DELAY IN THE APPROVAL OF PROCEDURES

Health On-Line www.health-on-line.co.uk
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Guest's review of Health On-Line www.health-on-line.co.uk

“DELAY IN THE APPROVAL OF PROCEDURES”

★★★☆☆

written by on 08/07/2017

GETTING APPROVAL FOR A CONSULTATION WAS REASONABLY STRAIGHT FORWARD, BUT ANY FURTHER TESTS OR PROCEDURES IS DELAYED BY REFERRAL TO A 'MEDICAL TEAM'

STILL WAITING FOR APPROVAL FOR A SKIN CANCER SURGERY AFTER A WEEK OF SUBMITTING INFORMATION REQUESTED. VERY STREESFUL

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Customer-Care's Comment

Written on: 11/07/2017

Thanks for sharing your feedback, we are sorry to read that you have experienced some delay whilst claiming, please accept our apologies for any inconvenience caused. We are always looking for ways to improve our services so appreciate your comments and would love to speak with you so we can understand what has happened.

Unfortunately, we are unable to track your policy details online, therefore we would be grateful if you could email us your details using the words 'REVIEW CENTRE' as the subject line of your email and one of our Customer Care Consultants will be in contact as soon as possible.

Thanks again for your review and for your patience and we look forward to speaking soon.
Kind regards,
Lorna
The Health-on-Line Team

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