written by B7ENDAN on 24/01/2017
Was referred back in April and after 8 months I am no closer to a diagnosis so it has been a wasted experience and I got landed with a £600 recently.
In the time I attended Nuffield hospital on referal from Beneden/BUPA I had two MRI scans, a blood test and was passed between two consultants as they couldn't determine the diagnosis.
At no time was I given cost of each examination or consultancy. So was greeted at Xmas with a bill for over £600. Turns out I had reached my maximum in August but nobody had informed me and so when I received further appointments I attended. It took 5 weeks after the last appointment on 8th November to be sent a bill.
The administration and communication of Beneden is extremely poor and they don't care if you get stung for a bill.
Nuffield didn't care either as they would get the money one way or another so even when I explained I had an authorisation code for £1500 they kept on arranging appointments and did not stop diagnosis/treatment when the £1500 amount had been reached.
Turns out the 10 minute non diagnosis conversation each time cost £100...waste of money...cancelled membership having paid to be a member for over 30 years
As rated by our community of reviewers
Benendenuk's Response to B7ENDAN's Review
Written on: 25/01/2017
Hi,
We do provide guidance to members using our services to try to avoid the circumstances which you describe. We’re sorry that you have been disappointed with your experience this time and that you have decided to cancel your membership.
Best wishes, the Benenden team