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“No Upgrade Available!”

Written on: 02/07/2012 by EleanorWhitby

Hi all, My family and I have been planning a trip down 'memory lane' for a few months now. With the option to take the children to Cayton Bay, Scarborough and explore Yorkshire just like I did with my own parents on the horizon in a couple of weeks. I chased up my confirmation last week so I could see what we needed with 14 days to pay the remainder and then upgrade our caravan I set uff on a work trip for a few days.

I have just got back home this evening to find first a confirmation letter from Park Resorts to say that my booking is confirmed entitled 'Yippee .... Its not long now until your holiday' and then another one to say that 'We have had to cancel your booking :)' rather confused I have just called them, my booking has been re-instated (at least it will be tomorrow) but there are no longer any upgrades available, obviously if our confirmation had arrived a few months ago when it was booked we would have just gone ahead and chosen our inevitable upgrade then.

I have heard terrible things and read awful reviews about the standard of the based caravans at this park, we are now not looking forward to our holiday at all. If anyone can help with any 'tricks' on how to sort this out I would be really grateful.

Thanks, EW