Absolutely terrible - waste of time & money - thieves

Me and a friend of mine found a good deal on groupon for O'spa hair straightener and curler sets. The voucher cost 15 pounds each and we had to pay an additional 25 quid each to get both the straightener and curler plus postage. So went ahead and bought it. The deal was bought in end June 2011 and order placed on 12th and 15th July 2011 respectively. It's feb 2013 and my order status is still pending on the O'spa website!!! I wish I could post screen shots here for proof..

Despite a number of calls and emails I keep getting shuffled from one department to another. I have given up hope and have moved from the delivery address since. And it's no genius's guess that you can't amend the order.

I have threatened to report them in consumer court and tried every tactic in and outside the book (read Internet) but have miserably failed.

So all in all I have lost 40 quid. Uncountable more on phone calls to 0845 numbers. And so many precious hours of my life. All for nothing at all.

The company is a sham!! Their offers are all ponzy schemes. And management institutions can use their customer service as a case study for how things can be done right by cheats and thieves in broad daylight and yet escape the so called long arms of the law.

Beware of these thieves and steer clear!!