condition. Their customer service team have always been really helpful and provided excellent advice. Only wish I had found this site sooner… Read Full Review

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★☆☆☆☆

“No distinction in customer service”

Written on: 22/08/2014 by Ross432 (1 review written)

We ordered a roll of expensive wallpaper near the end of May. Having not arrived by the end of June we phoned up to chase the order to say someone would phone us back, no-one ever did. This happened several times. On finally getting someone who could look up the order then & there I was told it was on their records it had been delivered, but they would get a replacement roll out to us as soon as stock was in. A week later I contacted them (Again it was up to me to chase), to be told some stock… Read Full Review

Stevieware74's Comment

Written on: 08/10/2014

I'd also like to add to my review that its now almost 2 months since we were promised a refund & we still haven't received it despite being promised it. So not only do they have dreadful customer service but their also not to be trusted when handing over your money in advance either

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Claire1Wil's Comment

Written on: 12/06/2015

Exactly the same thing is happening to myself at the moment, phoned them nearly everyday this week, still no wallpaper ordered 3 weeks ago, promises of phoning me back and never do, even told me they had left voice mails, but they hadn't. I'm discussed

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★★★★★

“Thanks so much”

Written on: 10/07/2014 by DillanDodd242 (1 review written)

No need to bother upgrading to the premium delivery, I choose the default 5 day option when I placed my order after 4pm yesterday and it arrived well packaged and exactly as ordered at 8am today! Wish I'd found this company years ago… Read Full Review

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★★★★★

“Really funky paper”

Written on: 04/10/2013 by jojo76x (1 review written)

Loving the really funky paper I bought from this website. Arrived fast and well packaged… Read Full Review

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★★★★★

“Really knowledgable and helpful”

Written on: 03/10/2013 by timt75 (1 review written)

Not just a faceless website, this company gave me lots of advice to help me choose the perfect paper which looks fantastic in my lounge. Fast delivery too. Would strongly recommend buying here… Read Full Review

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