written by ruthsarah on 12/03/2013
I organised a hen do for my friend for this coming weekend (16 March). Release organised it all. The package included afternoon Tea, one nights stay at a hotel and an evening meal. Everything was ok until we made the final payment. Once they received all our money it then all went down hill. First of all they told me a computer error meant that the venue for the afternoon tea was not booked. They said they would find another venue or we could get a refund. We decided on the refund however we have yet to receive anything even after numerous emails and phone calls. After this I was feeling very nervous about it all. So decided to ring up the hotel and the venue for the evening meal who had our booking but nothing had been paid for even though we had paid Release. I've tried to get hold of Release many times to complain about this but the number they gave me goes straight to answer phone and they have ignored my emails. Reading other reviews it seems people have had similar problems. Please do not use this company they will spoil your event!
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