Written on: 29/07/2012 by Cherryaa (1 review written)
We used to love this place. It's a beautiful old pub in a gorgeous village, which served fabulous food with charm & finesse. The building's still nice but the current managers (July 2012) are ill-tempered bullies providing substandard food extremely slowly.
Our starters and main courses each took over half an hour to arrive. The roast beef was full of gristle. We remarked on the slow service, at which the manageress went into an astonishing rant and blamed us! There is no mobile signal in Yarpole, and woe betide you if you need to use their land line - the manager will grab it out of your hand, cutting you off while shouting that he needs to process a credit card. The only reason we hadn't already driven out to find a mobile signal was the lateness of our food.
We felt sorry for the young waitress, who was clearly embarrassed, but left no tip as this pair of bullies refused to acknowledge a problem with their service. After argument they refunded one main course, which was left uneaten by the phone caller as he had to go in search of a signal. This couple's whole ethos is rude and confrontational. They're in the wrong trade.
As rated by real users
"Absolutely amazing love the place" Read More
"The Best Pub near Hay-on-Wye" Read More
"Go try it" Read More
"Best avoided" Read More
"Expensive for very average food" Read More