Not the Benenden of Old

In 2007 Beneden paid for me to see a local dermatologist when I needed an urgent assessment of a growth. Now, despite a history of skin cancers, they will only offer me an appointment with a dermatologist at their hospital in Kent. By the time I have paid for rail fares I am probably no better off. Plus it will take up much of the day for what might be less than 15 minutes of the consultant's time.


I approached Benenden by email. They sent me a letter not with a reply, but asking me to ring them. The customer service agent didn't find a decision, but had to read through the notes before advising me.

As well as the usual menus on calling Benenden, there was a delay before speaking to someone. About every forty seonds a the same messagethanking e for my patience. The repeated message seemed designed to test patience. Then as I waited for my notes to be read the most annoying piece of music I have heard played.

I am cancelling my membership as a result of thse things.