Not what it says on the Web Site.

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Greenwoods Hotel Spa and Retreat, Essex
★★★☆☆
2.5
39.0% of users recommend this

philrhian's review of Greenwoods Hotel Spa and Retreat, Essex

“Not what it says on the Web Site.”

★★★☆☆

written by philrhian on 21/07/2011

Our 24 hour stay was pleasant but the Hotel didn't live up to its 4 star rating.
Our room was comfortable and cosely decorated but there were only electric plugs on the floor ? Hence the tea making kettle occupied the floor space by the bathroom.
Champayne wires were on the bathroom floor sadly missing was a full botle.
The view from the window of yellow laundry bags lying on the lawn was again an example of poor attention to detail. Walking the grounds discarded bottles were evidence that the wedding venue hadn't been total
ly cleared up.
The carpets and the paint work in the corridors did cry out for some T.L.C. also the ever present room trolleys and piles of new and used bed linen on our corridor were not what a four star hotel should practice.
The used cups and discarded items strewn under the sun beds by th
e excellent swimming pool again showed a lack of staff attention.
The very comfortable lounge had not been cleared of dirty afternoon tea
crockery when we took a pre dinner drink at 7:00pm. The food and service in the restaurant was excellent but when we were served our post dinner tea and coffee in the bar the milk was rancid and congealed into a solid ball when the coffee was added to the cup. The cups and the milk was replaced an the item deleared from our bill whe I raised the matter
on checking out.

  • Value For Money

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