Written on: 15/05/2012
My husband and I have had HCI for 4 years. I find them to be a great company. When you call the office, everyone is very polite, professional and caring. We have had several small claims, and one for a major surgery. All have been handled perfectly and in a very timely manner. When you call the company, you can always reach someone that can help you. If the person (maybe claims agent, or whomever you need) is not at their desk, they will call you back in a very reasonable amount of time. If you have any questions, they will speak with you until they are sure that you understand. They have definite set guidelines that have to be followed regarding their claims, but if there are extenuating circumstances, they are open for discussion. When you are in the underwriting stage of applying for your insurance, they are willing to negotiate on "pre-existing" conditions, and don't just write you off, like so many stateside insurance companies do. I consider this a great company, and, from my personal experience, have been very pleased with them. I can highly recommend this company for a good variety of plans from very basic to quite comprehensive insurance at a very reasonable price.
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