not worth the money

Freedom Weekends Ltd - www.freedomltd.com
★★★★★
4.6
From 1170 reviews
96.0% of users recommend this

  • Value For Money

Guest's review of Freedom Weekends Ltd - www.freedomltd.com

“not worth the money ”

★★☆☆☆

written by on 04/02/2015

Initially I thought customer service was good. However when I asked a question freedom didn't know the answer too I got ignored and then after chasing a delayed response. After getting the itinerary after payment, realised not actually getting as much for money than I thought. So ended up doing work myself which I thought I was paying freedom for, in order to pad out the day with activities. Accommodation was good however had some family rooms which resulted everyone consolidating to be together and rooms empty. Waste of money. Not necessarily freedoms fault. But felt bit cheated. Main activity can't really fault that. Didn't expect to have to double check bookings with all suppliers. Thought was paying freedom for that. Extremely disappointed with club service and value for money. If others have made complaints, freedom to reconsider who they work in connection with?

  • Value For Money

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Freedomltd's Comment

Written on: 05/02/2015

Thank you for your response, Freedom value constructive feedback and always address any issues with our suppliers.

It’s a shame to hear you didn’t find our service value for money and we would like to look into this for you.

If you could email the Freedom Customer Relations team with your booking details than that would be great.

Kind regards
Mike Wood
Freedom MD

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