written by on 02/10/2014
Bought my Eckman multi-tool from mysmartbuy last spring (24th April 2013). It looked perfect for my sized garden and had all the tools required at a good price.
It arrived with damaged harness, although it was changed when I complained.
Four uses later it will not keep running but cuts out - diagnosed as carburettor problem by local garden machinery dealer.
Contacting 'Eckman' I was told that spare parts are now impossible to get as Eckman closed as a company this April (2014) and the current company trading under this name only bought the name/trademark.
So no chance of repair or assistance from there!
Interesting though as the current Eckman is still selling the multi-tool, and is using the former company's logo and sales/support phone number.
So to summarise, quality poor, support non-existent, avoid mysmartbuy, buy branded supported goods.
Learned the hard way.
If the price is cheap - so is the product quality.
Now buying a Stihl multi-tool, three times the price but it will last more than three times as long!
Marktommas's Comment
Written on: 17/09/2016
my mate works at Eckman and i know for a fact that they are still up
and running