Be very careful when booking as they cancelled my holiday at a weeks notice. Only offering me another park over 5 hours drive away, a refund or another holiday but not in the summer holidays!! Doesn’t help me when my children of 5, 6 and 9 are in tears as they are no longer going on holiday next week!! And its too late to book anywhere else. Bad management, wont be booking another Haven Holiday !!!

My family was at Combe haven,Hastings from15-18th.August and our experience was not a good one. First we were given a key to a caravan with no number,it took us 30 minutes in the rain looking for our allocated caravan,we finally found a caravan we assumed to be our caravan according to number on the map we were given but the caravan says no is different to allocated caravan number we have key for. I called reception and they say it's right caravan,one of the staff we met even called reception they still insisted its our caravan. We tried the key did not open door, I went back to reception,I was given a new key to open the same caravan that has no7 on it with explanation that sometimes the numbers differ. It took almost 2hours with the assistance of maintain acne team to find a key to open this door by this time the kids were hungry wet and cold. Inside of caravan which is a deluxe that states sleeps 6-8 people was not as described the caravan looks deserted,very cold, no dining table. TV did not work, I have to call maintenance. My daughter had acute hike swimming because there was a broken bottle in pool, no staff came to assist,swimming pool was not emptied to remove bottles,I went to speak to the guy in charge of swimming pool and he was questioning me as if I am lying after I was told the incident has been reported to him?I find his behaviour rude and discriminatory. I felt like Conbe Hastings is not for black people and was very unhappy I took my family there, my kids were so looking forward to it, I was taken them out to the beach and town centre for a more enjoyable experience. My daughter forgot her glasses at the swimming reception and no one turned it in. For me Combe havens is overpriced, have unwelcoming,unfriendly staff and are discriminatory.

we had a great time. staff great caravan was superb we had a prestige. Lovely and clean.going to allhallows in October couldnt get a prestige had to settle for three bedroom delux Hope we are just as pleased.Will let you know.

28.07.2014 we arrived checked in great got to van was discusting filthy all units were thick with dust n grime really bad smelling dovets looked like they needed to go in bin so discoloured couldn't see skirting boards thro mould had no nets mirrors had kiddie flob all over them toilet had a band to say been sanitised rubbish was stinking hair and sand in shower caravan had been swept not hovered and left for us in a broom cupard we left 9.30 next morning very disappointed were my children swimming pools were good club was terrible had no toilets had to treck through people in arcades to get to them seriously not recommended I got told I could up grade for 125 even tho it was there falt would have been nice to see what to expect in clubs and activities before hand

Have just come home from holiday and what a great time we had so much my two girls were crying they didn't want to come home !! Lovely site in fact we didn't leave the site as it was so nice .well done coombe haven .

Just to add our holiday was booked through disabled directory holidays who were horrified when I rang and let them know our experience and they were appalled when I explained what had happened and are going to support us in a full and comprehensive complaint. Disabled directory are a very supportive agency and were grateful I had informed them of our experience

To be honest we expected the worst when we booked and were ready for an arguement about the condition of the caravan, but it was fine. The caravan was clean, had a new fridge and fairly new microwave. It didn't have a grill pan but a new one was delivered to us within an hour or 2 of reporting it. The Funstars were excellent - I have been to Haven camps before where maybe 1 or 2 join the kids on the dancefloor occasionally , but here they were out in force every night leading the dances and were always enthusiastic when talking to the children. The pool was a little chilly as the doors were opened to give access to the water slide. The food was resonably priced and the staff everywhere were excellent - friendly and helpful.

The caravan was dated and filthy. We have two young children, so I brought some basic cleaning things with us, but it was beyond that. There was dust everywhere, slime and mold in the shower, sticky dirty floors, stained carpets and sofa. The outside light wasn't working (so came back from dinner in the dark), light over dining table not working, shower not working properly, broken handle on fridge door. Our bedding was used, smelt like fried food. Got the spare duvet out from the wardrobe floor - it had blood on it. Called security (as the reception closes at 6pm), they delivered two single duvets, but only one had a cover on. They didn't have anything else. After a terrible nights sleep I spoke to reception. They were very kind and offered to clean it again and take care of the maintenance issues. I discussed leaving, but thought it only fair to give them a chance to put it right. They had no other caravans to offer us at that time. She asked us to give her the day to sort it out. Went to the kids club, which was poor. The staff were friendly enough (although seemed understaffed), but the set up was disorganised and again the room was dirty. We ate at the Mash and Barrel the night we arrived. It's open plan so very loud. There were three members of staff behind the bar taking food and drink orders for the whole restaurant. Waited 20 minutes to place order, then 35 minutes for food to arrive. It was over priced for what we got. we didn't go swimming as we didn't get time so can't comment on the facility. I looked through the windows..it looked busy. The outdoor pool was only open a couple hours a day becuase the it's off peak. The seagulls seemed to enjoy it though! At one point there was 8 of them swimming around in it, eating a leftover sandwich. After kids club we went back to the caravan to see that they had changed the shower thermostat and both lights. However the place was still dirty and the fridge handle hadn't been done. The bedding had been changed though. I called reception to check that they were coming back to clean, but was told they had already been! At that point they offered us another caravan, but it wouldn't be ready until 3. We packed up all our things and decided to go to the outside play area to let the kids burn off energy. Not surprisingly, it was a nightmare. I'll post pictures as it's unbelivable. Three pieces of dangerously broken equiptment - not fenced off. Screws poking out of bits of wood. Not safe and the last straw. We left and checked out less than 24 hours after arriving. To thier credit, we requested a refund and they agreed without quibble. Hopefully that will happen!

Have just come back from combe haven,when we arrived check in was quick but when we got to our caravan we found it not up to standards. The worst thing was the smell, we are not sure what it was but smelt musty and damp and wasn't pleasant. The caravan was dirty previous people's bed sheets still on hair and dust everywhere then at 5 pm cleaners arrived, they hadn't been and that's why it was in that state although it should have been cleaned before 4 pm when we could check in. Our toddler enjoyed the break he liked the swimming, character's, playground etc but we found there could of been a bit more to do. Mash and barrel restaurant wasn't good at all powdered eggs for breakfast which were disgusting, sons spaghetti bolagnase was watery and tinned so was def not worth 5 pounds, over priced for low standard food. Hastings old town was good trip out. Swimming was busy and cramped but water was warm and seemed clean didn't go in outside pool as too cold. Caravan also is cold at night and morning. Was all a but dated and old,caravans need updating and a good clean.

As an owner of a 2009 mobile at combe haven we have worse problems than even the worse review here, the van was left dirty and uncleaned every time we returned to it, broken fittings not mended even after six months of kicking management. Constant complaining to them does not get you anywhere. We are refusing to pay site fees as they are not fullfilling their duties. We have been told that thirty percent of owners have left and everyone we have spoken to in normandy court and saxony court wants to leave too. However many are caught up in the sites financial package and would leave with negative equity. You cannot move the van on site. They will only buy it back at the lowest glasses trade price after a lot of pushing. In total we paid about 40,000 pounds and have been offered 11,000 pounds. If you try to sell privately, they rip down the signs. We hate it there so much we have walked out and given back the keys. You are totally trapped after you have bought it as they only want to sublet your van, even though they admittted one family in ten will wreck it. We confirm that as it happened to us several times in one season.

I am glad I did not read the reviews before I went. I think most people must have gone to a different park to the one I experienced! Staff were pleasant, helpful and polite without exception, food in the Mash and Barell was very good and reasonable.Accomodation clean and pleasant. Its a big park, and its easy to get lost, but they do give you a little map when you arrive,and there is a big map on site.The children who are five and nine, say they enjoyed Haven more that Disneyland! The only criticism I would make is that there should be more toilets in the main entertainment area! The "fun stars" were amazing. Good tempered, patient and untiring. The kids cant wait to go back, and though I did not think holiday camps were my thing, I would be more than happy to take them!

When we first got to haven after travelling 6 hours we checked in fast and we were impressed, we found it hard to find the caravan in the first place and when we went in it was disgusting, the fridge was in the middle of the floor, no bed linen, no utensils in the kitchen and the place smelt horrible. We went back to change caravan as well as 3 other families which they did quickly.
Our second caravan was clean so we were satisfied until one of the lights from the bathroom fell to the floor but we give them the benefit of the doubt and did not complain. When outside started to go dark we felt the cold bearing in mind we put the fire on as soon as we walked in because it was chilly, but it started to get colder and colder for the whole weekend we kept the fire on but it was no use, we had to sleep next the fire at night which was uncomfortable, but not much better than the actual beds.
The entertainment was good, ABBA tribute band were on but they were stuffed into a corner to play as there was a dancing competition on all weekend in the main area. The only other thing to do was karaoke which the staff members were good. The inside pool was too hot and the outdoor pool was not open as it was March.
They defiantly need to improve the caravans because on all the other haven holidays we have been to there was always been radiators in the bedrooms, the staff were brilliant and the cleanliness of the park was good although we couldn't find the bin
Overall what a waste of money and a waste of a weekend.

Combe Haven is a very nice park, it has had loads of improvements, brand new models, the entertainment is very good!!! for children as well as adults :) the food is lovely well worth the money :) the new slide is amazing would definitely recommend having a go on it, gives you a very good buzz :), the staff are amazing, maybe some more information on the opening times of the shop so that i could of got more tokens for the laundrette, the park was a little muddy but what can u expect its england ha ha :), i personally loved it and would definitely go back this year, my children loved it, the fun stars are brilliant :), there was no burns in my sofas, or smelly, i had a few cutlery items missing but i went straight to reception and it was all sorted straight away :) i loved combe haven so much, im going on holiday this year and i cant wait, im so excited to see all the new improvements and maybe if there is new staff :), any one who has had bad experience i would definitely recommend going back and giving it another go even if something inside you says its not a good idea.

i was really upset i have been looking forward to this break my sister an i
when we got to the caravan we took one look at it an said o my god what a dump.we had no saucepans to cook with.the beds were bad the seating in the front room was dirty.went to combe haven on 13 sept 2010 an left on 14 sept 2010.that was the quicks holiday i had.never never go to combe haven,we have been to lots haven sites this was bad,they havent heard the last of us yet,