SimplyHealth - www.simplyhealth.co.uk Reviews

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★★☆☆☆
1.6 / 5
From 7 reviews
14.3% of users recommend this

  • Customer service

  • Value For Money

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★☆☆☆☆
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“worst cover , rude, waste of money, ”

Written on: 10/06/2013 by mppp

awful dont waste your hard earned money................ (read more)

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Simplyhealthuk's Response to mppp's Review

Written on: 17/06/2013

Hi

I am sorry to hear that you have had problems with our service. We would like to help you and try to resolve your problems, please could you email us with your contact details and we will get in touch.

Many thanks,
Natalie Kitcher
Social Media Manager
Simplyhealth

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★★☆☆☆
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“Check the fine print.”

Written on: 07/06/2013

I was recently referred to a ENT specialist for a consultation re a throat problem and decided to "go private", on the basis that I could reclaim 50% of his fee from Simplyhealth. During the consultation, the Specialist looked down my throat with a piece of equipment called a Nasal Pharyngoscope. Unbeknown to me an extra fee of £90 would be payable for the use of this equipment ( I could hardly tell the man not to use it!) Simplyhealth paid 50% of the Specialist's fee but refused to pay 50%... (read more)

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“total ripp off”

Written on: 28/04/2013 by davebrist

i paid my dental plan for 9 months then i needed some dental work but i only recived 10% of my dental costs when i queried this i was told to go to the insurance obudsman Simply hesth is a ripp off! (read more)

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“simplyhealth unethical pracices”

Written on: 20/12/2012 by twisteddyke

We've been with simplyhealth(SH) for 20 years,and pay £653 per year in premiums for health and dental cover,but don't claim that much. No longer! SH is fine taking your money until you make a complaint,then the corporate indifference from their so-called customer services kicks in. After being subjected to a series of phone calls, (without getting prior permission to use my private contact nos. given in good faith to the Leeds Fund), trying to sell me insurance, and after being asked to... (read more)

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Simplyhealthuk's Response to twisteddyke's Review

Written on: 08/01/2013

Dear Mr Simpson,

We are very sorry that Simplyhealth has upset you. At Simplyhealth we strive to deliver excellent personal service to all our customers and we are very sorry we have not provided you with the service you expect. There is an option on our policies to show if customers have requested not to be contacted about alternative products and services that may be of interest. As this was not showing on your records, we did not know not to contact you, therefore causing you distress by telephoning you, for which we are truly sorry.

Our Sales team contact customers up to a maximum of four times, unless specifically requested not to do so. Upon listening to your recorded calls, there was a genuine misunderstanding and we did not realise that you wanted our calls to stop. Following your feedback we have amended your policy to ensure you do not receive calls from us about alternative products and services. We value your custom and hope you stay with Simplyhealth. Please do get in touch when you have decided what you would like to do with your plan.

Best wishes,

Simplyhealth

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Thedisgusted's reply to Simplyhealthuk's Comment

Written on: 07/06/2013

I couldn't agree more with twisteddyke. SH are an absolute rip off agent! DO NOT, I stress, DO NOT ever go to SH for any insurance related matters. They are very quick to take the money and answer the calls in no time when you contact the sales team but when you want to claim, you'll be on hold till your illness/injury is healed!

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★☆☆☆☆
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“worse than awful”

Written on: 28/11/2012 by aardvark10 (2 reviews written)

My experiences mirror those of a previous contributor. I obtained an authorisation number from Simply Health for a procedure and this was subsequently withdrawn without my knowledge, again owing to a "clerical error". Now in my opinion, if these authorisations can be withdrawn at any time, they are worthless, and the system of trust between patient,health care provider and private health supplier breaks down completely. Private health suppliers and present and any future customers of Simply... (read more)

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Simplyhealthuk's Response to aardvark10's Review

Written on: 08/01/2013

Hi,

I am sorry to hear that you have had problems with our service. We would like to help you and try to resolve your problems, please could you email us pr@simplyhealth.co.uk with your contact details and we will get in touch.

Many thanks,
Natalie Kitcher
Social Media Manager
Simplyhealth

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★☆☆☆☆
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“simply health simply awful”

Written on: 17/07/2012

Simply Health are awful and I will be taking formal action against them they have cause me an unnecessary amount stress. From one person to another they do not what they are doing I have experienced in consistent information regarding polices, being berated by one member of staff with inconsistent information. And the day before an operation they told the hospital they would not pay for the operation even though there was already an authorisation code, which turned out to be a clerical error... (read more)

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Simplyhealthuk's Comment

Written on: 18/07/2012

Hi,

I am sorry to hear that you have had problems with our customer service. We would like to help you and try to resolve your problems, please could you email us pr@simplyhealth.co.uk with your contact details and we will get in touch.

Many thanks,
Natalie Kitcher
Social Media Manager
Simplyhealth

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★★★★☆
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“Good fast claim settlements ”

Written on: 10/05/2012

I have been with Simplyhealth for nearly 1 year now and I have found their Cash Plan to be excellent. They have different levels of cover but I decided to take cover level 2 which offers decent covedr for optical and dental costs. My cover also provides some hospital stay cover where you can claim money for each night you are in hospital. Simplyhealth have very clear claim forms and have always paid my claims quickly. Have had no problems so far. I would recomed to nyone thinking of buying... (read more)

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