Written on: 04/04/2012 by anthony181 (1 review written)
my mum and dad have been going to john fowler or 11 years, 10 of those years they stayed in the same chalet number 2, howerver august 2011 they where told they could not have number 2 becouse it was being pulled down so they gave them another chalet, on arrivel for there holiday they found the chalet was cold and damp and musty, there first night was a disaster my dad who had hart problems felt like he could not breath with he damp and cold the next day got worse the toilet broke and was leaking sewidge into the bathroom my brother who goes with them complained to reception about the problem got no joy until the assistant manager mat went to the chalet and seen the problem first hand and after suffering an asthma attack himself moved my family to another chalet howerver the damage was already don as far as my dads health was conserned. my dad was taken to hospital with a chest infection and later when home found he had pneumonia they got a begrudged £80 compensation from john fowler but they still rebooked for 2012 holidays there. my dads health got worse and he sadly died 21.3.2012 my mum contacted john fowler to cancell the 2012 holiday but was told she had to put it in writing stating the death of my dad on 5.4.2012 my mum got a letter off john fowler conferming her canselation but to get her deposit of £60 back she MUST SEND A COPPY OF MY DADS DEATH CERTIFICATE, how low can john fowler stoop to save £60 after going there for 11 years.
As rated by real users
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