Happy in the end

We arrived last Saturday, but on entry to our 'gold plus' caravan, were immediately disappointed. The carpet had dark 'oil' stains on it, the bedrooms were tiny and the master one only had a double wardrobe and no other storage (apart from a little shelf under a mirror). There were no hooks in the bathroom to hang up dressing gowns/towels, etc and the double duvet cover didn't appear to fit the duvet - which wasn't big enough to fully cover the bed anyway! The furniture was standard fitted 'caravan' furniture ie. benches.
On the plus side, the van was clean and there were 2 toilets!
We paid over £500 for this holiday and had previously stayed in a van such as this, for a £38 Sun holiday.
On Sunday I visited reception to complain, but was told to return the following day to talk to the manager.
My daughter-in-law and myself went on the Monday morning to see the manager - although she didn't actually see us. She was clearly in the back office, but kept sending the young receptionist back and forth to ask us questions and then the receptionist told us that the manager was in a meeting! However, a deputy sat down with us and wrote down all our grievances. She took our mobile number and said the manager would ring us if it was possible to move vans.
She did ring us and told us to pack our cases as she'd found us another van to move to.
As soon as we moved to the new van, we were absolutely delighted with it. It was just as we'd expected to have for the money we'd paid, with gold plus standard furnishings and space. We were very comfortable for the remainder of our trip.
We were very disappointed on our first two nights that we weren't able to go to the Show Bar, as an outside dance competition was taking place there. Nobody had been told about this when they booked and everybody we spoke to were up in arms about it (especially those people who were only there for the weekend). Had we known about this, we wouldn't have gone to that camp. We all had to go into the Boathouse pub for the childrens entertainment, etc, which wasn't very good at all.
Another little story is, when we were waiting to check-in on the Saturday we took part in the lunchtime quiz, which we won, scoring 18/20. On the Thursday lunchtime we decided to join in the quiz again, but imagine our amusement when we discovered that it was the exact same quiz as we had won on the Saturday! Needless to say, we won again, but this time scoring 20/20. We won a mug for our efforts, as apparently, no one had ever scored top marks before (which is surprising, if the quiz questions are the same)!!
After a shaky start, we ended up enjoying our stay (despite the rainy weather - which can't be blamed on Camber Sands Park Resorts!)