Expensive Ignition Batteries

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BARRYNW's review of Burley Fluless Gas Fire

★★★★☆

“Expensive Ignition Batteries”

Written on: 30/09/2013 by BARRYNW (1 review written)

A numer of years ago I purchased a Burley Elan Flueless gas fire &
have been quite satisfied with the its performance.
The problem is the battery ignition pack,for most of the time I
have had my fire I bought replacements directly from Burley's
& although not cheap they were affordable.
Now when I needed a new set Burley's told me they now sell
only to the trade,after making enquiries I found that the unit was on
sale on Amazon for almost sixty pounds the unit consists of six 7.2v
AA batteries making it almost ten pounds per AA battery. There is
"Taking a profit" & "Taking the Mickey" & I think that this falls into
the latter category.
I have always been happy with Burley's service up until now,& looking on
their site my Elan fire seems to be the predecessor to the new Acumen model
so I advise anyone buying an electronic ignition fire from Burley's
to ask about replacement batteries before they purchase as there is no
mention of the cost on their site.
Hope this may save you some money
Regards Barry Wilson.

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Ehernly's Response to BARRYNW's Review

Written on: 24/02/2017

I'm having the same problem with my Burley Environ gas fire. The battery pack that came with the fire lasted about 4 years and recharged easily but 4 months ago it died and I had a huge problem trying to buy a new one. Burley sent me to Cell Pack Solutions and for 18 GBP I bought replacement batteries only to find out that they won't recharge! When I phoned the sales person told me that either I have a bad battery in my pack or they may be polarized and I'd have to swap the connections? He said this is a problem with some Burley gas fires - some being polarized and some not! So how to change it is now the challenge. Also he didn't offer to replace the pack. Regards, E. Hernly.

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