CS Healthcare Reviews - www.cshealthcare.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Poor Customer Service, comms and complaint handling”

Written on: 26/02/2016 by Rishil76 (1 review written)

I have always said the sign of a great company is how they put things right when something goes wrong. Well CS Healthacare have failed miserably in my opinion in this area. Unaware to me or them they received a referral letter from my consultant on 10th Feb, they called me on 15th Feb to say they were waiting for this. I then wasted quite a bit of time obtaining the same letter and emailing it to them on 17th with a chase up on the 18th. nothing heard back by 22nd Feb so I called in to be told… Read Full Review

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★☆☆☆☆

“Exhausting unhelpful uncaring”

Written on: 18/11/2015 by Madelynnx1962 (1 review written)

I was verbally authorised post discharge home care, desperately needed as I live alone. The consultant described and authorised it by phone but forgot to back it up by email report (not that complex- I live alone and need help cooking and dressing etc). He went on holiday and now it appears CS healthcare won't authorise the funds as they don't have the report. Spent hours on phone : they wouldn't accept the GP report and I am lying in bed unable to wash or feed myself due to these heartless… Read Full Review

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★★☆☆☆

“They could not organise a Drinking Party in a brewery”

Written on: 09/11/2015 by RayanBailey279 (1 review written)

I've been with them for 4 years and am now leaving because of a basic failure to allocate the correct patient care-route for my wife. I have had several "run ins" with the top management of this Civil Service orientated organisation,and have found the top tier of managers sadly lacking in expertise. The way the company has been run has not pleased me. How it manages monies that comes by in way of premiums, and how these annual premiums rise and rise out of proportion with average RPI's and… Read Full Review

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★☆☆☆☆

“Exclusion R Us”

Written on: 23/10/2015 by ianstringer (1 review written)

My family have been with CS Healthcare for three years. Unfortunately my wife and I have fallen upon some ill health this year. It seems their only motivation is to find exclusions in order to avoid making payment. In some cases they refer to obscure terms and conditions that there is no denying you have signed up to, but are unreasonable and in complete opposition to the point of health insurance. These are providers to avoid at all costs… Read Full Review

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★☆☆☆☆

“Seek to exclude everything”

Written on: 27/11/2014 by Zieglerig287 (1 review written)

A nightmare. I am on AXA with work, but my wife and son are with CS Healthcare. They have pre-determined that they will not treat a condition, despite referals, consultants' reports and evidence provided (all at my own expense). The underwriters appear to spend their days trying to link symptoms (as opposed to underlying conditions) to potential exclusions. Suffice to say I will be moving my family onto my work policy, who have been excellent so far. The doctors and consultants have all… Read Full Review

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★★★★★

“CS Health, Effective ”

Written on: 20/03/2013

I have been a member of Cs Health care since a child. My parents had me on the books when it was called CsMA health care , and I have remained a customer and now have all my family 'health' insured through Cs Health. Over the years I have had a number of ocassions when I have had to undergo MRI scans, X-rays, surgery etc. Any thing that was not an emergency would have typically taken weeks and presenting my CS Health always resulted in nothing more than a 48 hour medical service being… Read Full Review

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★☆☆☆☆

“CSHealthcare Nightmare”

Written on: 01/08/2012 by welchcg (2 reviews written)

CSHealthcare, recommended to me as a good cheap health insurer so it's renewal time for me and I thought I would help you make a choice before handing over your hard-earned cash. So I took out my cover in August 2011, all inclusive, nice premium and looked great value for money. That's where my positive experience ended! About 6 weeks after I was involved in a minor accident where I broke my nose. Seemed to heal OK but afterwards I had problems breathing. Checked out by GP and referred for a… Read Full Review

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Kevinskivitch's Response to welchcg's Review

Written on: 20/12/2012

You've got it right there, how dare i make my first claim after several years of being with them. I was accused of making a claim last year, which i didn't. Therefore i suffered detailed questioning about my condition. I complained and someone calling himself a manager phoned me and reiterated i'd made a claim last year. although he admitted that i was still covered desoite that ,....huh ???

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