Burley Fluless Gas Fire Reviews

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Burley Fluless Gas Fire

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Latest Reviews

★★★★☆

“Expensive Ignition Batteries”

Written on: 30/09/2013 by BARRYNW (1 review written)

A numer of years ago I purchased a Burley Elan Flueless gas fire & have been quite satisfied with the its performance. The problem is the battery ignition pack,for most of the time I have had my fire I bought replacements directly from Burley's & although not cheap they were affordable. Now when I needed a new set Burley's told me they now sell only to the trade,after making enquiries I found that the unit was on sale on Amazon for almost sixty pounds the unit consists of six 7.2v AA… Read Full Review

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Ehernly's Response to BARRYNW's Review

Written on: 24/02/2017

I'm having the same problem with my Burley Environ gas fire. The battery pack that came with the fire lasted about 4 years and recharged easily but 4 months ago it died and I had a huge problem trying to buy a new one. Burley sent me to Cell Pack Solutions and for 18 GBP I bought replacement batteries only to find out that they won't recharge! When I phoned the sales person told me that either I have a bad battery in my pack or they may be polarized and I'd have to swap the connections? He said this is a problem with some Burley gas fires - some being polarized and some not! So how to change it is now the challenge. Also he didn't offer to replace the pack. Regards, E. Hernly.

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Barrynw's reply to Ehernly's Comment

Written on: 25/02/2017

I have had my fire for a number of years now but when I bought it I had a few problems e.g. they sent me the front for the electric version of the fire that left a gap at the bottom it was only after a few hours trying to fit it that I phoned them with the part number that they realised their mistake.
Having said that the problems I had were sorted by their after sales service promptly & without charge.
Whether a new company has taken over I I don't know but their attitude now seems to be " You bought it You sort it".At the moment I am juggling the two battery packs I have one in use the other on charge, although this is working at the moment the pilot light has to be ignited with a gas lighter even though we have replaced the pizzo .Nonce again no help from Burley.
Hope you can get your battery pack sorted.
Regards

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