Insects in room

Click here if this is your business
Greenwoods Hotel Spa and Retreat, Essex
★★★☆☆
2.5
39.0% of users recommend this

Bradshawjh425's review of Greenwoods Hotel Spa and Retreat, Essex

“Insects in room”

★★☆☆☆

written by Bradshawjh425 on 19/11/2015

Stayed for one night last week, booked in for 2 nights but checked out after one night. My husband and I were in Brentwood to visit relatives we checked in and then left to visit our relatives. On our return to the room that evening we noticed insects on the wall near the curtains, my husband killed several and then we rang reception. The receptionist said that she would send someone up and shortly afterwards a chap came with a Hoover and sucked up a further 12 approx. I must say that he was really helpful and tried to get us moved to another room but was told there was none available. We were up until 11.40 pm still hoovering up more insects as the chap left us the Hoover. I hardly slept that night and the next morning there were still insects on the wall so we decided to checkout of the room. My husband E Mailed the hotel using the contact name we were given by reception but unfortunately have had no response, would not ever return to this hotel. Clearly management of this hotel are not familiar with good customer service. PS do not know what the insects were but they could fly, and were also on the bed.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0