AVOID! DIRTY DAMP & DISGUSTING

Click here if this is your business
Pontins, Southport
★★☆☆☆
2.1
38.0% of users recommend this
  • Quality of accommodation

  • Quality of food

  • Staff

  • Children's entertainment

  • Adult entertainment

  • Facilities

  • Proximity to local amenities

  • Proximity to local attractions

  • Value For Money

Click here if this is your business

Amanda88's review of Pontins, Southport

“AVOID! DIRTY DAMP & DISGUSTING ”

★☆☆☆☆

written by Amanda88 on 08/10/2012

We arrived a bit early on the friday morning, having left home at 3am to avoid the traffic on the M6 as we had a 300 mile journey. Went into the park and asked what was the earliest time we could check in. A very rude, grumpy lady told us, no earlier than 4pm, although we was told 2pm and a sign above the receiption desk said 2pm!

So we returned at 4pm, got our keys, parked up, got our luggage out, opened the very dirty white front door and was greeted with the wonderful smell of DAMP. On closer inspection, there was mould around the windows, the sofabed looked like it hadnt seen a hoover or duster since the doomsday book was written and the bathroom had hairs and dirt everywhere.

I by this time was getting a little ratty, not helped by the fact I'd been awake since 1am and having just driven 300 miles, so I went to the receiption to complain. I would let a dog sleep in that room, let alone my 2 childen.

Surprisingly, the manager of the site, who was most understanding, as he told me "I know how bad the rooms are!" and upgraded us to a 2 bedroom apartment - WOW!

The apartment was cleanish, and there was no damp although very old and dated. Everything was fine.

At about 6pm, I started to run a bath, and then to top the day off, the Hot tap, decides it dont want to turn off!

So, back to receiption I go, a man gets on this walky talky thing and asks the man on the other end to go to our room and fix the tap.

2 Hours later, at 8pm, 19 hours after I first woke up, drove 300 miles to this hell hole, I return to the receiption to ask if anyone is coming to fix the hot tap that has been running nonestop for 2 hours. After an argument with the lady, I returned to the apartment and within a minute, there was a knock on the door and man standing there with a light bulb!
He fixed the tap, told us he was very busy and hurried off.

At 9.30pm we finally went to bed.

The next day we left the park at 8am, spent the day in blackpool, stayed there on the Saturday night, and packed up and left for home at 9am Sunday morning. (25 Hours early)

Dont waste your time or money -- I now require a proper holiday to recover!

  • Self Catering

    Type of Accommodation

  • Yes

    Is there a shop on site?

  • Yes

    Is there a restaurant on site?

  • Yes

    Is there a pub on site?

  • Quality of accommodation

  • Staff

  • Facilities

  • Proximity to local amenities

  • Proximity to local attractions

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0