Poor service provider

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WPA Health Insurance www.wpa.org.uk
★★☆☆☆
2.3
From 46 reviews
33.0% of users recommend this

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  • Value For Money

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Guest's review of WPA Health Insurance www.wpa.org.uk

“Poor service provider”

★☆☆☆☆

written by on 08/02/2016

Possibly the worst service I have ever received in the UK. Over four years I had been a member (I have now switched to another provider), ever claim I have to make resulted in an initial rejection. The first rejection, I was pre-approved, once I made the claim I was asked to provide 5 years of medical history from my GP (they said they'd pay for this, I was never re-imbursed). My medical history showed no pre-existing conditions, however the claim was still rejected.

My daughter was on the same policy, a claim for her treatment was rejected because we did not get a referral from an NHS GP, it was a private GP, even though this was explained at the time the pre-authorisation was given.

I have since joined another provider, have raised 1 claim, not an issue at all, was pre-authorised and paid promptly and without question.

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Petehannay's Comment

Written on: 03/03/2022

Oh look another one!

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